How to solve Amazon s malicious bad reviews

The first method is to appeal the malicious bad review through official channels, and make sure that the reasons for the appeal are reasonable and well-founded.

For example, refer to the review records of the account to determine whether it is a malicious negative review by a buyer user or a competitor, whether it is necessary to make consecutive negative reviews of products in the same category, etc., and explain to Amazon the inauthenticity of the review on the product review and the negative impact of the review on product sales.

If there is no response for a long time, multiple representations can be made.

Method 2: Use third-party software to ask for good reviews. (e.g. Scoot) third-party software is also a good way to use it.

Amazon Seller Hands-on Experience Series.

After receiving a bad review, you must first contact the customer as quickly as possible to determine the cause of the problem and do your best to solve the problem for the customer. After the problem is resolved, you can politely ask the customer to update or remove the negative review for feedback. (Minefield:.)

It is a violation of Amazon's policy to exert pressure or incentivize buyers to remove or modify negative feedback, and negative reviews for orders that are less than 60 days old can be removed by the buyer, and negative reviews that are less than 90 days old can be removed by a case. ）

1) To understand the customer's problem point, the demand is in the customer, and solve the problem for the customer in a targeted manner, you can consider resending a more cost-effective product of the same type to the customer.

3) In order to improve work efficiency, you can consider using a tool like Suite to follow up on the review of bad reviews.

Amazon Seller Hands-on Experience Series.

1.For customers who leave a bad review.

Send an e-mail to the customer, explaining the facts and giving a solution to the problem. Explain your difficulties, hope the customer understands, and at the same time tell the solution, such as a replacement or refund, and suggest that the other party modify the bad review.

2.For customers who stay in the middle of the review.

Contact the customer by email to ask the reason for the review. If it is the product reason, on the one hand, it is necessary to explain to the customer and ensure that the product quality will be improved, and hope that the customer will give it another chance.

3.Bad reviews that buyers won't modify.

For bad reviews that buyers refuse to modify, you can only reply under the comments. But because the seller's reply can be seen by all people who view the product (including potential customers), it is important to reply at a high level. Focus on explaining clearly, writing down why the delay is delayed, what solutions there are, etc.

You can contact the customer with the same site message to negotiate and deal with it. Or the buyer can appeal the malicious bad review.

If the product is really flawed, tell the truth, let the customer weigh it by himself, don't let the customer feel fooled, if the product is defective, the bad review is reasonable, and the business can not blame others.

However, if you complain from here, it must be R standard, and the success rate is good before the filing is completed, but then it slowly decreases. Many old irons reflect that this method is not very easy to use, even if it is the R standard for the record. But to be honest, although the success rate of this method is decreasing, I feel that it is still quite easy to use.

However, there may be some problems with the way you make a complaint.

Amazon Seller Hands-on Experience Series.

Let's communicate well with customers.