-
Personally, I think that the waiter is the infrastructure department of the service industry, and it is the most solid structure in the company. Although the level of internal personnel is uneven and the level of education is low, they are the front line of the service industry, the image of the enterprise, and the representative of the enterprise, and their words and deeds have a profound impact on the service content of the industry. Service industry companies generally cultivate the middle level and attach importance to the middle level, but such enterprises often lose the large enterprises that have a good reputation and customer recognition.
The catering industry should learn more about Haidilao. Although the taste is not the best in the same industry, the service is absolutely first-class, and the experience process is comfortable, because every waiter is an emotional service, so I personally think that in the era of rapid development of the Internet, the employees of the front-line service industry are the most important departments.
-
There is no distinction between high and low occupations, especially the work that belongs to the waiter industry must be respected, because the waiter is to help others, a respectable industry.
-
I think that the job of a waiter is worthy of respect, there is no distinction between high and low jobs, and as a person in the service industry, he must be an optimistic and cheerful person, a person who is willing to help others, so I respect them very much.
-
Waiters are not waiters, waiters sell their services and products and labor in exchange for payment, I think all the money earned by their own labor is clean and worthy of respect!
-
Although waiter work is the lowest level of work, it is very good for people's training. Because you will be exposed to different people, and from these people you will be trained to communicate with each other, so don't look down on the job of a waiter.
-
Three hundred and sixty lines, the line is the champion. Waiter is a profession, a profession that seems ordinary and does not sound noble, but it is not so easy to do. As long as you are diligent and hardworking, conscientious and responsible, any profession is worthy of respect.
The waiter will become a manager if he does a good job, and the small vendor will one day become a big boss himself.
-
Many people think that waiters are nothing more than serving tea, pouring water, serving plates, pouring wine, serving food, etc., but as human resources, the training of waiters is more than that, etiquette and politeness, grooming, Mandarin, English, walking posture, etc., they will be different from what people know!
-
I am a service industry personnel, I have a deep understanding, the manager always talks about this service attitude in meetings, it is really how others do not treat us can not turn their faces and make emotions, we must smile and welcome people. You are God, come here and enjoy it. Hehe, now it's all about enjoyment, and everything else is secondary.
-
I think the job of a waiter is very noble, after all, he does what he does to serve us.
-
The line is the champion! As long as you are practical and diligent, the waiter can learn a lot and grow quickly! It's only a matter of time before you become a manager and a boss!
-
If there is no waiter, then we have to serve the food ourselves, take the chopsticks by ourselves, and clean up the table by ourselves. So, it's a great job.
-
At present, the main service industry attendants are: interns, temporary workers, winter and summer vacation workers, and some social recruits. Therefore, the overall knowledge level of the waiter must be higher than the average level of society!
-
Catering waiters have no future, and they don't have money.
It can be used as a transition period in life: if you have no special skills and need a job, a restaurant waiter is naturally a low-threshold job, and you can have three or four thousand a month, or more. If you are preparing to start a catering business, you can move a grid and use the catering waiter as an entry point to understand the catering industry.
Of course, you can also achieve personal growth through excellent performance in the job of working as a pantyhose caterer, from waiter to foreman, to manager, to director, and even higher. Now, due to the development of self-development, the waiters have more opportunities for growth in life.
Restaurant waiters can form personal IP through their personal understanding of products, excellent communication skills, and personal image, which can not only bring sales to the restaurant, but also realize their own life value.
-
Waiter, service personnel, so first of all, we must have the awareness of providing services to customers, this is the job of the waiter, and then I sorted out how to be a good waiter, the article I hope you like it!
1. The waiter is the one who smiles forever.
Formal workplaces should be trained on the smile of the waiter, smile service is very important, just imagine, if you are a customer, come to the store is willing to see a smile or cold, or even full of unpleasantness, 2, treat regular customers to be polite and respectful.
Customers should be different, such as new customers and old customers, we must do natural smile service to new customers, enthusiasm should be moderate, can not make customers feel contrived and pretentious, so treat new customers is to keep smiling, pay attention to whether customers need service. Treat regular customers to show more enthusiasm, pay attention, enthusiasm should be appropriate, otherwise it will appear fake, and remember some preferences of regular customers, such as regular customers like to drink warm water, before the regular customers open their mouths, they have been served, and regular customers will have a feeling of being very valued.
3. Be present when the guest needs it.
The waiter should be able to "see and listen to all directions", be able to grasp the needs of customers in time and quickly carry out service, which will increase customer satisfaction, the second is to avoid a lot of unpleasant conversations, 4, never let the guest feel embarrassed (empathy).
Everyone has the interest of "watching the excitement" in their hearts, which is human nature, so it will be emphasized many times in many education and etiquette training, when the customer has an embarrassing scene, we are not laughing, but time to help the customer out, because the customer's embarrassment is not only related to the customer himself, but also related to the observation of other customers to the waiter, so that the view of the whole store, let's not talk about the embarrassing customer, just think about it, if you are also a member of the customer in the excitement, Do you consciously or unintentionally observe the service staff in the store?'Attitude, what would be the perception if the customer found out that the waiter was laughing? Not to mention the embarrassed customer, pay attention, in front of the customer, they are "in the same group".
5. What should I do when I encounter customers with low quality or bad attitude?
When a guest is rude to us, we should not retaliate, but solve the problem (correct the role) in a polite, favorable and measured manner, and it should be emphasized that our job as a waiter is to provide quality service to customers, so we are faced with the impoliteness of customers. As a waiter, you can't be equally rude, but you should do your job rationally.
6. What should I do when there are many busy guests?
When receiving more guests and a large workload, attention should be paid to service attitude and work efficiency.
Busy but not chaotic), but sometimes it will be very busy, and the customers over there are constantly urging, in this case, we have to "inadvertently (not let the customers in front of the queue obviously)" to give priority to these urging customers, their emotions affect not only the emotions of our waiters, but also make the waiting customers also have a sense of inefficiency, so the urging customers have a "priority".
The year 20xx was a year for me to achieve self-challenge, and in this year, I gained and disadvantaged. In 20xx, I will strive to correct the shortcomings in the work of the past year, do a good job in the new year, the past year in the care of the leadership and the enthusiastic help of colleagues, through their own unremitting efforts, in the work has achieved certain results, but there are also many shortcomings. >>>More
Summary. Dear, I'm glad to receive your question, what is the interview test for the Science and Technology Museum, for you to find out, 1Your understanding of the docent and your own strengths2 >>>More
1. How to learn to deal with guests with ease.
1. The waiter is always smiling; >>>More
In fact, at this time, I think the practice in Guangdong (Cantonese-speaking areas) is very good, because the greeting waiter usually says "not to be" (the meaning is a bit similar to excuse me, and also has the meaning of "trouble"), so it is very polite. In places where I don't speak Cantonese, I usually see the waiter and smile and wave and say hello to him, so he and she will come. The customs are different in each region. >>>More
The work of the hotel's housekeeping staff is also very tedious and complicated, not only requiring care, but also many requirements. Below I have compiled the details of doing a good job as a room attendant for you, I hope it will be helpful to you! >>>More