Zhongtong Logistics has not been updated, ask the internal personnel to check

Many times, Hainan Lingshui Zhongtong Company has sent a message: your package has arrived at Zhongtong outlets, you must come to pick it up within two days, otherwise it will be treated as ownerless. Originally, I went to pick it up many times, and once I wanted to pick it up, but when I saw that it was still "must", I didn't go, and then after three days, they called me **, saying that if they didn't come to pick it up, they would return it.

There is one piece, put it in the outlets for many days, but it is not sent, and it is not **, I am in a hurry to pick it up myself. There is one thing today, I completely quarreled with Huang Xuebiao of Hainan Lingshuitong Company. Here's the thing, my package to the outlets for three days, just don't send, no news, this afternoon at 5:30 I went to pick up, he was playing on the computer, more than ten minutes to check the order for me, the store and can't find my goods, call **to the delivery person, said hit me** don't answer, I said generally my **, if you don't pick up I see will be back, I showed him my call history, he didn't see it for a long time, said I deleted, I said why other people's I don't delete it, just delete Zhongtong, Besides, I don't know what the delivery man is, and then let me go to their warehouse to ask the courier, I said I was here to pick up the goods, not to ask people everywhere, he was anxious, so he quarreled, and he said that my ** could not get through for two consecutive days, I said that my **24 hours, all-weather.

Then he deliberately hit me **, hung up when it sounded, and saw that my ** was through, there was nothing to say, maybe I went to the toilet without a signal, I said that I went to the toilet this hour, he couldn't get through and wouldn't play next hour, and I didn't squat in the toilet for two days in a row. He was even more anxious, and said that I wouldn't just come and go for an express? As for being so angry, I said that the key is that you don't send it, I will pick it up, and I can't get it, and you still have such a service attitude.

He said that I also have this quality, and I am also anxious, I said that my quality is worthy of coming directly to your Zhongtong outlets to pick up the goods, and I can't get it, and I will suffer your humiliation. Then, I came out, and then hit me again ** didn't hear it, and when I got home, I called, and the other party said it was a mistake. Just now, I checked that Tonglingshui Company** turned out to be.

Otherwise, it will not be worth it to encounter unpleasantness.

There are several scenarios in which this question arises:

1. After the year, the express delivery is overstocked, and it cannot be sent out in time or stay in a certain place; There are several reasons for not updating, general traffic jams, car breakdowns lead to delays, and there is no new logistics information update, so there is no new logistics information update, if the goods are urgent, you can call your local Zhongtong outlets** and ask them to use the express intranet to inquire about it, because the intranet says that there is a car breakdown for what reason.

2. Problematic pieces, damaged or lost.

1. Aging parts

Next-day delivery: Express delivery service that receives and delivers within the specified service scope and delivery time, and promises to be delivered before 24 o'clock the next day.

Two-day delivery: Received within the designated service scope and delivery time, and promised to be delivered before 24 o'clock the day after tomorrow.

Three-day delivery: Receive and mail within the specified service scope and delivery time, and promise to deliver before 24 o'clock in 3 days.

2. Value-added business

Door-to-door pick-up: a comprehensive service that collects the express mail at the designated place according to the customer's instructions and sends the express mail to the designated recipient.

Pick-up: According to the sender's instructions to the designated place to collect the express mail, and deliver to the designated destination service.

Fresh delivery: "Fresh delivery" is a delivery service launched by Zhongtong Company that is different from "ordinary parts", mainly for fresh food, fruits and other products with high timeliness and safety requirements. Through the reminder of pickup, transfer and delivery, the product will be transferred to the next link as soon as possible, and the entire delivery process will be completed at a faster speed.

Cash on delivery: In accordance with the requirements of the transaction agreement between the sender (seller) and the receiver (buyer), the sender is provided with the service of carrying and delivering the goods at the same time, and collecting the payment from the sender on behalf of the sender, and returning the payment to the sender at the agreed time.

Collect and pay: The cost of logistics transportation is borne by the recipient, and the cost is paid to the express shipment of the logistics company after the arrival of the goods.

Signature return: It refers to a value-added service that returns various documents such as receipts, delivery orders, receipt lists, invoices and other documents to the sender within the specified service time after the recipient's signature and confirmation at the request of the sender.

Insured price: According to the customer's requirements, the insured fee will be charged to the sender in accordance with the provisions of the contract.

Call ** to their courier company's customer service, and ask them what caused the logistics to stop, is it a problem with the courier or what is the situation? You can ask them.

Answer 1: The logistics distribution information has not been updated for a long time: if the logistics has been prompted to a certain place, but the logistics information has not been updated for several days. The reason may be that the logistics destination is relatively remote and the intermediate delivery time is very long; or in the peak period of express delivery, the logistics company is not efficient; Or the object is lost in the process of delivery, and it is likely to be lost if it has not been updated for more than 10 days.

Time, place, and track progress.

2014-09-20 19:06:24 Brother Li of the three red arches in the city has been received.

2014-09-20 19:52:05 Express departure from the city of the three red pai building has been sent to Chengdu.

2014-09-20 22:59:27 The express has arrived in Chengdu Transit The last stop is the three red arches in the city.

2014-09-20 23:24:33 Express departure Chengdu transit has been sent to Quanzhou transit department.

2014-09-20 23:25:35 Express departure Chengdu transit has been sent to Quanzhou transit department.

2014-09-21 00:25:46 Express departure Chengdu transit has been sent to Quanzhou transit department.

Shows that the goods have been received.

This is a common occurrence. There are several situations in which the tracking information is not updated:

1. The express delivery information shows that there is no next record after the courier picks up, and it is possible that the courier is lost or left behind and has not been sent, or it may be that some e-commerce transactions are more commonly used to scan first, but in fact, the goods are not really sent.

2. The express information shows that there is no next record after the first ** out, and there is a possibility that the order will fall off or be lost before the next hail is scanned at the transfer station or in the next hail.

3. The express information has not been delivered and has not been updated after the delivery of the courier has not been delivered, and the biggest possibility is that the courier is lost or left in the company's warehouse, or it may be a difficult piece.

Zhongtong Logistics has not been updated for three days, is it lost? Know how to help take a look.

There are the following possibilities: 1. The sender did not deliver the goods at all, but just gave an empty order number, and naturally there was no logistics information. In this case, you can check with the sender to see if the goods have indeed been shipped.

2. The receiver lost the express after receiving the parcel, resulting in the express delivery not arriving at the express delivery point and no scanning record, so there will be no logistics information. If there is logistics information on the official website, but it has been stuck in a transit department, there are several possibilities. (1) The goods were lost when they were sent to a certain place for judgment, and they have not been received by the next transit point, so they have not been updated.

2) The express delivery slip fell off on the way to the goods, resulting in the goods not knowing where to send them again, so they have been stuck and not updated. (3) Due to the liquidation during the Chinese New Year and other reasons, the dust excavation goods are backlogged in a serious transit department of the warehouse explosion, and it is too late to send them out.

Generally, the logistics information is not updated because there are many goods at the site and the sorting time is too long.

Zhongtong Express has now become the largest and fastest-growing express company in China. In 2019, Zhongtong Express continued to maintain a steady development trend, achieving a year-on-year business volume of 100 million pieces, a year-on-year increase, higher than the average growth rate of the industry. The market share increased by one percentage point from 2018 to:

The profitability level maintained sustained and stable growth.

Express Frequently Asked Questions.

1. Express delivery is slow.

In international shipping, this is most likely to happen because the sender does not prepare the goods and there is a delay in the delivery time.

2. The package has been picked up, but the package cannot be found online.

3. The express stop site does not move.

In international express mail, the possibility of this situation is because the export of the express requires customs declaration action, and then the express company has not received the outbound customs declaration materials, so it is waiting for the materials to be in place.

First, the courier company's system has not been refreshed.

Second, the express did not follow up the logistics information in a timely manner.

Third, the express is still on the way, and it is not time to update.

Fourth, the pieces have arrived, and the information is still the same. I've come across it too.

I also often encounter it, and even encounter 2-3 days without updates, and in the end, a lot of information is updated at once, it's okay.

ZTO is really one of the most garbage courier companies I've ever seen.

There are many reasons why the logistics information of Zhongtong Express cannot be found, and the common ones are: 1. The operation process of the express company is slow. For example, because of the receipt, sorting and packing, etc., the express mail was not scanned into the system in time.

2. The system update is slow. The system information is updated slowly due to problems in the information system. 3. There is a problem with the system data.

Due to the server of the information system, the information cannot be presented on the query platform in time. 4. The wrong entry of the single number will also make the information inquiritable. 5. The query method is incorrect.

Generally, the customer service inquiry of the express company or the official website inquiry is more punctual. The methods are: express official website query, comprehensive query platform query selling Xiang trembling, query through the express query interface (API) query method, mobile client query, mobile phone SMS subscription.