What should I do if the money is swallowed when the Bank of China deposit machine swallows money?

If you do not print the transaction receipt, remember the approximate time of swallowing money and the amount of money that was swallowed, so as to facilitate the bank staff to check the account.

Then go to the bank to explain the situation to the staff during working hours at the bank, leave personal contact information, mobile phone number, amount of money swallowed, etc., and wait for the staff to deal with it.

Self-service ATMs generally have an automatic reversal function, and most of them will be automatically reversed to the account if the money is withdrawn or the deposit money is swallowed.

If the bank's card is swallowed when depositing and withdrawing money, the money will be manually deposited into the account within 1-3 working days.

If it is a bank card of another bank, the time may be longer, but it will not exceed 7 working days, usually 3 to 5 days.

I can only you, if the above situation occurs in the Bank of China deposit machine in Shanghai, it is handled like this: generally, the machine is not usable, if it can be used, the money will only be in the machine, that is, only the bank staff can get it, and if you do eat your money, but not into your card, the bank staff will manually help you deposit it, which will take some time from them to check the account, the length of time will be different according to the nature of your card, So if you're going to pay it back, you can save some more first. You'd better leave your card number, name and ** with them for them to check, although the machine itself will keep a record of your card number, but I suggest you do it.

Based on what you say, there won't be any problems. After the automatic deposit machine is cleared, the staff can manually deal with the abnormal transaction, you can contact the bank again on the next Tuesday, and put your heart in your stomach! It's going to be fine.

1.Rest assured, it's okay, the bank has surveillance video, and the ATM machine also has a flow record Lu Shenxiao.

2.You need to take your voucher and your valid ID to the bank where the ATM belongs in time. If you don't have a receipt, you can only accompany the manuscript and bring the valid documents of the blind person to the bank to reflect to the bank in time.

The bank will reconcile the account with the ATM transaction records based on the surveillance video (the money will definitely be returned to you). For inter-bank (or inter-regional) transactions, the time is a little longer.

3.It may be a temporary failure of the ATM, and the transaction will be prompted to fail. However, you should also pay attention to the fact that you can only save 100 yuan of banknotes with ATMs, and other banknotes and coins are not good, and you should not save more than 10,000 yuan each time, and the money must be seventy percent new.

4.There can be no counterfeit coins, broken coins, hollowed out coins, folded coins and broken coins, otherwise the machine will not recognize them and will be spit out (or swallowed).

1. The user should print and save the deposit slip in the ATM machine first;

2. Go directly to the bank branch near the ATM machine and inform the bank staff of the personal ID number and bank card number.

information such as the amount of cash swallowed;

3. After clearing the machine, the bank staff will return the money swallowed by the ATM to the user's bank card.

When the ATM swallows money, the user needs to take the initiative to contact the bank, and only the bank can deal with the problem. The bank will not necessarily return the cash to the user, it is likely that the money will be transferred directly to the bank account, if it is to send money to others, you need to make it clear to the bank and fill out the corresponding application. The above is what to do if the bank deposit machine swallows the money.

1. Banknote quality: The stored banknotes are of poor quality, with too many folds and too many folds. Forcibly depositing banknotes with adhesive tape, banknotes glued together, writing, or damaged banknotes is the main reason for swallowing banknotes in self-deposit machines;

2. The denomination of banknotes: because there are many deposit machines that only accept banknotes with a denomination of 100, and only banknotes with a denomination of 100 can be deposited;

3. Common ATM faults: one is that the deposit machine touches the internal card, resulting in money swallowing, and the other is the delay caused by network problems, and the user can wait for a while to pay attention to whether the balance in the account changes.

If the user is swallowed by the deposit machine when depositing money, you need to contact the bank staff immediately, and the bank staff will return the excess money to the user's bank card at the next time the machine is cleared after receiving the user's request, and the operation process will not exceed 5 working days, depending on the time of the bank's liquidation. For example, if the bank clears once a week, the refund will not be returned to the account until after the following Monday.

Similarly, if a user encounters such a problem when withdrawing money, he or she also needs to report it to the bank immediately. If the user withdraws money on weekends or holidays and the ATM swallows money, he needs to call the bank's customer service** in time, and then check which bank the ATM belongs to, and report to the corresponding branch on a working day. This article mainly writes about the relevant knowledge points of what to do if the bank deposit machine swallows the money, and the content is for reference only.

Bank of China deposit money was swallowed solution:

1. When the card or banknote is swallowed by the self-service device, first stay calm and don't panic. The bank card is swallowed, the card wine is automatically frozen, and no one can withdraw the money, and then remember the location of the ATM where the card was swallowed, and confirm that the card has been swallowed by the ATM Yuanheng, and immediately call the bank customer service**. Pay attention to the deposit receipt issued by the self-service machine, and the receipt has a log number for depositing money, which will be an important voucher for receiving cards or banknotes in the future.

2. There will generally be an emergency help on the baffle of the ATM**, call the emergency help**, explain the situation, say the ID number, bank card number, and the number of money that has been swallowed, and you can report the loss to the customer service verbally.

3. On the normal working day of the bank, bring your ID card and deposit receipt to the bank branch for processing. Banks generally clean up the machine within three business days.

4. The bank generally does not return cash, but will transfer the money to the card number operated at the ATM.

5. If the engulfed card is a lost card, a stop-payment card or should be confiscated according to other return instructions of the card issuer, the ATM installation network shall not return the card.

6. Due to the differences in various regions, please consult the staff of the pipe machine store when you pick up the card.

ATM card swallowing can be summarized as follows.

1. If the customer forgets the bank card password and enters the wrong password 3 times in a row, the ATM will automatically swallow the card;

2. The ATM is out of order, or the bank staff forgets to put cash in the ATM;

3. The bank card has been demagnetized, and the customer inserts the bank card into the ATM without knowing it, and the bank card is spit out, and the customer inserts it again and the ATM swallows the card;

4. After the customer withdraws money, he forgets to press the card withdrawal button, which will cause the ATM to automatically swallow the card after the timeout;

5. After the customer presses the card pick-up button, the card is not taken out in time at the card pick-up port, which causes the ATM to automatically swallow the card due to timeout;

6. The funds in the bank card are insufficient, and the customer forcibly operates to swallow the card.

Generally speaking, if the bank card has not been claimed for a week, it is necessary to reissue a new hail potato card.

Legal basis

Article 53 of the Measures for the Administration of Bank Card Business.

Cardholder's Rights:

1) The cardholder has the right to the services promised by the card-issuing bank to its bank card, and has the right to supervise the quality of service and complain about non-compliance with the quality of service.

2) Applicants and cardholders have the right to know the functions, usage methods, charging items, charging standards, applicable interest rates and relevant calculation formulas of the bank cards they choose.

3) The cardholder has the right to request the statement from the card-issuing bank within the specified time, and has the right to request to inquire or correct the inconsistent account content.

4) After the loss reporting procedures of the debit card are completed, the cardholder shall no longer be liable for the change of funds in the corresponding card account, unless otherwise decided by the judicial authority or arbitration authority.

5) The cardholder has the right to obtain the credit card usage contract and shall keep it safe.

If you take your BOC card at BOC ATMs and other self-service machines, please collect your card at the outlet of the ATM or other self-service machine within 20 working days from the day after the card swallowing. At the same time, please call the customer service of Bank of China **95566 or the customer service of credit card **4006695566 and transfer to manual service for Yu Sen to deal with it.

2. Within 90 seconds after swallowing the card at the BOC ATM in China, you can quickly retrieve the card with the password at the ATM where the transaction occurs.

3. If there is a risk of losing your BOC card, please report the loss through BOC mobile banking, ** bank and other channels as soon as possible.

The above content is for your reference, and the actual business regulations shall prevail.

Handle related business.