Which bank has a good service attitude? How to complain about the poor service attitude of the bank

The investment is good (every time I go to handle the business, it is relatively smooth and satisfied).

CCB can also (now the complaint system is being implemented, if you are complained because of your attitude, wait for the fine).

ICBC really doesn't feel good, I think so too.

Personally, I think the Agricultural Bank of China and the transportation banking industry are okay. But it also depends on the location.

Hey, I really don't want to discuss this question, I myself am from ICBC, but I don't feel that my service attitude is any different from other small banks. It's because our audience is so large and so special.

We have to be deducted money, deducted points, severely criticized by leaders, and written reviews when we are complained by customers.

The reason why you feel that you have a good attitude is because their customer base is good, one is young people, and the other is rich people, both of whom are more literate, and will not be like those who are not very high-educated, but have self-righteous people, who are unreasonable. In fact, many conflicts in banks are caused by the lack of understanding of customers, and we have seen many of these situations. I'm also used to it, it's common to be scolded, and I can't talk back, let alone explain, because your explanation will be misunderstood by the customer as a quarrel, and after a while, it will complain about you on the grounds of a bad attitude, and get into trouble, many times, you explain, the customer says that you have a bad attitude, you don't explain, the customer says that you look at him coldly, ignore him, if the lobby manager and the president go out to explain, she will feel that you are collectively bullying her, and he can't listen to the reason, and she doesn't understand our internal business, internal regulations, The teller is the most pitiful enforcer of the rules, and he has no right to change it.

In the future, those who want to complain in the bank should reflect on it, you are bullying the vulnerable groups inside, don't always think that you are a vulnerable group, just like some people think that medicine is expensive, you scold the salesperson for having a P use, and the price is not set by her. This is like some people scolding the bank for its high fees, and it is not set by the teller, she only operates and has no right to make **. Don't always think that the teller service attitude is not good, there is video surveillance, she dares not to comply with the regulations, and she can't get along with her bonus salary.

Product problems, poor service attitude, poor user experience, this is a common situation of contradictions and conflicts between banks and users, in order to better protect the interests of customers, the state has many institutions to supervise banks and financial institutions, today to introduce, if you want to complain about the bank, you can find what institutions.

One. Bank Headquarters**.

Maybe many people think that it is useless to contact the bank headquarters directly, in fact, you encounter problems in the branch, after calling ** to the national headquarters, every complaint will be handled, and the bank personnel who are complained about need to face interviews, communication, apologies, punishments, rectifications, records, reports, etc., and there are people in charge of the return visit afterwards, all in all, there will be a certain effect, and the staff will be dismissed if the circumstances are serious.

Second, the China Banking and Insurance Regulatory Commission, which is directly under the jurisdiction of banks and financial institutions, so if you feel that hitting the bank ** can not solve the problem, then you can directly complain to the CBRC, then the matter is serious.

3. Local banking regulatory commissions: search for local banking regulatory commissions (such as Changsha Banking Regulatory Commission), there will be ** number, address, email address, etc. If you are not satisfied with the way the bank has handled the complaint, or if the bank has not given a final reply within the agreed time after receiving the complaint, you may seek assistance from the CBRC.

Complaints to the CBRC should be made in writing with details of the incident and nature of the complaint, the name of the complainant and contact information. Generally speaking, it is inconvenient for the CBRC to accept oral or anonymous complaints.

3. Non-governmental organizations.

Now the more popular public welfare complaint platform is 21cn complaints, you can complain about banks, online loans, consumption, etc., after submitting a complaint, there will be a special customer service feedback to the bank, saving the cumbersome process of contacting yourself, and you can also see the dynamics from time to time, which is more convenient.

Find a reason, no, I don't want to show you at all, it doesn't matter!