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Hello, if the courier does not have your permission to cause damage to the goods, you can contact the merchant's customer service and tell him that they can compensate.
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The courier has already informed you, but you only go to pick up the broken ones in a few days, so you can only bear this kind of affirmation.
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If there is no notice, the logistics company personnel can be held responsible, that is, the delivery person.
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Hello, the courier put things there, should be notified in advance to the recipient, will not put things there privately, if you are notified, you did not go to take it, a few days later to get the things are broken, you bear this yourself, and the courier has nothing to do with it.
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Hello, under normal circumstances, after the express delivery generally arrives at the destination, it needs to be delivered in time, and even if it is stored, it must be deposited with the consent of the recipient, so in this case, the courier must have a certain responsibility.
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What do you mean! Something is broken, what is the question ahead.
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The courier put the courier there is a notice, you only know in a few days, see that the things inside are all broken, in such a situation, it is recommended to shoot ** first, and then contact the merchant, let the merchant deal with it for you.
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The courier puts your courier in the address, the thing is broken, and the courier company should be responsible.
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The courier should deliver the parcel to you, or where to put it to inform you to pick it up in time.
After a long time, the contents are all broken, and the courier is responsible.
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It depends. If the address you write is your organization. The courier will usually leave the shipment directly at the doorman or front desk. If the doorman loses the shipment in your custody, the doorman should be responsible for compensation.
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There is no certificate of signing on behalf of the recipient or proof of signing for the receipt, all by the courier company courier is responsible. . .
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It means that the salesman has received the express, and then the express network of the courier company sends it out and delivers it to the recipient. Express pickup scanning is a revenue scan made by the salesman of the express company to get back from the customer.
Each branch of the express company is contracted to join, and every night the branch staff will send the goods collected today to the headquarters, and then pick up and deliver the landed pieces in their own area in the early morning. Express pick-up and scanning is that the branch will send the pieces to the local headquarters to scan, the headquarters receives, enters the operating system, and can be found in the system of the headquarters, so that it can be tracked.
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After the customer places an order, the merchant will first write the express order to determine the express order number, and the merchant will fill in the order number in the e-commerce background in advance, and the buyer can see the delivery order number. However, this does not mean that the goods have been sent, some merchants are slow to stock up or even some merchants do not have stock, and there will be a situation that is always displayed waiting for pickup.
The update of express delivery is at least 36 hours (this situation is very rare, in large companies will be slower to ship the whole vehicle, and the express delivery has a special warehouse keeper), fast within a few hours (generally a single piece is delivered quickly, and the separate collection is faster). If it is not the season of liquidation, no movement for more than 24 hours is the seller's problem.
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Pick-up refers to the action of the courier to pick up the package, not to deliver the package. Your piece may be due to the problem of address and express outlets, between several couriers, and every time the courier gets the piece, it is called a successful pickup. If it is delivered and signed, it will show that the signature is successful.
12 Steps.
1. Door-to-door pick-up: provide door-to-door express delivery service and door-to-door pick-up service (you can make an appointment for a second door-to-door).
2. Image standards: The collection staff wear uniform uniforms, wear badges, have a clean and tidy appearance, and are equipped with various operating tools.
3. Provide waybills: For customers who frequently send goods, corresponding waybills will be provided to meet customer needs.
4. Basic packaging: Provide customers with free services for basic packaging such as large, medium and small plastic bags and document seals.
6. Check the items: Check whether the consignment items are prohibited or restricted items for air, land transportation, import and export.
8. Fill in the waybill: assist the customer to fill in the information of the waybill correctly and completely.
9. Calculate freight: determine the actual weight of the consignment or the chargeable weight of light throwing, and accurately calculate the freight.
10. Confirm signature: Confirm the waybill information with the customer, and ask the customer to sign and confirm in the "sender's signature or seal" column.
11. Receiving the express mail: After filling in the waybill accurately and determining the freight, the sender will return the retained copy to the sender customer for proper keeping.
12. Upload information: The pick-up personnel upload the express pick-up information through the professional HHT handheld terminal, and the customer can do it.
Real-time query the ticket express pickup information in **.
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Pick-up refers to the action of the courier to pick up the package, not to deliver the package.
1.Shaanxi Province Xi'an Weiyang New City Company Received 2015 5 10 22:54:
24;This message indicates that Weiyang New City Company in Xi'an City, Shaanxi Province received this courier on 2015 5 10 22:54:24.
2.Shaanxi Province Xi'an Weiyang New City Company has been issued, the next stop Xi'an Transit Center 2015 5 10 22:54:
22 ;This message indicates that the express was sent from Weiyang New City Company in Xi'an City, Shaanxi Province on 2015 5 10 22:54:22 and will be sent to Xi'an Transit Center.
The above two pieces of information indicate that the courier has arrived in Xi'an, but has not yet arrived at the destination address filled in by the recipient.
Extended information] Logistics information query method:
2.If you are shopping online, you can check the shipping information in this purchase history.
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Express pickup means that the sender sends the goods to the express company, and the express company has received and sent out, indicating that the salesman has received the express, and then the express delivery network of the express company will be sent out and delivered to the recipient. Courier-specific terms.
Your information shows that the courier has arrived in Xi'an.
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This means that the other party has just sent out the goods, and the courier company has just received the goods that need to be shipped.
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There is a process from the seller's delivery to the pickup, the delivery is that your order begins to be processed, the warehouse begins to help you ship, and the pickup is that the things you buy are sent out and taken away by the courier brother to your side.
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Every industry has a term, pickup is a term in the express delivery industry, which means that the merchant notifies the courier company to pick up the parcel, and the thing is now the courier company, and it has not been loaded yet, you still have to wait, don't worry.
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Express pickup is to put all the express delivery here so that residents can pick it up, just like a rookie station.
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What does it mean that the courier has been picked; That is, the express mail has been received by the courier company, and it is not sent out at the receiving outlets.
Because after the express mail is collected, but it still needs to be scanned and cleaned up waiting to be sent. If the new year is sent out, there will be a new logistics update information.
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Express delivery is the mailing (delivery) of the sender to the courier company for express delivery
Express pick-up, is the courier to pick up the parcel.
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The business term of the courier company, as long as there is a posting business that meets the policy, they will accept it.
Among them, pickup means that the courier receives the posting demand and collects the mail that needs to be posted.
The collection department, the department of the post office that receives mail.
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Pickup is the express company has received the package, the receipt is the company received and sent out, you are busy with the above, it is not so, it said that it is not necessarily sent to Haikou, but the express mail to Haikou on the way to the west of Xiamen Branch!
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The meaning of pickup is that the object has been received, and your prompt is that it has arrived in Xi'an.
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It is you who let the courier put the courier in the express supermarket, the courier is not responsible for the loss of the courier, if the courier is lost in the supermarket, you should find the supermarket, and the supermarket will not be responsible if it is free to collect.
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Hello. I understand your feelings, and thank you for your kind reminder.
Don't take the word of a stranger to your name.
Since you haven't bought anything, it's obvious that the other party is either wrong or really **!
You don't go to her, or you risk getting hurt.
Protect yourself.
I wish you a safe life.
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Oysters don't go bad.
Using a foam fresh-keeping box, plus putting some ice packs, this kind of storage and preservation can also be stored for 5 days, and it can be delivered for 3-5 days.
It is recommended to put a little more ice pack in the express delivery, so as to make the ice bag melt more slowly, prolong the freshness time, and ensure that the oysters are not bad in 5 days.
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Express oysters, there are ice packs inside, it takes 5 days to reach the destination, and the oysters will not go bad:
If the foam fresh-keeping box is used, plus some ice packs, this kind of storage and preservation can also be stored for 5 days, and it can be fully delivered for 3-5 days.
Suggestion: It takes 5 days for express delivery, so you should try to add a little more ice packs, so as to promote the ice pack to melt more slowly, extend the freshness time, and ensure that the oysters are not bad in 5 days.
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I mailed chocolates in the summer, using foam boxes and 4 ice packs to ensure that they did not melt within 3 days, when the temperature was 35 degrees. You refer to it.
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Generally speaking, it doesn't break. The oysters are delivered by the hour and arrive on the same day to ensure the survival rate to the greatest extent.
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1. In the event of damage to the express delivery, the damage of the uninsured mail shall be compensated at three times the postage.
2. If both the consumer and the seller can provide proof that the goods are in good condition before packaging and before unpacking, the damage to the goods shall be borne by the courier company.
3. If it is the seller's problem, after the buyer returns the goods, the seller will refund and the seller should bear the shipping cost.
According to the provisions of the China Post Law:
Article 47.
Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:
1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.
2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.
Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.
Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.
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The rejected goods will be returned to you, but the damage must be compensated by the courier, I am now in the same situation as you, I have complained to 12305, waiting to be processed.
Advice on rights protection. If the respondent fails to respond in a timely and reasonable manner, the complainant may further escalate the complaint in accordance with the following methods.
1. Complain to the State Post Bureau:
**Complaints: Provincial capital code +12305
Online complaints. 2. Complain and report to the industrial and commercial department.
1. Complain to the national 12315 Internet platform.
Click: I want to complain Select the complaint unit Fill in the consumer information Fill in the business information The complaint is complete.
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If the item is damaged during the courier delivery process, you can claim according to the compensation standard behind the courier note.
For example, the compensation standard of ZTO Express is:
If the express mail is completely damaged or lost due to the reasons of the express service organization, the sender has the right to claim compensation according to the actual value of the delivered goods. For uninsured shipments, the compensation amount of the express service organization shall not be higher than the value of the express mail declared by the sender on the front of this document (failure to declare shall be deemed to be the value of the express mail not exceeding RMB 100; If you select multiple choices or check the item "separately agreed in writing" but there is no separate written agreement, it will be deemed that it has not been declared); For insured shipments, the compensation amount of the express service organization shall not be higher than the insured amount. If the express mail is partially damaged, compensation shall be made in proportion to the value of the loss.
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1- It is very important that there is no courier to inspect the goods. In hindsight, you can't tell who broke it.
2- If the buyer finds that the goods are damaged and refused, you will be notified that the customer refuses to accept the goods, and you will be notified online or by calling **, and then, if you agree to return, you can return it.
The express company is to bear part of the responsibility for this loss, and the specific compensation must be resolved through negotiation with the express company after analyzing the specific situation.
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I sent a stone pen holder to a friend by express, and the company inspected the packaging when I delivered it, and paid for it after it was sealed, but when the recipient received the item, the outer packaging was seriously damaged, and the pen holder was smashed into six pieces, which could not be repaired.
The delivery company does not pay, how should I be right? Thank you!
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Generally, the courier company will compensate for the damage to the goods, but the amount of compensation is based on the amount agreed by the sender at that time.
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The outer packaging is not intact, if the outer packaging is intact, the courier company will not be responsible, if the buyer first inspects the goods and finds that the damage is refused, the goods will return to the courier company that sent the goods, and then notify you one level at a time, until the courier company that receives your piece, the express delivery will notify you, will ask you how to deal with it, you can ask them for the postage before, but some will give some will not give, as long as the outer packaging is intact, the goods inside the problem will not be responsible, the courier company will not be responsible, They have an internal charter within the company, and the next shipment, you should wrap it well, and it is estimated that this problem will not occur.
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