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CRM is not a simple software use, how to effectively guide enterprises to complete business process combing, establish customer-centric fine business rules, improve the customer value evaluation system, etc., these are the key to the CRM implementation process. The first link: concept introduction, establish a customer-centered management concept in the enterprise, and set up a special CRM project team to discuss and determine the implementation goals and specific timetables of CRM to ensure that the system implementation can be effectively promoted as planned.
At the same time, discuss and determine the 10 most urgent and critical problems of the enterprise, and put them in the first stage to solve them, so as to ensure that the system can significantly improve the operation and management of the enterprise in the short term. And mobilize the employees of the enterprise, because the application of employees is the basic guarantee for the success and quick results of the project introduction. The second link:
Business grooming. Establish a collaborative workflow management of various departments, and improve a set of customer-centric and refined business rules. Through the realization of this stage, it can help enterprises improve the efficiency of collaborative work, accelerate the speed of customer response, and enhance the overall operational combat effectiveness of enterprises.
Process optimization can reduce many of the redundant work at this stage, and even eliminate some jobs that are no longer necessary. The third link: After the end of business grooming, it will enter the process solidification stage.
The jointly determined goals and the problems found in the business grooming stage form a personalized solution that is most suitable for the enterprise. The fourth link: system deployment stage, the system deployment will be discussed to determine the solution, and the relevant content of the solution will be put into the CRM system for system configuration.
At the same time, the original customer data of the enterprise is imported into the CRM system. The fifth link: application training stage.
Relevant personnel, such as sales personnel and service personnel, should be trained accordingly. Finally, the service launch phase is complete.
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3. Client: A lot of high-traffic software is installed, accounting for the network speed.
Suggestions: 1. Adopt load balancing for servers and increase server groups at the same time.
2. If there is a problem with the network test node, the wireless 3G network can be replaced.
3. Multiple external lines are set up in the LAN, and the number of users of the same IP segment is reduced.
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With the development of the Internet, CRM system has been recognized and accepted by more and more enterprises, and is regarded as an advanced enterprise management concept. However, due to the different products and business processes of each enterprise, it has its own unique functional requirements, and it is necessary to customize and develop CRM in order to meet the development of the enterprise. So, how long does CRM system development generally take?
How is the cost calculated?
In fact, there are three main factors that determine the length of development time of a CRM management system: what functions are required for the CRM, how easy it is to develop the product system, and the quality required. If these three conditions are not clear, it is not possible to tell the exact time.
1. Different functions: Different developers have different functional requirements for CRM management systems, generally speaking, the more functions of the system, the longer the time required, and the fewer the number of functions, the less development time.
2. Product system: The platform used by the products developed by each developer is different, so different systems need to be developed, but the difficulty of product development in different systems is different, so the development time that needs to be invested is also different.
3. Quality requirements: Different developers have different quality requirements for CRM management systems, generally speaking, the higher the requirements, the longer the time cost that the development company needs to invest, the lower the requirements, the less energy needs to be invested, and the shorter the development time.
Of course, in addition to the above three main factors, there are many factors that affect the long-term development of the CRM system, such as which way to build, what permissions are required and the number of people who need to use them, etc., which will affect the development time and cost. Therefore, different customers in the market develop CRM management systems, and the development cycle is also different.
In today's Internet era, the use of CRM system is an inevitable choice, customer management if only stay in a simple departmental application, and aside from other factors associated with it, it will inevitably produce the phenomenon of disjointed internal management, which is undoubtedly very unfavorable for small and medium-sized enterprises in the development stage.
A mature CRM system must have been polished over time and has strong stability, so enterprises should not be in a hurry when developing a set of CRM that adapts to individual needs.
Wukong's CRM system has been running successfully for many years, and it is still being optimized, upgraded and iterated. If your enterprise is considering developing a CRM system to meet individual needs, you may wish to learn about Wukong CRM system, a powerful functional system, and has a custom development platform to meet the personalized needs of enterprises.
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It's not slow, this mainly depends on the development strength, and the domestic business school is very fast.
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