What is China Telecom s switchboard service business?

China Telecom. "Switchboard service" refers to the integrated communication and information service business that integrates the functions and services of China Telecom's integrated virtual network, enterprise switchboard, one-code business** (unified number inbound), number 100 business travel and information service, and Huiyitong around the diversified communication and information needs of government and enterprise customers, so as to realize unified business acceptance and service opening.

1. Telecom operators.

With the rapid development of mobile communications, the importance of outbound service has gradually become prominent, and the outbound service is under the guiding ideology of active service and database marketing, and the target customers are contacted in a planned and targeted manner, through the "best marketing system".

2. Establish a good communication bridge with customers, understand the situation, opinions and needs of users, and take the initiative to promote the company's new policies, new discounts and suggestions for new business to customers; Timely return visits to new customers on service attitude, product quality, usage, etc.

3. In the process of external callback, the purpose of retaining customers and expanding the number of customers is achieved. Mobile** sales model for the industry.

With several major features, Jingxun Technology has developed an outbound marketing system specially applied to the industry's first sales based on many years of experience and advanced technology for customer service in the mobile communication industry.

The "switchboard service" business is a comprehensive communication and information service business that integrates China Telecom's integrated virtual network, enterprise switchboard, one-code business ** (unified number inbound), number 100 business travel and information services, and Huiyitong around the diversified communication and information needs of government and enterprise customers, so as to realize unified business acceptance and service opening services. The service integrates the main functions of unified number access, intra-network short number mutual dialing, simultaneous vibration, operator transfer, address book update, number 100 business travel and information services, conference services, etc., which is convenient for government and enterprise customers to integrate the fixed and mobile communication modes of decentralized management, and build a local, provincial or nationwide fixed and mobile integrated communication network within the unit, so as to realize internal short number mutual dialing, affordable and convenient; By adding functions such as automatic update service of address book, conference service, operator transfer service, self-service management, business travel and information services, the convenience of internal communication is further improved and work efficiency is improved.

The telecom switchboard service client is an enterprise switchboard service software launched by China Telecom Group. The software is powerful, integrating voice navigation, recording, customer management, intelligent transfer and other functions, which can help enterprises improve service quality and increase marketing opportunities.

Switchboard service business: In communication life, switchboard service is equivalent to callcenter, and has gradually become a new type of communication service service, such as welcome message navigation, extension transfer, manual service, etc.

The switchboard service is a value-added communication service that is equivalent to a virtual switch. The switch equipment is in the service operator's computer room, and the operator assigns a fixed number to the customer to realize the functions of computer operator, single number communication and other enterprise switchboards. While providing the switchboard connection function, the service provides users with a variety of special application functions such as customized personalized navigation voice, time-based intelligent transfer, remote manual agent, and advanced management.

Jian Bique can become a replacement and upgrade system for the traditional enterprise system, which can not only enable enterprise users to save expensive communication equipment purchase costs, but also make it possible for enterprises to deploy a unified network across geographical distribution.

The switchboard service goes beyond the traditional switchboard concept and limitations, and the user can realize the unified management of all the best enterprises without investment, no matter where they are, regardless of any number, they can become a part of the company's office system, and realize the cross-operator and cross-regional enterprise switchboard functions.

Focusing on the diversified communication and information needs of government and enterprise customers, the "switchboard service" business is to integrate the functions and services of China Telecom's integrated virtual network, enterprise switchboard, one-code business** (unified number inbound), number 100 business travel and information service reform, Huiyitong and other product functions and services, so as to realize the integrated communication and information service business of unified business acceptance and opening services. The service integrates the main functions of unified number access, intra-network short number mutual dialing, simultaneous vibration, operator transfer, enterprise address book update, number 100 business travel and information services, conference services, etc., which is convenient for government and enterprise customers to integrate the fixed and mobile communication modes of decentralized management, and build a local, provincial or nationwide fixed and mobile network within the unit (at this stage, only 189 segments are supported, and the number segment cannot be integrated with fixed lines and 189 segments. The time of convergence networking is waiting for the provincial company to notify separately) of the integrated communication network, to achieve internal short number mutual dialing, affordable and convenient;

By adding functions such as automatic update service of address book, conference service, operator transfer service, self-service management, business travel and information services, the convenience of internal communication is further improved and work efficiency is improved.

Thank you for your interest in telecom products and wish you a happy life. If the above information does not solve your problem, you can also log in to the Guangdong Telecom mobile phone ** enterprise knowledge platform.

The main functions of the switchboard service are:

Integrated virtual network: 1. Intra-network communication functions between fixed network and mobile terminal users (short number interdialing, co-vibration, and off-network number group);

2. Account management functions (account setting and management, monthly limit);

3. Customer self-service management.

Second, the switchboard check and transfer, number 100 information service.

3. Unified number access service (4008 800 or other numbers) 4. **Conference function.

Yes, you can call 10000 directly to find the group service manager.

Hello, first of all, thank you for your support to China Telecom. "Switchboard service" refers to all mobile and fixed hybrid networking services provided by China Telecom to customers nationwide. It gathers all the best into a "enterprise switchboard" number and "18" key to achieve centralized management, efficient operation and preferential tariff in the switchboard service group integrated cluster communication network.

Switchboard service provides:

Short number interdialing: Users in the network can dial short numbers, and the called ones are displayed as real trombones.

Fixed mobile co-vibration: You can set the fixed network extension in the network to vibrate with China Telecom mobile phone, so that you will no longer miss any incoming calls.

Account setup and management: You can set up unit and individual accounts, and allocate calls according to predetermined rules.

Set monthly limit: Administrators authorized by customers in the network can flexibly set the monthly limit for China Telecom mobile extensions in the network to be paid by the unit. The monthly limit includes call fees, monthly fees, function fees, etc.

If you need to check the bill and pay the phone bill, please log in to the online business hall of Anhui Telecom. Have a great day!

Hope mine is helpful to you and can get yours!

Found it, this is an introduction on the telecom**. Business Introduction Enterprise switchboard is China Telecom number Bestow for enterprise users to launch the intelligent switchboard business, the applicant enterprise can get a lifelong unchanged eight-digit switchboard number, enterprise employees of the fixed phone, PHS, mobile phone can be used as an extension for flexible transfer; The applicant company can set the switchboard welcome message and extension correspondence on the web page according to their own needs, and the employees of the enterprise can also manage their own extensions. External customers or internal employees of the enterprise can dial the switchboard number, connect to the contact person by dialing the extension number or call directly, or press 0 to inquire about the transfer service by the professional agent of the number.

In addition, employees can also enjoy convenient business travel services by calling the company's switchboard, and the company can also earn points to redeem gifts or services.

The telecom service is not bad, I use it.