How to complain about railway passenger transport?

It's useless to complain, bear with it, it really has nothing to do with the crew, the air conditioner can't be repaired during the temporary failure operation, and no one can do it, and there is no spare car body at the intermediate station that can't be replaced, what should I do? Throw off the faulty air conditioning car, not to mention that you have a general passenger air conditioner broken, that is, the air conditioner of the EMU is broken on a hot day, the car is airtight, the heat is not, those passengers don't endure it, the answer can only be sorry, we can't help it, do the flight attendants want to make the air conditioning bad, isn't it, there is no place to prepare extra quilts on the car, is it necessary to prepare a special carriage to load quilts, some things are not just talking, to be realistic, I haven't heard of sending the Japanese, Maybe it's the leader of the country, we don't understand the diplomatic thing, do you still need to do this in your family, what is the most expensive in the 21st century, harmony, lz is also here to let go of the whining to dissipate the anger, complain, I advise you to save the first expense.

Help you check, the 2224 train should be the Beijing Railway Bureau Tianjin Passenger Section as a crew task, but there is no complaint from the Tianjin Passenger Section**, you can only call the Beijing Railway Bureau's Spring Festival Complaint **:(010) 51864032Tell them about the problem you're experiencing, or call the Ministry of Railways to complain**:

010) 51843421, (010) 51843418 to reflect the problem, I believe it will give you a satisfactory answer!

Harmony is very important, but the morality of society does not lie in the fact that you swallow your anger. The best intensity of supervision over a department comes from the feedback of the masses. If you don't say it, I don't say it, and he doesn't say it, how do you know that the problem is in the **, if the reflection is insufficient, the progress of this society is bound to be slow.

Prevarication is not the key to the railway department's explanation of the problem, but how to appease the masses, improve their work style, and improve their hardware facilities is what they should consider.

This kind of problem will not be solved even if it is complained, after all, it is not because of the problem of the flight attendant that the car is not air-conditioned or cold...

You can check that the 2224 trains belong to the railway bureau, and directly call ** to complain to the railway bureau.

It's useless to vote, so don't spend more.

Summary. Steps for railway 12306 complaints: 1. If you want to make a complaint in railway 12306, you should first click on the "My 12306" option in the lower right corner, enter the personal center and select the "warm service" function.

2. Next, from the page of warm service, find the "complaint" function, and after viewing the complaint service description, click agree to make a complaint. 3. It is divided into two types of complaints: service quality and online ticket purchase, and the complaint can be completed by submitting the corresponding information, and the complaint result will be notified to you by SMS or **.

Hello, I am a pleasure to serve you, I am Mr. Xia, and I belong to the legal counsel of Specialized Kai. Years of experience in the legal industry, I have seen your questions, here will give you a satisfactory reply within 5 minutes, please wait patiently for the cover, here to answer you. 

Hello pro Complaints about railways can be complained on 12360** or the complaints announced by various railway group companies. In order to improve the service quality of the national railway, the railway company has opened or issued a 12306 complaint ** and requires the railway group companies to publish the complaint ** in the passenger train hall and the station, and passengers can complain in these two places if they are not satisfied with the service quality of the railway.

Steps for railway 12306 complaints: 1. If you want to make a complaint in railway 12306, you should first click on the "My 12306" option in the lower right corner, enter the personal center and select the "warm service" function. 2. Next, from the page of warm service, find the "complaint" function, and after viewing the complaint service description, click agree to make a complaint.

3. It is divided into two types of service quality and online ticket purchase, and the complaint can be completed by submitting the corresponding information, and the complaint result will be notified to you by SMS or **.

It is my pleasure to help you, and I hope I can help you. 

Nowadays, the railway network is becoming more and more developed, and the number of people traveling by train is increasing year by year. As we all know, the railway department belongs to the service department, and the vast majority of the crew and staff have a very decent service attitude. However, there are always exceptions, some netizens said that occasionally they will encounter staff who want to complain directly, so how to complain about railway staff?

The methods of complaining to railway staff are as follows: 1. Call **12306 to complain. When passengers need to complain to the railway staff, they must first remember the other party's work number, and then call 12306 to make a ** complaint.

2. Log in to the railway 12306app to make a complaint. Passengers remember the work number of the staff member being complained about, then log in to the app and click on the complaint option, and then fill in the relevant information to complete the complaint. 3. Complaints by letter.

When passengers feel that it is necessary to make a complaint, they can complain to the railway company, railway bureau and station section by letter.

There are ways to complain about railway staff, call 12306** to complain; Log in to the railway 12306app** to complain; Lodge a complaint with the Railway Bureau or the Railway Corporation by letter.

The railway department is most afraid of 12306 complaints, and how railway employees complain about railway units is as follows:

1. Call **12306 to make a complaint. When an employee needs to complain about the railway work unit, he must first remember the other party's company affiliation number, and then call 12306 to make a complaint.

2. Log in to the railway 12306app to complain. Employees remember the industrial and commercial information of the complained railway unit. , then log in to the app and click on the complaint option, and then fill in the relevant information to complete the complaint.

3. Complaints by letter. When employees think it is necessary to make a complaint, they can complain to the railway company, the railway bureau and the station section by letter.

Legal basis: Civil Code of the People's Republic of China

Article 120:Where civil rights and interests are infringed upon, the infringed party has the right to request that the infringer bear tort liability.

Article 183:Where oneself is harmed by protecting the civil rights and interests of others, the infringer bears civil liability, and the beneficiary may give appropriate compensation. Where there is no infringer, the infringer has escaped, or is unable to bear civil liability, and the victim requests compensation, the beneficiary shall give appropriate compensation.

Article 1011: Where the tortious conduct endangers the safety of others' persons or property, the infringed party has the right to request that the infringer bear tortious liability such as stopping the infringement, removing obstructions, or eliminating dangers.

Article 1168:Where two or more persons jointly commit tortious acts, causing harm to others, they shall bear joint and several liability.

Rail Complaint ** is 12306.

Registered users of China Railway Customer Service Center** can submit complaints through the 12306 WeChat public platform, and non-registered users can register in advance or complain through 12306 Railway Customer Service**.

Online ticket users can complain about matters within 30 days from the date of travel, and when they complain about matters more than 30 days and non-online ticket users, they can call 12306 railway customer service** for manual complaints. For complaints that meet the acceptance conditions, the railway staff will contact them within 2 working days for verification and handling. If you want to withdraw the complaint you have submitted, please call 12306 Railway Customer Service ** in time.

The following complaints are inadmissible: there are no specific facts of the complaint; Where a court or arbitration institution is conducting a trial or arbitration, or where a judgment or arbitration has already taken legal effect, or where other relevant administrative organs are handling it; The parties to the dispute have reached an agreement and have fulfilled it, and there is no new cause for complaint; It does not comply with the relevant provisions of national laws, regulations, or rules.

Introduction to China Railway

China's railway is a form of transportation in China, which is an important national infrastructure and a popular means of transportation, and is in a key position in China's comprehensive transportation system.

After more than a century of construction and development, by the end of 2021, the operating mileage of the national railway exceeded 150,000 kilometers, of which more than 40,000 kilometers of high-speed rail, ranking first in the world, and the national railway double-track rate and electrification rate reached 60% and 70% respectively, ranking second and first in the world.

As of December 2020, China's railways have a mileage of 10,000 kilometers, of which 10,000 kilometers of high-speed railways are empty, ranking first in the world. On August 13, the "Outline of the Advance Planning for Railways in the New Era of Transportation Power" was released, which made it clear that by 2035, the operating mileage of the national railway network will reach about 200,000 kilometers, including about 70,000 kilometers of high-speed rail.

Complaints can be made through the following channels:

2. Online ticketing users can complain about matters within 30 days (inclusive) from the date of travel, and when they complain about matters more than 30 days and non-online ticketing users, they can call 12306 railway customer service** for manual complaints.

If you encounter a conductor with a bad service attitude on the train, you can make an online complaint in accordance with the procedure, and it is convenient and fast, and the method is as follows:

Tools Raw materials: mobile phones, 12306 software.

Method Steps:

1. Open the mobile phone, click on the 12306 software, enter the homepage and select "Query Tickets".

2. Select "Check Tickets" to enter, click "All" to enter the home page.

3. After entering, select the "Warm Service" item to open.

4. Enter the new page and select "Complaint".

5. Click on the quality of the infiltration.

To make a complaint, enter your personal information to prove that you are indeed in this vehicle.

6. Enter the specific information of the complaint below, including the course of the matter, please state truthfully, you can attach the ridge**, click submit to make a successful complaint.

Notes:1. Pay attention to enter the accurate train number and crew number for easy search.

2. Enter the information of the complaint with the dismantling of the rolling body, which can be attached, explain the good thing, and click submit.