What should I do if Shentong Express delivers the wrong item?

Hello, this situation is that you are too careless to ship something, if the courier company is not there, he will return it to the sender by default and add the return postage When you return it, if it is the Shentong express bill written by yourself, the order number must be there If it is someone else who gives you the ** express delivery order, the tracking number should also be given to you The address on the express delivery list will have two A sender and a recipient If Shentong does not arrive, it will be pushed to the sender You first have to find your kind of Shentong express delivery note See if the address above is yours. If it's not yours, you have to find Shentong Express now, and you have no effect on finding Zhongtong Express now, so you can only find Shentong Express yourself. But in the early stage, you have to find your delivery order, if you can't find it, you are now talking empty words, without any basis.

If you have that courier note, if the shipper's address on it is not wrong, you can call Shentong Express Shanghai headquarters now** 021-39206666 You follow the prompts to transfer to manual service and then complain, say your order number, and then say that they return the wrong address to you and do not return it to the real consignor, they will generally solve the problem for you within two days.

But the premise is that you have to have that kind of Shentong Express invoice, and the address of that invoiced is correct, if you are asked to write to you, then he may write it to you, then you can only find someone from Zhongtong Express. The courier is only responsible for delivery and receipt, and the courier company will find that company if there is a problem.

Shanghai Shentong Logistics Co., Ltd. has 247 independent city business offices, 179 business halls, 1220 operation points, express was founded in 1993, is a domestic joint venture (private) enterprise mainly engaged in express delivery. It basically covers cities above the prefectural and municipal levels and cities above the county level in developed areas, especially in Jiangsu, Zhejiang and Shanghai, and basically realizes the delivery without blind spots. In February 2014, Shentong began internal testing of overseas shopping and transshipment business.

The unsuccessful delivery is due to the failure of the courier to continue to deliver.

The reason for the unsuccessful delivery of the express delivery is that the recipient's address is filled in incorrectly, the recipient's mobile phone number is obviously wrong, etc., when the recipient's detailed address is filled in incorrectly, the express delivery will not be able to continue to send, and the delivery will be unsuccessful when the mobile phone number is missing.

When the express delivery is unsuccessful, you can carefully check whether it is caused by the recipient's information, if the information is not wrong, you can contact the courier staff to ask the reason, if the information is wrong, you can contact the courier staff to change the information of the courier.

Precautions for receiving couriers:

1. Contact the company directly when sending the mail.

No matter how pleasant you have worked with a certain courier before, be sure to call the courier company when notifying the courier to pick up, and do not contact the usual pickup person directly.

2. Fill in the date of delivery.

When filling out the shipping form, you must pay attention to fill in the relevant information of the shipping date, and don't be too troublesome.

Reason: First of all, it is convenient for them to check the delivery time and calculate the arrival time, and secondly, if they need to complain about the courier company, they will not admit it if there is no shipping date.

3. Pay attention to autographs.

Let the receiver sign and clearly write the tariff on the courier bill, to copy, do not ask the other party to draw out the order and write it by hand.

4. Inspect the goods in person.

Receiving the express must check whether the express mail has been unsealed before opening, if not, be sure to open the package in the presence of the pick-up clerk to inspect the goods.

Reason: Especially for buyers of Alipay transactions, if there is a problem with the quality of the product or the quantity is problematic, it will be rejected directly, so that there is no need to communicate with the seller for a refund or return after receiving the mail.

The delivery is as follows:First of all, it has been delivering for two days, and this situation cannot be considered abnormal. Generally, the normal express delivery is about 3 days.

But if you haven't arrived on time, you can check online or call ** to urge the courier company, and track the goods by the way.

Introduction:

Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies can quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door through their own independent network or in the form of joint ventures.

Express delivery is divided into broad and narrow senses. Express delivery in a broad sense refers to the express delivery of any goods; In the narrow sense, express delivery refers to the urgent delivery of business documents and small items. From the standard of service, express delivery generally refers to the express delivery service completed within 48 hours.

Legal analysis: 1. The consignor can choose the guaranteed or unsecured express service according to the importance and vulnerability of the express goods. If the consignor chooses not to insure the courier, both parties confirm that the actual value of the courier is not more than 5 times the cost paid by the consignor.

If you choose the type of service that is not insured, the delivered items are damaged or lost, and compensation will be made according to the agreement between the two parties on the express statement. If the two parties fail to reach an agreement through negotiation, they shall be compensated according to the maximum compensation standard, and the maximum compensation standard shall not exceed 5 times of the express fee paid by the consignor 2. If the type of insurance service is selected, the two parties confirm that the value of the actual delivery of the express goods does not exceed 100,000 yuan. If the express goods are damaged or lost, compensation shall be made according to the actual loss.

The valuation fee is based on the value of the valuation item of the express mail 1 3 The shipper shall report to the express service unit for the issuance of valid documents that can prove the value of the goods delivered by the express delivery unit, and the express service unit shall inspect and confirm the issuance and insurance documents stamped with the official seal of the express service unit.

Legal basis: Economic Contract Law of the People's Republic of China Article 1184 Where the property of others is infringed, the property loss shall be calculated in accordance with the market or other reasonable methods at the time of the loss.

Sometimes the problem is not necessarily the real problem. As long as it's delivering, it's fine. If it is delivered today, you will wait first, and if it has not arrived in your hands before half past four, you will go to Shentong to inquire.

Hello, this situation is generally that the distribution point near you has not yet gone to the headquarters to pick up, or in the hands of the delivery, and it will be delivered if it does not come, and you wait for a day, and it should be delivered tomorrow. This is also often the case with our Shentong pieces.

--Sichuan Dingtai Machinery and Equipment****.

Shentong** is completely for decoration, don't waste your efforts... Let's wait patiently!

You can rest assured that there is no problem with the goods, but it cannot be connected or no one answers, etc. Minor issues.

It's not that the thing is gone! Maybe the address can't be seen clearly, or the way to contact is not clear, and I'm waiting for a day! I should send you back tomorrow to deliver hunger.