How to repair a broken mobile phone bought on Xiaomi s official website

Log in to Mi.com, log in with your Mi account, and click [Services] on the home page. (If you don't have a Xiaomi account, then it's troublesome, you can only call** to customer service to deal with it, or some users are purchased through channels such as **, it is recommended to contact the seller directly.) ）

You can choose self-service or contact customer service. Contact customer service can choose**or call**,Under normal circumstances, the problem will be dealt with faster in the past,Here's a reminder that you should prepare some information when you buy Xiaomi before playing**.

If you chose self-service, choose a service based on your needs.

Normally, we can choose to make an appointment to visit the store in person, but you need to confirm whether there are Xiaomi service stores in all your cities.

We can make inquiries through the [Repair Outlets] on the service page. Generally, you can directly call the maintenance network to consult the maintenance situation.

During the repair process, you can also check the progress of the repair on the service page.

Each product will have a certain scope of maintenance, such as water, man-made damage, etc., these are generally not free, these items outside the scope of maintenance you can of course choose to repair at the service point, but generally the corresponding maintenance fee will be charged, so you can consult the other party before going to the repair point, whether the problem of your mobile phone is within the scope of repair, the maintenance cost.

You can go to the local repair point authorized by Xiaomi for repair, Xiaomi repair outlets.

Hello, you can contact Xiaomi customer service first, and if the warranty is available, contact customer service. If you don't have a warranty, pay attention to the lightning bee repair.

If it is within the three-warranty period, the after-sales service should unconditionally replace a certain assembly or a new machine. If it is outside the three-guarantee period, it needs to be resolved through negotiation. Specifically, you can call Xiaomi service** to consult.

At the same time, the Xiaomi mobile phone after-sales store should also provide you with a spare phone until your phone is repaired.

Many netizens commented that there is no way to get normal compensation for Xiaomi mobile phones after they are repaired in the after-sales store, so if your mobile phone is really repaired in the after-sales store of Xiaomi mobile phones, you must first check whether your mobile phone can be used normally, and if it cannot be used normally, you must collect and retain evidence, and put forward your own opinions with the after-sales store management personnel in time to protect your legitimate rights and interests.

1.What to do if the Xiaomi phone is broken, I have only bought it for less than half a year.

It is recommended to go to Mi Home or authorized after-sales service for inspection and maintenance. Please inquire with the staff for specific fares.

19 Xiaomi Home and more than 420 authorized maintenance outlets across the country have opened maintenance business. For the specific outlet address, please check the official website of Xiaomi.

Xiaomi promises to meet the following conditions, return the product within 7 days from the date of sale (subject to the actual date of receipt), replace the quality problem within 15 days, and have a one-year warranty.

Returns and exchanges will not be accepted under the following circumstances:

1.Any products that are not on Xiaomi's official website, Xiaomi Tmall*** and the operator's sales channel** (the serial number does not match);

2.For over-warranty goods (goods that exceed the three-pack warranty period);

3.Unauthorized repair, misuse, collision, negligence, abuse, liquid ingress, accidents, alterations, incorrect installation caused by product quality problems, or tearing or altering labels, machine serial numbers, anti-counterfeiting marks;

4.The outer packaging, accessories, gifts, and instructions of the goods are incomplete, and the invoices are missing or altered;

5.damage caused by force majeure;

Mobile phone product repair:

1.Free repair of non-human-caused mobile phone failure within 1 year. Lifetime maintenance service for more than 1 year for a small fee.

3.All Mi Home and authorized service outlets provide the "1-hour quick repair" service within the warranty.

2.What should I do if the mobile phone bought by Xiaomi official ** is broken after receiving the goods.

You can apply for returns and exchanges on the official website.

1. Log in to Xiaomi's official website, click on My Orders, and there will be an application for after-sales next to your order.

2. Enter the application for after-sales service will give you the choice of return, exchange, or repair, and then finally confirm the product information, and confirm it.

3.The Xiaomi phone I bought didn't use it for a few days, and it didn't give me a break after sales, what should I do.

1.The product has exceeded the validity period of the three guarantees;

2.damage caused by force majeure;

3.The product has been opened, altered or repaired by any person other than Xiaomi's official after-sales service center, or unauthorized parts have been used in the repair of the product, or the product serial number, part date** or IMEI ESN number has been removed, smeared, tampered with, or is illegible for any reason;

4.It does not meet the performance failure listed in the "Mobile Machine Commodity Performance Failure Table";

5.Failure to use, maintain and maintain the product in accordance with the requirements of the instruction manual and cause damage;

6.The product has been exposed to moisture, moisture, or extreme temperature or environmental conditions, or to rapid changes in the foregoing, or to corrosion, oxidation, or splashing with food or liquids or to chemicals;

These are the six items that Xiaomi does not belong to the after-sales responsibility The rest you think for yourself haha.

During the period, its own hardware failure (non-human) is free of charge! The service is not bad! I often go to (the entrance of Wuhan Street) to get the mm film there. Ha ha.

Hope it helps. Hope.

Can be repaired. Xiaomi's authorized service centers and Xiaomi Home have after-sales repair services, appointment method:

1. First of all, open the "Xiaomi**" that comes with the phone, and select the "Service" item in the home tab.

2. Select the first item of after-sales service, "Nearby Xiaomi Home and Service Outlets", and then click to open.

3. After opening, the phone will automatically locate its location. If you can't locate accurately, turn on the GPS function. If you can't, select your location manually. For the time being, take "Suzhou Xiaomi Home as an example".

4. Click to enter the after-sales homepage of Xiaomi Home in Suzhou, and then click the orange button below to "make an appointment for Xiaomi Home service".

5. After entering, you will find several items of information that need to be filled in for the appointment, including "Appointment Service Type", "Appointment Service Time", "Remarks", etc. Mobile phone number is required.

6. For example, if the mobile phone is broken and needs to be repaired, click the drop-down tab and select "Repair". The service time can be selected according to the situation. Then, fill in the name, mobile phone number, and mobile phone problem description.

7. Click the confirmation button below to make an appointment successfully.

1. Xiaomi mobile phone maintenance, basically there are maintenance outlets in cities with Xiaomi homes, usually very close.

2. Xiaomi's maintenance outlets are mainly for repairing mobile phones, and may not be able to repair other Xiaomi products.

Xiaomi promises to return the product within 7 days from the date of sale (subject to the actual date of receipt) and replace the product within 15 days if the quality problem is met.

Returns and exchanges will not be accepted under the following circumstances:

Any goods that are not this ** (Tmall*** and Unicom sales channels** (serial numbers do not match);

For over-warranty goods (goods that exceed the three-pack warranty period);

Unauthorized repair, misuse, collision, negligence, abuse, liquid ingress, accidents, alterations, incorrect installation caused by product quality problems, or tearing or altering labels, machine serial numbers, anti-counterfeiting marks;

The outer packaging, accessories, gifts, and instructions of the goods are incomplete, and the invoices are missing or Tu family basic changes.

damage caused by force majeure;

Free repair of non-human-caused mobile phone failure within 1 year. Lifetime repair service is available for more than 1 year, and you only need to pay a small component fee.

All Xiaomi Home provides "1-hour quick repair" service for consumption; Most authorized repair outlets will also support "1-hour quick repair".