Systematic etiquette training materials, including books!!!!!!!!!

Business Etiquette and Professional Image" is one of the international economic and first-class curriculum planning textbooks organized by the Textbook Editing and Reviewing Committee of Higher Vocational College in the New Century.

With the acceleration of the globalization of the world economy, business activities at home and abroad are increasing day by day. Business etiquette and professional image often directly represent the image of business workers and their enterprises, and even affect the fate of their enterprises, so the learning of business etiquette related knowledge has attracted more and more attention from enterprises. In this context, relying on the 2008 Tianjin Municipal Excellent Course - Business Etiquette, we organized the front-line teachers of the higher vocational college to compile this textbook based on the construction experience and daily teaching experience of the quality course.

This textbook includes 6 modules: basic knowledge, business meeting etiquette, specific business event etiquette, customer reception and visit etiquette, business banquet etiquette, and professional image etiquette. It has the following characteristics:

1 The design of the body adopts the "modular framework".

In the selection of teaching modules, closely following the development trend in the field of international business, the most common and practical types of business activities of enterprises such as business meetings, specific business activities, customer reception and visits, and business banquets are selected as teaching content modules. In addition, the textbook also introduces the introduction module as a prerequisite.

2 Content orchestration is "task-driven".

In each module, a complete business activity is used as a unit to arrange teaching tasks, and this textbook includes a total of 15 tasks such as company meeting organization and planning, signing ceremony, opening ceremony, exhibition, etc., and the teaching content is compiled around the completion of the task, reflecting the "task-driven" teaching model.

3. The selection of content reflects "learning for application".

In each task, the training of key skill points to support the completion of this business activity task is the focus of teaching, and the teaching requirements are met through the learning and training of skill points, reflecting the application of what has been learned.

This textbook can be used as a textbook for vocational college students, and can also be used as a training textbook for enterprise employees. This textbook is edited by Yang Li of Tianjin Vocational College of Foreign Economics; Wei Wenjing of Hanjiang Group of the Ministry of Water Resources, Zhang Qiuyao, Yu Weiting and Zhao Hongmei of Tianjin Vocational College of Foreign Economics served as deputy editors-in-chief; In addition, Qi Zhisha, Zhang Rui and Li Xinrui of Tianjin Vocational College of Foreign Economics also participated in the compilation of some chapters. The specific division of labor is as follows:

Yang Li writes the import module and module 5; Zhang Qiuyao wrote Modules 1 and 3; Yuwei listens to the writing of modules 2 and 4; Wei Wenjing participated in the compilation of part of the module; Zhao Hongmei participated in the compilation of the second part of the module. Yang Li was responsible for coordinating and finalizing the draft. In the process of compiling this textbook, we have borrowed and referred to a large number of relevant books and textbooks at home and abroad, and have also received the guidance of relevant experts from the enterprise.

Due to the limited level of editors, it is inevitable that there will be omissions and deficiencies in the book, and we invite criticism and correction from peer experts and readers.

The book is good, you can read it. It is also available online.

Clothing etiquette: men's clothing etiquette, women's clothing etiquette, dress skills, jewelry etiquette; Grooming etiquette: face, makeup; Manners and etiquette:

Smiling, staring, standing, sitting, walking, handing; Common etiquette: bowing, opening the door, elevator, serving tea, shaking hands; Introductory etiquette: business card etiquette; Peer Etiquette:

Keep your distance; applause etiquette, send-off; Meeting etiquette: speaker etiquette, participant etiquette, host etiquette; **Etiquette: Answer** Say hello first.

Addendum: Meeting Etiquette: Order of Greetings:

The lower greets the higher; Self-introduction: hand over the business card first, the time is short, and the content is standardized; The order of introduction: His Holiness is at the end; The order of the handshake:

His Holiness is in the front; Business Card Etiquette: Use and Exchange The principle of His Holiness being secondary; Introducing etiquette: Introduce the low-status to the high-status, the young to the elderly, the host to the guests, the men to the women, the latecomers to the early, and the actions during the introduction

With the palms facing up, you should generally stand during the introduction, except for the elderly and ladies in special circumstances, and you can not stand at the banquet or meeting table, and you can smile and nod your head.

Handshake etiquette: handshake order: women reach out first, men can shake hands; Leaders or elders stretch out their hands first, and subordinates or juniors can shake hands.

Handshake action: After the other party reaches out the hand, we should quickly catch up, but avoid many people shaking hands with each other, and use about 2 kg of force to avoid shaking up and down excessively.

Handshake taboos: no left hand, no hands to shake hands with the opposite sex, no sunglasses, no hats, no gloves. Don't hand cold fingertips to someone when shaking hands, don't talk at length about handshakes, or nod your head and be overly enthusiastic.

Business card etiquette: hand out your business card: take out your business card with both hands, adjust the direction of the business card to the most suitable position for the other party, do not need to mention the position, title, just repeat the name, the order should be high first and then low, from near to far, start in the clockwise direction on the round table, in the use of honorifics:

I'm glad to meet you", "Please advise", etc.

Pick up the business card: Take the other party's business card with both hands, simply look at the content, read the other party's name softly, don't just put the business card away from looking, don't hold it in your hand for a long time, and don't leave the business card missing, you should put the business card in a special business card holder, or put it in other places that are not easy to fold.

Personal etiquette, reception etiquette, meeting etiquette, banquet etiquette, ceremony etiquette, foreign-related etiquette, clerical etiquette.

Personal etiquette, communication etiquette, reception etiquette, meeting etiquette, banquet etiquette, ceremony etiquette, foreign-related etiquette, clerical etiquette.

If the etiquette is subdivided, there are still many categories, and the main categories can be divided into:

Workplace etiquette. Social etiquette.

In addition to these also.

To include: 1. An overview of etiquette. From the source, bai to explain what etiquette is, this is not a good paving, follow-up training is difficult to achieve results.

2. Grooming. Men's and women's grooming. This is very important for toll collectors, such as smiling.

In addition to these, you can also use them in daily life and work:

1. Etiquette.

2. Basic social etiquette: rides, elevators, leading, delivering items, etc.

3. Dining etiquette: seating, ordering, pouring tea, toasting, serving rice, etc.

4. Meeting etiquette: seating, speech, etc.

The latter 4 points are closely related to everyone, if you talk about etiquette purely from the work, everyone's acceptance will be lower, if the training can take into account work and life, then the atmosphere of the training site will be better, and the transformation of the training effect will be better.

Sales etiquette training content.

1.Dialing & DU Answering**.

zhi's dao

Precautions: play ** polite language. Pick up ** polite language.

2.Incoming and outgoing electricity.

The two major issues that need to be paid attention to when laddering are to pay attention to safety. It is necessary to pay attention to the order of entry and exit. Pay attention to the occasion.

3.Proper use of business cards, etiquette, delivery of business cards, acceptance of business cards. Storage of business cards.

4.Table manners, dining seats, seats, seats, seats, seats

5.Dress, Speak, Behave, Manners,

Sales etiquette training DU content.

1. Dialing and answering.

Zhi**'s attention.

DAO matters.

Hit the ** inside the polite language.

Pick up polite language.

Second, there are two major problems that need to be paid attention to when entering and exiting the elevator.

It's about being safe.

It is necessary to pay attention to the order of entry and exit.

Pay attention to the occasion.

3. Etiquette for the correct use of business cards.

Delivery of business cards.

Acceptance of business cards.

Storage of business cards.

4. Table manners.

Dining seats. Seat position.

5. Dress, speak, behave and etiquette.

Dress and speak etiquette.

Manners, manners, and etiquette.

Etiquette is the basic requirement of every bank for every employee, and it is also a concrete manifestation of the bank's service purpose. According to the actual situation of each bank, Mr. Sun Lan has formulated a set of personalized bank etiquette and behavior norms, and hopes that employees will abide by it conscientiously and use it flexibly in their work, so that it can become a bridge to enhance friendship and strengthen communication inside and outside the team.

For example: service image design and temperament management of bank service personnel, special training on banking service etiquette, language etiquette and skills of bank service, daily work etiquette of bank employees, workplace etiquette of bank employees, excellent image management of bank employees, excellent image management of bank employees, etc.

Etiquette is the body in business activities

There is a code of conduct for mutual respect. Shang Zhi

The core of business etiquette is a code of conduct that governs all aspects of our daily business activities. The central role of business etiquette is to demonstrate mutual respect between people. In this way, it is even more important for us to learn business etiquette.

We can summarize business etiquette in a simple way, it is a general requirement for people's grooming and speech and behavior in business activities. Business etiquette knowledge sharing etiquette is the art of interpersonal communication, education reflects the details, details show the quality, I hope the following social etiquette knowledge can help you improve your self-cultivation.

Course Objectives:

Learn how to run a meeting.

Familiarize yourself with the basic etiquette that should be observed in the meeting.

Familiarize yourself with the conference-specific process.

Take charge of organizing cross-border conferences on your own.

Understand the purpose and performance of the meeting.

Become a high-level meeting operation master.

Learning Target: Conference organizers.

Public relations planner.

Secretary, Administrative Assistant.

Managers at the middle and grassroots level of the enterprise.

Course Catalogue:

Lecture 1: Conference Functions.

1 Six functions of the meeting.

2 Points to note before the meeting.

3 Points to note when deciding on the date of the meeting.

4 Selection of meeting place.

5. Preparation of props and audio-visual equipment.

Lecture 2: Arrangements for Transnational Meetings.

1 Preparation before the meeting.

2 Details of the reception of foreign guests.

Lecture 3: Etiquette for meetings.

1. Proper attitude at a meeting.

2 Etiquette to be observed by attendees.

Lecture 4: The taboo of questioning.

1 Etiquette of questioning.

2 Master of ceremonies role-playing.

Friends, you can read more lectures by Kim Jong-kun of the Chinese People's University on the Internet. There are many categories. More than listening to what we say here!

The etiquette trainer course includes traditional cultural etiquette, elegant etiquette training, service etiquette, business etiquette, reception etiquette and other international general etiquette, etiquette trainer training skills and charm expression, and spiritual growth TTT training. A set of etiquette trainer courses in the system, you can give lectures after learning, and you will give you course materials and ppt, becoming an etiquette trainer mainly depends on the course setting and teachers, the professional height determines your future development, and the endorsement of the big platform can make you go faster and further. Thank you.