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ps: 10086's service attitude is super good, will ask your questions in detail, and general problems can be dealt with in a timely manner.
If there is a problem that cannot be solved by 10086 complaints, you can call China Mobile Service Quality Supervision **10080 to continue feedback.
2) Press the "2" SMS self-service mode, you will receive a text message sent by "10080", click the link, you can fill in the form through the opened page, and submit the complaint to reflect;
3) Press "9" to directly connect to the manual seat.
Make a complaint. PS: 10080 is China Mobile's service quality supervision**, which plays a role in supervising escalation complaints.
In summary, how to effectively complain about China Mobile? Don't be in a hurry when you encounter a problem, as long as you master the correct complaint method, you can get twice the result with half the effort and solve the problem quickly.
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Anyway, broadband telecommunications are good, and mobile is second-level**.
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Hello, I understand your situation very well, but I suggest that you call customer service ** to complain first, if it has not been resolved, you can directly go to the Ministry of Industry and Information Technology ** to complain, and it will not be long before a staff member will get in touch with you.
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Yes, there is.
1.The initial installation fee for new broadband is 160 yuan per household. The deposit is 200 yuan. The rental fee of optical modem (ONU) is 10 yuan per month.
2.Optional fixed-line tariffs, according to the standard tariffs of Tietong fixed-line lines, free of fixed-line monthly usage fees. Local dialing local fixed**, the first three minutes, the next minute yuan. Local calls to local mobile**, $ per minute. Others will be implemented according to the standard tariff of the current fixed line.
3.Customer broadband is activated on the first day of the month, and the broadband usage fee is charged on a monthly basis. If the first month of broadband activation is less than a full month (not activated on the first day of the account period of the current month), the monthly usage fee will be charged on a daily basis, including the effective date of activation, which is calculated as follows:
Actual amount charged = [(monthly usage fee * 12 months) 365 days] * actual number of days from the activation date to the end of the month (calculated to the point according to the rounding principle), daily query amount charged in the current month = [(monthly usage fee * 12 months) 365 days] * actual number of days from the day of activation to the date of inquiry (calculated to the point according to the rounding principle).
4.Optical broadband monthly subscription**, which can be transferred to optical broadband annual subscription** and optical broadband convergence**, no handling fee, effective in the next month.
5.If the customer uses the optical modem (ONU) provided by Tietong, after terminating the wired broadband service, the optical modem (ONU) shall be returned to Tietong, and if the equipment is lost or damaged, it shall be compensated according to the equipment and accessories provided by Tietong**.
Optical Broadband Annual Subscription**:
Optical Broadband Convergence**:
For more information, please contact your local sales office.
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This problem should be consulted in the business hall for specific consultation, and it is also necessary to understand that the community where you install broadband is not within the range of mobile broadband.
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You can bring your ID card to the business hall to make an appointment for broadband, and the staff will contact you within three working days to confirm the installation.
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The installation of mobile broadband requires that the installation is guaranteed within 72 hours in a community covered by mobile broadband resources, and it may be installed within 48 hours in urban areas.
2. Installation steps:
Step 1: Install the set-top box.
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In 24 hours, the business I handled in the morning was installed in the afternoon.
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Hello, it is a pleasure to serve you and give you the following answers:1Reason:
It means that the activation of mobile broadband needs to go through the operator's network system, and this process takes a certain amount of time, so it takes three days to activate. 2.Workaround:
You can try to reactivate, and the steps for reactivation are as follows: (1) First, open the settings interface of the mobile broadband and click the "Reactivate" button; (2) Then, enter your mobile broadband and password, and click the "Only Stove OK" button token; (3) Finally, wait for the system activation to complete, and after the activation is completed, you can use the mobile broadband normally. 3.
Personal tip: When activating your mobile broadband, make sure you have the correct password to avoid delays.
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Question 1: How many days after applying for mobile broadband? To see if the external installer is very busy, it should be within 7 days. You can hit ** or go to the business hall to urge, maybe it works.
Question 2: How long does it take for the master of China Mobile to install broadband Hello, as long as the mobile hall store person walks the whole business platform, and the installation personnel receive the installation work order, they will come to install it immediately, and the installation can be completed on the same day at the earliest, and there is generally no special requirement for 48-hour on-site installation.
Question 3: How many days does it take to install mobile broadband? What's in it for now? Within five working days, the door-to-door installation and delivery of mobile phone 600 yuan phone bill or 3G information machine + 320 yuan information machine phone bill + 280 mobile phone bill.
Question 4: Install mobile broadband, if it is today, when will it be installed at home? It usually is the next business day.
Question 5: How long will someone come to install after China Mobile Broadband application is generally within 72 hours, but basically the next day will come to the door to install.
Problem 6: Mobile broadband is generally installed within a few working days Normal on-site installation within 48 hours.
Since the application is accepted, within 48 hours, that is, within two days, the master will go to the town to install the door, please wait patiently!
Hope it helps.
Question 7: After the mobile broadband is handled, the on-site installation will be carried out in the first few days. You'll have to ask your local office for this.
Question 8: All the gods, how long does it take for Guanyunxuan to install mobile broadband under normal circumstances.
Within 48 hours after processing.
It will be installed at home.
Question 9: How long does it take for China Mobile's 168 yuan gift of 20m broadband to install mobile broadband.
Whether it's a gift or.
Those who open the royal confiscation by themselves will come to the door within 48 hours.
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Mobile broadband is divided into two types: annual payment and quarterly payment, the normalization policy of annual payment, quarterly payment is only during the winter and summer vacations of each year, when students are on vacation, the mobile company will introduce a quarterly policy, and the risk of loss of customers will increase when the monthly payment is made.
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The place is different, I am teaching for a year, and I went to the telecommunications bureau to ask.
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