note3 can t connect to the Internet, note3 about the problem of network connection can t be reached

Hello dear Samsung users:

We recommend that you try the following steps:

1.Check whether the SIM card is enabled for GPRS or temporarily disabled.

To use the mobile phone data Internet function, the ** card needs to activate the data data Internet service. You can contact the local network provider of **card** to open the data traffic Internet service.

2.Check that the "Mobile data" switch is turned on.

Slide your finger down on the top curtain of the screen, slide the shortcut bar to the left, and turn the "Mobile Data" dot green.

3.Reset the Internet access parameters.

In standby mode, select Standby Screen - Applications - More Settings - Mobile Network - Tap the access point name - Menu - Reset to Default Settings - After the settings are completed, restart your phone to surf the Internet.

4.Please try to change to a different ** card.

5.You can also try again at a different time or network environment.

6.Back up your phone data (**book, text messages, **, etc.), factory reset your phone.

If the fault persists, it is recommended that you send your mobile phone to the nearest Samsung service center for testing and repair, and it is recommended that you make an "appointment to store" repair application on Samsung's official website to enjoy priority repair service

After the appointment is successful, please bring your machine, invoice and warranty card to the service center where you made the appointment on time.

Comments, suggestions, complaints, please click:

Hello: According to your description, you can try the following:

2.Check whether third-party detection software (360, Hand Blocker Delayed Butler) is installed on the machine, and try after uninstalling it.

3.Try a different SIM card.

4.Back up important data (such as: contacts, multiple files, etc.) and then factory reset your phone, Operation: Settings - Reset - Factory Reset.

Hello: If your Samsung Galaxy Note3 can't surf the internet with mobile data, we recommend you follow the steps below:

1. To use the mobile phone data Internet function, your ** card needs to open the GPRS Internet service. You can contact the local network provider of the card to open the GPRS Internet service.

2. Confirm whether your mobile phone [Mobile Data] is turned on, and slide down the top curtain of the screen.

Swipe the taskbar at the top of the screen to the left and turn Mobile Data to green.

3. Reset to the default value.

1.Under the standby screen, tap the Application icon.

2.Click the Settings icon.

3.Click Connect, and then select Data Usage.

4.Click Mobile Network.

5.Click Access Point Name.

6.Click the Menu button at the bottom left, and then select Reset to Default.

After the above settings are completed, restart your phone to surf the Internet.

If you still cannot access the Internet after resetting the Internet access parameters, you can create an APN in one of the following ways:

1.Under the standby page, go to [Applications] - [Settings] - [Connection] - [Data Usage] - [Mobile Network] - [Access Point Name] - Press the [Menu] button at the bottom left - [New APN].

2.Enter the following information:

Name: Feel free to fill in;

APN: CMWAP (Mobile Card) UNIWAP (Unicom Card) 3GWAP (3G Card);

**：；Ports: 80;

Others do not need to be set.

3.Press the [Menu] button at the bottom left, and then click [Save].

Note: If the above operations cannot solve the problem of not being able to access the Internet, please try to change another ** card, or you can try again in a different time period or network environment.

Welcome to Samsung's Digital Services platform.

Hello: According to your description, it is recommended that you try it as follows:

1.It is recommended that you turn on the mobile data function through the drop-down box on the top curtain of your mobile phone.

4.After restarting the mobile phone through the above methods, check whether you can access the Internet, if you still cannot access the Internet, we recommend that you create a new Internet access parameter.

2) APN: CMWAP (Mobile Card) UNIWAP (Unicom Card).

3）**：。

4) Port: 80

You don't need to set up the rest, then press the menu key - Save, and finally you can see your new project in the name of the access point, select and restart the phone to try.