The basic concept of business etiquette, what is the basic principle of business etiquette and what

Business etiquette is a code of conduct and practice that people use to maintain their corporate image or personal image and show respect and friendship to their partners in business activities. To put it simply, it is the etiquette norms and the art of communication that people apply in business situations. It is the application and embodiment of general etiquette in business activities.

Compared with general interpersonal etiquette, business etiquette has strong standardization and operability, and is closely related to the economic benefits of business organizations. As business activities become more and more global, business etiquette plays an increasingly important role. Business etiquette has become an indispensable communication tool in modern business activities, and more and more enterprises are taking business etiquette training as the basic training content of employees.

Business etiquette, including appearance etiquette, grooming etiquette, business communication etiquette, business manners etiquette, business letter etiquette, business etiquette, business etiquette, business negotiation etiquette, business banquet etiquette, international business etiquette and so on. The five principles of business etiquette are: the principle of respect, the principle of sincerity, the principle of modesty, the principle of tolerance and the principle of moderation.

The 3A principle of business etiquette [basic principles] is the capital based on business etiquette, which was put forward by the American scholar Professor Bourgini. The 3A principle actually emphasizes the most important issues to be aware of when dealing with interpersonal relationships in business interactions.

1. The first principle is to accept the other party. Tell us that in business interactions, we can't only see things and forget people. Emphasizing the importance of people, we should pay attention to the handling of interpersonal relationships, otherwise it will affect the effect of business interactions.

The 3A principle is the three main ways to respect the person with whom you are associating. First, accept the other party, treat others leniently, don't be embarrassed for the other party, make the other party ugly, and the guest is always right. For example, there are "three prohibitions" when talking:

Don't interrupt others; Don't easily supplement the other party; Don't just correct the other person, because sometimes there is more than one answer to things. Generally speaking, if you are not principled, try to accept the other person.

2. The second principle is to pay attention to the other party. Appreciating each other. You should see the advantages of the other party, don't focus on the shortcomings of the other party, and don't correct them in public.

Pay attention to the skills of the other party: first, be good at using honorific titles in interpersonal communication, such as administrative positions, technical titles, and honorific titles; The second is to remember the other party, for example, when you take the business card to see, when you can't remember it, you must not wear it.

3. The third principle is to praise the other person. A kind of praise and affirmation that should be given to the person who is dating, and the person who knows how to appreciate others is actually appreciating himself. There are also tricks to compliment each other:

The first is to seek truth from facts, not to exaggerate too much, and the second is to adapt to the other party and praise to the point.