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Hello! We apologize for the inconvenience, but we recommend that you try the following:
Pull down the status bar of the phone, click one-click acceleration (one-click cleanup) or enter the program management of the desktop, close the background program, clear the cache file to increase the available memory, and avoid the phone crashing when the memory is insufficient.
Try to clear the abnormal data (i.e., restore the factory state) through "Settings -> General More Settings ->Factory Reset->Erase All Data" to solve the crash caused by viruses and third-party software compatibility. Note: Clearing the data will lose all the data stored on the user's mobile phone, including ** book, short message, third-party application software, related information, and the data stored on the T card will not be lost.
Use with caution. If the problem cannot be solved through the above methods, please contact the after-sales service center, and the ** address of the after-sales service center can be queried in Settings - General More Settings - After-sales Service. You can also go to vivo official ** to check the address of the after-sales service center.
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Of course, it is not normal, if there are frequent crashes, please get it to after-sales.
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1. It is recommended to press and hold the power button for ten seconds to force restart the phone.
2. You can try to charge the shirt for 20 minutes and then press and hold the power button for 10 seconds to see if it can be turned on (there is no prompt for recharging the phone when it is completely out of power).
3. There are many caches in the software in the mobile phone, which leads to Caton and Crash, such as WeChat, you can enter Settings - More Settings - Applications - All - Find WeChat and click to enter the information interface - clear the data and try. It is also recommended to use the software that you use frequently in this way.
4. Pull up the status bar on the mobile phone, click one key to accelerate or enter the program management on the desktop, close the background program, clear the cache file to increase the available memory of the smiley model, and avoid the phone crashing due to insufficient memory.
6. It is recommended to try to clear all data, click Settings - More Settings - Factory Reset - Clear Phone Data - Reset Phone (check the phone USB flash drive), clearing mobile phone data will format the phone, so you can back up your phone data before this operation, including contacts, ** and so on.
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It is recommended to try the following methods to see if it can be turned on:
1.Press and hold the power button for 10 seconds to force restart the phone.
2.You can try charging for 20 minutes, then press and hold the power button for 10 seconds to see if it can be turned on (the phone is sleepy, completely out of power, and there is no prompt to recharge).
3.When the phone is turned off, press and hold the volume up button and the electric attack Ludou source button at the same time for 3 to 4 seconds, after the vivo phone logo appears on the phone, let go of the button to enter recovery mode, first select wipe data factory reset, select wipe cache partition after completing the waiting interface jump, and select reboot system now to restart the phone immediately after completion. (Doing this will lose all the data on your phone (except the data on the TF card), including installed apps, **books, text messages, etc.) When there is no other way to solve the problem, use this and use it with caution.
If the above methods still can't be turned on or the mobile phone has important data, it is recommended to take the mobile phone to the local after-sales inspection and grinding to deal with it, and the after-sales technicians will deal with it. You can go to vivo official ** to check the address of the after-sales service center, and check the after-sales address of the province and city where you are located.
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Hello! When you press and hold the power button to restart your phone, is your phone rooted? You put it to the test
You can enter the following through the dial-up interface: * * to check the nv parameters, is root=0, which means that there is no root, and is root=1, which means that it is rooted.
Our smartphones do not have root privileges at the moment. There are two main reasons:
After the root is opened, it may cause problems such as abnormal use of the phone, crash restart, etc.
From a security point of view, some illegal programs hijack the communication function and desktop of the mobile phone without your knowledge, which will cause the loss of users' personal privacy and fees. And it cannot support the mobile phone or vivo assistant for ** upgrade. Therefore, it is not recommended to operate this function, otherwise it is easy to bring serious consequences, and the hardware problems caused by root are not warranted after sale.
Instructions for firmware upgrades.
You can refer to Hu Mu according to the tutorial operation, it is recommended that you back it up first and then do the masterpiece.
There are two ways to self-service upgrade of mobile phone: (1) You can upgrade through wifi**: enter Settings - > General - > System Upgrade - >Check for updates immediately-, according to the prompts**Upgrade package, click Verify and install, and the phone will restart and automatically enter the upgrade mode. >>>More
Hello! You can reset your phone to settings to try to solve, click Settings - More Settings - Factory Reset - Reset All Settings, Restoring All Settings will not delete any data from your phone. If the time to restore the settings is still inaccurate, we recommend that you try the following methods: >>>More
It is recommended to try the following methods to see if it can be turned on: >>>More
It's normal for smartphones to heat up, because most smartphones use high-performance CPUs, and many new phones use quad-core or even octa-core CPUs. >>>More
Hello. This situation of your machine,It is indeed a restart,That is, the software problem is often said,If you buy it for more than a year,The machine should be upgradeable,You can bring it to your local after-sales service to upgrade and restart this problem,Now there is the latest software,And your mobile phone QQ and other functions have been raised,QQ seems to be 10 or 11 version。 Another point is that your memory card should also be brought with you, for fear of heavy virus in the card, and the service staff will also give you the latest USB flash drive data of the memory card, so that you can check it after the mobile phone number belongs to the place where it belongs. >>>More