How to operate refunds in the Vipshop merchant background? 60

After handling the return, the individual consumer needs to contact the logistics company to send the returned goods back to Vipshop, which does not support the door-to-door pick-up service for the time being, and the consumer needs to contact the logistics for return and exchange. Return steps: You must log in to Vipshop within 7 days** to enter"My Account --- Order Management --- operation--- click on the return confirmation, enter the page, and select the goods to be returned, if you have already applied for a return, but need to cancel or modify the return product information, please log in to "My Account" to enter the "Self-service Return" menu on the left to cancel the operation.

If you do not make an after-sales application within a few days, the order will automatically become completed. At this time, you will enter the order history and cannot perform any operation on the order, but you can still view the order details.

3.If the user does not receive the return package within 45 days, the system will automatically cancel the after-sales application, and the order status will be automatically changed to the completed state.

1. Consumer's personal customized goods;

2. Fresh and perishable goods;

4. Newspapers and periodicals delivered;

5. Other goods that are not suitable for return or exchange according to the nature of the goods and confirmed by you at the time of purchase.

6. Unauthorized maintenance, misuse, collision, negligence, abuse, liquid ingress, accidents, alterations, incorrect installation caused by product quality problems, or tearing or altering labels, machine serial numbers, and anti-counterfeiting marks;

7. Unable to provide the invoice of the product (such as the invoice has been requested), the warranty card and other three-guarantee certificates, or the information of the three-guarantee certificate is inconsistent with the product and has been altered;

8. The goods in the gift package or set cannot be partially returned or exchanged;

9. Other items that should not be returned or exchanged according to law (see the detailed rules for the return of various commodities for details).

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It's better not to buy things online, speaking of which, buying things online is more convenient and simple, cheap, but in fact it is not affordable and of high quality, and sometimes it is troublesome.

<> Vipshop refunds are divided into two situations:

1. If the order has been successfully generated and is waiting for review, you can directly click to cancel the order, and the buyer will be refunded soon.

2. If the order has been reviewed and is being prepared for delivery, you cannot apply for a refund in this case. Therefore, you can only apply for a refund if you refuse to accept the goods when you have shipped them and receive them, or send them back to the seller. In this case, you can apply for a refund after the seller receives the goods.

The refund will be returned to the buyer's Vipshop wallet, and if it is a credit card payment, it will be refunded to the original method, and the arrival time is slightly different, about 7 to 15 working days.

Take Huawei P40 as an example, under the EMUI11 system, in the Vipshop version, if the user wants to apply for a refund, just open the mobile phone Vipshop, enter the APP, click the small head icon in the lower left corner of the page, click to receive the goods after opening, find the order you want to refund on the order page, click to enter and select to apply for a refund, and select the reason on the refund application page to submit.

Vipshop skills: Vipshop mobile phone can modify the bound mobile phone number, if the user's previous mobile phone number is not used, just open the mobile phone, find the Vipshop app from the mobile phone desktop and open it.

After entering the app, click the small head icon in the lower left corner, then click the settings icon in the upper right corner, open Account and Security on the Vipshop settings page, and then click Modify Bound Phone, and click Modify after opening.

Data development: Vipshop Information Technology (VIPS) was established in August 2008, headquartered in Guangzhou, and its ** was launched on December 8 of the same year. Vipshop's main business is the Internet** sales of brand discount products, covering famous clothing, shoes and bags, beauty, mother and child, home and other major categories.

For 7 days for unconditional returns, please click "My Account - Self-Service Returns" to apply. Except for the credit card payment method, the refund will be uniformly refunded to the Vipshop wallet. We will refund you within 3 days of receiving your return package. It usually takes a week.

1) Go to the homepage of Vipshop.

2) Click on My Orders above.

3) Go to the order management page.

4) Find the order that needs to be returned for a refund.

5) Click Apply for after-sales.

6) Enter the application after-sales page.

7) Select the type of return, door-to-door pick-up, bend return, and self-mail return.

8) Select the reason for the return.

9) Click Submit After-Sales Application.

10) The return and refund application is reviewed and submitted by selecting the logistics company and entering the courier number.

11) Refund can be made if the return review is successful.