How does Shentong Express refuse to accept it? How to refuse courier delivery

Just reject it. Just don't take it.

Just say that you want to reject it.

There are two ways to refuse a courier:

Express delivery reminder: When receiving express delivery, you can directly refuse to receive **.

If it is a seven-day no-reason return, choose a seven-day no-reason return and refund directly on the **software. If not, talk to the seller and apply for a refund and you will be refunded.

The specific steps are as follows:

1. Open the mobile phone software "**" and enter the following interface.

2. Click to select "My**" to enter the next interface.

3. Flip down and find the express mail to be rejected under the goods to be received.

4. Click on it and find "Refund" and click it.

5. After entering, select "Refund Only".

6. Select "Not Received" for the status of the goods, click Submit, and wait for 7 working days to receive a refund.

7. If it is rejected by the seller, the refund will be issued if you communicate with customer service.

How to refuse the courier:

1. The express delivery supports rejection, and the recipient can directly say to the courier that he refuses, then the courier will take the express back to the outlets and follow the rejection procedures.

2. If the courier is placed in the courier cabinet, there is no need to pick it up. Wait for the express locker to expire, generally after 24 hours no one picks up, the express will be automatically returned.

3. After the refusal, the courier company will notify the sender to see if the sender wants to return, if the return of most of the courier companies will have to pay the return fee, the monthly settlement customer is generally free, if you don't want it, it will be treated as no express mail.

4. If the buyer wants to refuse the allocation, he should communicate with the seller first, and it is best to contact the other party about the return freight and other issues, and fill in the return application after obtaining the consent of the other party. The seller of the New Year's cover refers to the home and the sender can contact the courier to return it directly.

5. There is also a situation where the seller has said in advance that the goods cannot be returned or exchanged, and the other party will not return or exchange the goods for you, let alone return the freight. Therefore, in this case, the seller may not give the buyer such a smooth refund.

Express refusal generally has the following situations.

1) The recipient forgets or does not know who sent the express, which mostly occurs in the delivery package.

2) The recipient is not satisfied with the purchased goods and refuses to accept them.

3) The sender and the recipient do not communicate well, resulting in contradictions, and the recipient refuses to sign. <>

The customer goes to the courier site and informs the logistics company that he refuses to accept the courier. The courier brother will return the express mail to the original way, and some logistics companies will pay the transportation fee.

Fake returns have shipping insurance, which is very good, but you need to return it immediately, or express it to the site and don't collect it. Directly say that the recipient is not satisfied with the purchased goods and refuses to accept them.

The sender and the receiver do not communicate well, resulting in conflicts. Refusal to accept by the object Shentong express point to express the refusal, do not sign for the express delivery, express refusal is the logistics express industry to do the town of the noun.

Refuse to accept couriers

Contact the seller or sender as soon as possible and inform the reason for rejection. Refusal may incur a return fee, which is based on the prior agreement between you and the seller or the sender. In other cases, the seller or sender will notify the courier company to temporarily release it.

Under normal circumstances, the seller or sender will contact the courier company to notify the refusal to return or intercept the processing.

When notifying the rejection, the courier has been taken out by the courier, so that the courier customer may not have time to notify the courier to bring back the courier. In this case, if contacted by the courier, inform the courier of the reason for the refusal and inform the sender. The courier does not contact, and directly puts a third party to collect it, because there is no signature from you, it is invalid to sign, and the rest is also an internal matter of the courier company.

Express refusal can be sent by text message or directly inform the courier that you don't want it, and you can contact the seller by contacting the seller to explain the reason, and the express delivery placed in the express cabinet can not be picked up, and it will be automatically returned at that time.

1. If it is in a rural area, the main way to send the parcel is to hit **, the courier will inform you that the courier is back to Binai, take the time to pick it up, if you don't want it, directly inform the other party to refuse to receive, and the other party will help you deal with it.

2. If the delivery method is SMS notification, then you will send your name, courier number, mobile phone number and other information to the other party, and tell the other party to refuse to receive it.

3. Before confirming the receipt, you can contact the seller, and just find a rational number Zheng You to explain that you want to refuse to accept it, such as a temporary business trip and no one at home to receive the goods, etc., and then the seller will contact the courier company, and will not send you again.

4. If the delivery method is to pick up in the express cabinet, it generally only takes more than two days or three days to pick up the code will automatically expire, and the express will be returned.

5. Before receiving the goods, you can click "Apply for Return" on the order page, fill in the reason for the return and submit the application, and the seller will contact the courier company to return the item after seeing it.

Notes:

1. The seller does not receive the goods and requests customer service to deal with them. If it is difficult for the seller to communicate, the seller does not collect the goods, and the seller does not agree to a refund. Then, don't worry, ** and other online shopping platforms have set up a customer service processing method, you can click to request customer service processing, and the customer service staff will handle it fairly.

2. Prepare all the information to provide to the customer service and let the customer service staff adjudicate. Before the customer service staff has not officially dealt with it, you must prepare all the information, including the ** of the goods, what are the problems with the goods, the content of the conversation with the seller, the content of the communication with the Fansong seller, etc., which are all strong evidence for the customer service staff. After the customer service staff reads your information, they will make a serious ruling.

Under normal circumstances, the express mail that has been signed for cannot be rejected, and can only be negotiated with the seller to return the goods.

Refusal refers to the fact that when the express arrives at the place of collection, in front of the courier, sign and inspect the goods, and the express mail can be rejected if you are not satisfied; Or when the courier notifies the delivery of the express, directly tell the other party not to sign, and the courier will return the express.

The special situation is that the courier has just left, and the recipient regrets and wants to refuse to accept it, so he can contact the delivery courier and ask Li to refuse again. Because once the express system shows that it has been signed, it cannot be rejected.

1. When the goods arrive at the self-pickup cabinet, a text message will be received, as shown in the figure below.

2. If the express is not picked up, the display of the logistics status is shown in the figure below.

3. If you go to pick up the express, it is the default receipt, and the status will change to the following status, as shown in the figure below.

4. As mentioned above, if you want to refuse to accept it, you must not open the express with the unpacking code, pay attention to the following two methods: first, wait for the express cabinet to expire, and the text message will only have 24 hours of pickup time from the moment it is sent, so if no one picks it up within 24 hours, the express will be automatically returned.

5. Or directly contact the courier to explain the rejection according to the electric punch type on the logistics bill, and the courier will return it directly. Then you will see that the logistics information is automatically checked back and taken away, as shown in the following figure.

Shentong Express's charging regulations:

The first weight of Shentong Express in the same city is 1kg, which is basically 8 yuan, and the additional weight of more than 1kg is 2 yuan.

Shentong Express in other provinces has a first weight of 8-12 yuan, and the additional weight ranges from 3-10 yuan.

If Shentong Express can cooperate for a long time, then it is still acceptable, and the key is the volume of shipments.

If the large item is large, it may be calculated according to the dumping: the length by the width by the height divided by 7000 is to get the number of kilograms of the dumped goods, and the large items are charged according to this.

Refuse to accept the shipment without any charge. If you are a cash on delivery, the cost should be borne by the shipper. If you have previously paid for the goods and courier fees, and the shipment is rejected, if it is your fault, the seller will deduct the shipping cost from the payment before refunding you.

If it is not opened, there is no charge.