How to be a good foreman in the hotel housekeeping department for answers

1. Responsible for the daily work arrangement and deployment of the staff under its jurisdiction, and supervise the room attendant and cleaning work. 2. Cooperate with the supervisor and the clerk of the housekeeping center, responsible for the storage, consumption statistics and management of various items on the floor. 3. Inspect the area under its jurisdiction, inspect the quality of cleanliness and room service, and comprehensively inspect the hygiene, equipment maintenance, safety facilities and service quality of the room to ensure that the specified standards are met.

4. Proficient in operating procedures and service skills, able to demonstrate and train waiters in person. 5. Check the maintenance of the room, and arrange the cleaning plan and periodic sanitation plan of the room. 6. Pay attention to the dynamics of guests at any time, deal with general complaints from hosts and guests, and report to the department manager when there is a major accident.

7. Grasp the condition of the guest rooms under its jurisdiction, and personally entertain the guests to show the courtesy to the guests. Re-check the VIP room and important guests. 8. Put forward specific opinions on the work of subordinate employees, lead all employees in the class to work actively, constantly tackle key problems, and create new achievements.

9. Fill in the work log of the foreman, report to the supervisor the room condition, the special movement of the guests, the room and the guest's belongings are lost and damaged, and the room is repaired. and complete other tasks assigned by the department manager. ]

First of all, as a foreman, you should care more about your employees. The distance between the foreman and the staff is the closest, and the specific executor of the whole service is the employee, we only regard them as our brothers and sisters, we can only continue to care for them, help them, and let them regard themselves as the most reliable friends, our work can be completed more smoothly. In the work, we must keep abreast of the ideological dynamics of employees, and fully mobilize the enthusiasm of employees while strictly managing, stimulate their confidence, and let them see that our future is bright; Help them to establish"I am proud of the prosperity of the store, and I am ashamed of the decline of the store"to strengthen their dedication to their jobs.

At the same time, we should arrange the work of each employee reasonably, because the quality and personality of employees are different, and we should arrange suitable jobs according to the different situations of each employee as much as possible"Make the best use of their talents and make the best use of them", so that each employee can play to their strengths.

Secondly, we should have real hands-on ability, rich management experience and professional service skills. We can't force employees to obey you in a commanding tone, but should take the lead, guide them with professional customer knowledge and high-quality service, take the lead in everything, find problems for employees, and solve problems in a timely and reasonable manner. It is necessary to understand the needs of guests at any time, and then do a good job of personalized service according to the requirements of guests, and continuously improve the quality of service.

At the same time, we should pay close attention to on-the-job training, there are many small service and service skills are not learned in the pre-job training, we only in the actual operation process, hand-in-hand, face-to-face teaching, training staff flexibility and adaptability, focusing on training polite language, behavior, and strive for everyone to master and use service skills and skills, strive for more repeat customers, and create better economic and social benefits. In addition, we should have a sense of sales, and there should be a cohesive force between employees and departments, that is, our employees should introduce our other services to customers in a timely and appropriate manner while doing their own work. At the same time, we should teach employees to maintain the image of the hotel everywhere, not to do things that damage the image of the hotel, and to promote the hotel in addition to doing more, because the employees themselves are from different places, different classes, they themselves are a kind of advertising, and their words directly affect the image of the hotel to a large extent.

As foremen, in addition to being strict with our employees, we should also set high standards for ourselves and lead by example. The ancient saying: If you want to order, you must go first, and if you want to forbid, you must stop first, and the heart of the person must be responsible first.

Where employees are required to do it, we must take the lead in doing it first, and we must do it better. Only in this way can our foremen have prestige and preach to the staff. As a grassroots manager, we should focus on management, just know how to do things, not manage, then we will never be a foreman.

In fact, there are a lot of responsibilities of the housekeeping supervisor on the Internet, but the most important thing is to use them flexibly, be responsible, and be able to persist. Be tolerant of employees and guide rather than reprimand. Come on! —from a former housekeeping supervisor].

1. Accept the supervision of the housekeeping manager, be directly responsible to the housekeeping manager, cooperate with and supervise the room sales control, and ensure the highest occupancy rate and economic income of the room; 2. Supervise, guide and coordinate the daily work of the housekeeping department, and provide standardized, procedural and institutionalized high-quality services for guests; 3. Responsible for formulating the annual financial budget of the housekeeping department, including cleaning utensils, daily consumables, supplies, etc.; 4. Regularly calculate the consumption of various items, strictly control the loss of daily necessities, and reduce waste; 5. Inspect all floors and public areas, check the work attitude and performance of employees, and conduct fair evaluation, reward the good and punish the bad, and ensure the integrity of high-quality services and equipment; 6. Organize and preside over the weekly foreman meeting, listen to reports, arrange work, and solve problems encountered in work; 7. Check the work efficiency of each foreman, correct deviations, strengthen the working relationship between departments, and establish a complete file system for work; 8. Keep in touch with the front office supervisor frequently to understand the guests' opinions on the housekeeping department; 9. Actively understand the new products and management experience of hotel room supplies, and select the best daily consumables for the hotel; 10. Supervise foremen at all levels, conduct a fair evaluation of the work attitude and work performance of the supervisors, reward the good and punish the bad; 11. Liaise with the engineering department to put forward opinions on the repair and maintenance of the guest room, and formulate the regular maintenance plan and energy saving plan of the guest room; 12. Check fire-fighting equipment, do a good job in fire prevention, anti-theft and other safety work; Library-searched.

First of all, you must have professional knowledge of the hotel, have good mental quality, arrange work reasonably, and care about employees. A few words to you, I am also a room manager. Hopefully we can learn from each other. ]

Summary. The advantage is that you can lead the team, be able to lead the team to do things together, have strong organizational skills and cooperation spirit, and such people will do a good job as a foreman.

Hello advantage: I am also a petty official, with more salary than ordinary employees, and a greater opportunity to contact leaders.

The advantage is that you can lead the team, be able to lead the team to do things together, have strong organizational skills and cooperation spirit, and such people will do a good job as a foreman.

1.Standardized service + personal escort imitation forest service + smile = high-quality service; 2.Attentiveness + Patience + Sincerity = Warm Advantage:

Be conscientious and responsible for work, honest and reliable, down-to-earth boss and stupid, good at getting along with others, good at learning new knowledge, and brave to accept new challenges.

x0d x0a 10, execute the work instructions of the superior, and ensure that they are completed.

Here's how to be a good foreman:

1. Responsible for the supervisor of the catering department, implement the work instructions of the supervisor, and report the work to him.

2. Enjoy the authority stipulated by the foreman, be responsible for on-site management and supervise the work of employees in the region, and lead the staff to do a good job in cleaning and sanitation and reception services in the area according to the service specifications and quality requirements of the restaurant.

3. On-site inspection, supervision of etiquette and courtesy, appearance, attendance and discipline, hygiene and other work quality and preparation for meals. Make records and make rewards and punishments and report them to the supervisor.

4. Proficient in the service procedures and operation specifications of loose tables, private rooms and banquets, assist the waiters to complete their work at any time during the meal, and correct and guide the problems found in time.

5. Proficient in the details of hotel service items and restaurant production, lead the staff in the district to do a good job in the promotion of hotel products such as wine and dishes, and assist in dealing with difficult problems.

6. Responsible for the requisition, issuance and loss of materials and supplies in the corresponding area, and the accounting work, and regularly inspect and inventory all kinds of equipment, property and items in the region to ensure that they are in good condition.

7. Assist the supervisor to hold regular meetings and business meetings before the class, reasonably distribute the work of employees, determine districts, people, posts and responsibilities, bear hardships and stand hard work, care about the thoughts and living conditions of employees, and set a good example for taking the lead.

8. Implement the pre-class meeting system

1) Convey the work instructions and quality requirements of the superior, summarize the deficiencies and violations of discipline in the service work, praise the advanced, correct the deficiencies, and report the reward and punishment decisions.

2) Check grooming and attendance discipline.

3) Booking notification, food training and work arrangement.

4) Upload and distribute, coordinate the cooperation and unity between the department, team and employees.

9. Accept and assist in the training of supervisors, and lead employees to continuously improve the overall quality of business skills.

10. The linen should be washed in a timely manner, and the number of acceptance, release and storage should be consistent. Complete other tasks assigned by superiors.

It's really annoying to do management, and my best advice is to communicate with your colleagues and guests with a smile.