The newly bought machine always crashes, WHY? Model S4 I9508

Hello: According to your description, both software and hardware failures can cause crashes. We recommend that you try the following:

1.If an external SD card is inserted into the body, take it out for testing. Eliminate frequent crashes caused by poor performance of SD card.

3.Back up your phone's data (**book, SMS, multi** files, etc.), and restore factory settings (Settings - Account Tab - Reset - Factory Reset).

There are many possibilities for mobile phone crashes, the simplest one is the poor contact of the mobile phone battery, after eliminating the failure of the physical device, the software problem is generally considered, this is mainly solved by flashing the phone. The landlord did not give a specific problem, so the general advice is the battery, flash. Of course, if it is within the warranty period, it is best to deal with it through after-sales.

Hello: There are many reasons that cause your phone to freeze, and it is recommended that you try the following operations to solve it:

1.It is recommended that you check under what circumstances the crash occurs, if it occurs when inserting a new ** card, it may be a problem that the mobile phone card is not compatible with the mobile phone, it is recommended that you try to change the SIM card.

2.If you are using WiFi to surf the Internet, it is recommended that you try to connect to the network with a different router.

3.If it freezes while accessing your SD card, it is recommended that you try to change your SD card.

4.If it automatically shuts down for no reason, it is recommended that you restart your phone and press and hold the menu button in the lower left corner to enter safe mode to see if there is still a crash. If you enter safe mode and there is no crash, it means that it is caused by third-party software, and we recommend that you uninstall the recently installed third-party software.

5.If there is still a crash in safe mode, it may be a hardware problem, it is recommended that you bring the three guarantees certificate and purchase invoice to the Samsung service center for testing by professional engineers.

Samsung Service Center**:

Welcome to Samsung's Digital Services platform.

Hello: According to your description, it is recommended that you try the following methods:

1. Uninstall the third-party software that has been installed recently** (third-party software compatibility) 2. Try to restore factory settings after backing up important data of your phone: Settings - More - Account - Reset - Factory Reset (Eliminate Software Problems).

There are usually the following reasons for the mobile phone to crash, which can be troubled.

One, there are a large number of bugs in the ROM that cause the phone to crash frequently.

Here's how to fix it:

1) Patch. Soon after each ROM comes out, the official patch or some forums will make some patches according to the actual problems of users, and users only need to patch in time to fix these vulnerabilities.

2) Upgrade to Imitation ROM. Flashing is generally chosen to solve this frequent problem, and many good ROMs have fixed the stool fiber vulnerability.

Second, the CPU temperature is too high due to running the program or errors in various data calculations.

Here's how to fix it:

1) Don't run relatively large games for a long time, pay attention to the temperature on the back cover of the phone, and end the corresponding process in time if there is an abnormality to avoid crashing.

2) Close a program after using it, and don't run too many programs in the background.

Third, the SD card reading error causes the phone to crash.

Here's how to fix it:

1) Delete useless files from the memory card, or format the memory card directly.

2) Replace the non-stored card. In this case, the memory card and the phone are not compatible, and the memory card needs to be replaced to relieve the pressure on the phone's operation, thus solving the crash problem.

Fourth, the virus causes the phone to freeze.

Here's how to fix it:

1) Restore factory settings.

2) Go to recover for two clearances.

3) SD upgrade to completely restore the system.

Hello: According to your description, it is recommended that you:

1.Turn off the phone and take out the battery, clean the battery contacts, and reinstall the charging attempt;

2.If it does not recover, it is recommended that you replace it with another battery to charge it to see if it returns to normal;

3.If the fault persists, check whether the phone is up to date** A third-party software is installed, for example, the delay may be caused by the incompatibility of the software and the phone, it is recommended that you try to uninstall it (Settings - Application Manager - Select ** - Uninstall);

4.If it does not return to normal, it is recommended that you back up your phone data (**book, SMS, multi** files, etc.) and restore factory settings (Settings - Account - Reset - Factory Reset);

5.If the problem still exists, it may be a problem with the mobile phone system software, it is recommended that you bring the mobile phone three guarantees certificate, and send the mobile phone to the nearest Samsung service center for testing, the specific service center address please visit:

I hope I can help you bury your plum, and I wish you a happy life!

The appearance of a smartphone malfunction can be affected by a lot of factors. A smartphone is like a small computer, and crashes can be caused by third-party software conflicts, viruses, excessive cache usage, and poor performance of external storage devices.

It is recommended that you:1If an external SD card is inserted into the body, take it out for testing. Eliminate the crash caused by poor performance of the SD card.

2.Test the third-party software that was operated before the crash to rule out the third-party software that is incompatible with the phone and cause the crash.

3.Back up your phone's data (book, SMS, multiple files, etc.) and restore factory settings.

Hello and welcome to the Samsung Digital Services platform.