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Beijing Daxing investigated and dealt with a total of 563 violations in the takeaway express delivery industry and 9 illegal enterprises. The reason for the violation lies in the reminder, so how to balance the reminder and the violation?
The first is an effective communication mechanism. Many people think that urging orders is because they are hungry, which is a physiological reaction, and there is no way to make up for it, so there is a matter of urging orders, but the result of urging orders may be violations, such as reducing the amount or some uncooked meals, etc., which exists.
At this time, communication is very necessary, see the order, you need someone to follow up on this matter, to give the order a certain compensation, whether it is the amount of dishes or coupons, etc., such a benefit is to get praise and the next order, there may be losses in the short term, in the long run, there will be a big benefit.
The second is effective presentation。Many merchants do not pay attention to the time of display, because this thing needs to be done by merchants, such as how long does it take to cook in leisure time or hand it over to the courier brother, which can be written on it, and some netizens will think that in this way, there may be a big gap between leisure time and busy time, yes. Equal or slightly shorter leisure time to busy time, so that the person who placed the order knows the approximate time, and it is possible to leave the arrival time when the order is placed.
Some bar spirits will say that they will also encounter the situation that they are going to place an order, but they will not place an order when they see the time, right. However, there will always be no violations! So that it won't be seized!
The third is to mention the quality of service. Many businesses have their eyes fixed on the front of them, not considering the problem from the customer's point of view, many people think that in the current economic environment, it is difficult to do business, I still have to take care of others, do I want to live? It is because we want to survive that we must pay more attention to customers.
The relationship between the merchant and the customer is symbiotic, not hostile. Therefore, only by handling the relationship between the two can we promote win-win cooperation, what do you say?
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Or should the entire platform be controlled, such as restricting the communication between buyers and delivery workers, so as to restrict the urging of orders, and increase the investigation and punishment of violations, and they will not dare to pay more fines.
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Of course, it is to let the platform relax the management of delivery workers, so that there will be no violations, and everyone can be safer, that's it.
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Even if you want to expedite orders, you can't do illegal traffic behavior, and you can wait a little longer when the customer places an order.
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If we are not particularly anxious when we order takeout, try not to rush the order, if the time has passed for a long time. However, the delivery person may be in a hurry to deliver the takeaway in time, which will increase the number of bad, irrelevant takeaways or do not urge the order. And urging orders only affects the mood of the delivery person.
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There is no necessary connection between urging orders and violations, any industry must abide by laws and regulations, and act according to regulations.
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In the logistics process, the express delivery industry should accept the joint management of the community and the property, abide by the rules and regulations, and deliver in a civilized manner.
The landlord should be referring to the new dynasty.
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