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Yes, especially in the service industry.
I remember that I used to register in the supermarket, and a middle-aged woman with a special temperament came, and when it was time to pay, she found that the bag in which we packed the clothes was too simple, and asked me angrily at the time, how to use such a garbage bag to pack clothes, I apologized to her and said that our exquisite bag had been used up, and today I could only use this kind of thing, and when I finished handing her the clothes, she was angry and went to the shopping cart.
threw it, turned around and left. Most of them are nice and easy to talk to, though.
Quality is the basic moral consciousness of being a person, obviously some people don't have it, like when they encounter this kind of verbal attack, just ignore him, anyway, I have done my part; If it is a physical attack, it is necessary to defend itself, and in serious cases, you can directly call the police and let the law restrain them, but the service itself is a job that welcomes smiling faces, and has a strong psychological quality.
There is still to be something. You just need to do your job, set yourself in your own place, serve the guests happily, and let him eat happily, and that's good. If you encounter this situation next time, you can directly consult the old staff in the store, who have more experience and know what to do than them.
First of all, you're here to sell the product, don't be distracted by extraneous factors. To put it bluntly, as long as he pays for your product, why not scold you once! You don't have to scold him, do you?
Secondly, the customer has a bad attitude, and he must review himself, or the way is not right or the timing is wrong. Why else would he be angry? Therefore, if you are angry with the customer, it can only mean that your own cultivation is not enough.
Either the service is not in place, or the promise is not kept, or the other party has a misunderstanding. The only thing you can do now is to listen patiently, find the cause, and correct it in time. Third, it is not a bad thing to be angry with the customer, not to be angry with the customer, especially because you misunderstand your sincerity, and at this moment, you are showing tolerance, at least making him feel guilty and owe you a favor.
In short, only by enlarging your pattern can you face everything calmly.
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You should try to correct your attitude, because even if he hates it, he is still your customer, maybe he is tricky, maybe he is not very good in some aspects, but since he is your customer, you have to serve him, since you can't change the environment, try to adapt to the environment.
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I met a particularly annoying customer at work, if there is a relationship of interest, I have to cooperate in the annoyance, no matter what, the interest is the first.
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Then you should still bear with it, because after all, it is your customer and it is related to your job.
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Many people will encounter some strange customers in their work, and these customers will make all kinds of unreasonable demands, which will make it difficult for you to deal with them. So what should we do when we encounter these wonderful customers? ActuallyWe just need to do our job, control our emotions, and have a little more understanding of this wonderful customer
1. Do your job well.
When we meet wonderful customers, the most important thing is to do our own work, some wonderful customers will put forward all kinds of unreasonable requirements, these requirements may be beyond the scope of our work. If it is true that you can't achieve it, then there is no need to force it, just do what you need to do well, and if you can achieve it, then you can help each other according to your own ability.
2. Control your emotions.
It's really important to control your emotions well, and many people are so angry by strange customers that they can't help but get angry. This is not only not good for you and the customer, but also bad for your own body, so you might as well relax your mind, control your emotions, at least make sure not to get angry casually, and don't take your emotions to other customers or bring them to your home. If you can't do something, don't force yourself to do it, keep a normal heart.
3. Be more understanding.
In fact, some customers are more strange because they have their own reasons, so we might as well understand them more, sometimes as long as we can understand each other, then the other party will stop in moderation. Or find the reason why he is so strange and solve the problem fundamentally. I've met similar customers before, no matter what we do, we can't get the satisfaction of the other party, and they make all kinds of requests, and we have to do our best to meet the same, but the other party finally let us go because of our good attitude.
So sometimes it's really important to have a little bit more understanding.
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When I meet a strange customer at work, I will also treat him with other means, because he is a person who is only worthy of me to treat him with this kind of thing, and he is not worthy of respect at all.
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When we meet strange customers at work, we are sometimes helpless. But the customer is God, and we need to respect them. When they make unreasonable demands, we need to listen patiently to them and then point out what is right and what is wrong.
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You must be patient and serve them well, because any kind of person will be met in life, and this is the time to test yourself, so you must succeed in winning customers.
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I think communication is very important, learn to communicate with customers, understand customer needs, in order to respond accurately.
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1. For hate, most of them are mutual, and people's pretense is so subtle, maybe you hate this sedan chair person, and you also hate you, and you don't want to get along with you.
2. In the process of getting along, it is very uncomfortable to hate this thing, but don't try to change, if you want to get along for a long time, it is best to go with the flow, which can ease the relationship between you.
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1.Stay professional: Maintain a professional and professional attitude at all times, no matter how you feel about someone. Insist on respecting each other's authority and responsibilities, and act in accordance with company rules and culture.
2.Stay calm: Conflict or tension can arise when you are with people you don't like. In this case, it is crucial to remain calm. Avoid emotional responses, stay sane and look for ways to solve problems.
3.Seek common ground: Try to find common interests or goals with each other and connect with them based on those commonalities. Topics of common concern can help ease tensions and build a better mutual understanding.
4.Improve communication skills: Communication is key to resolving conflicts and building good relationships. Learn effective communication skills, listen to each other's opinions, express your views positively, and work towards consensus and solutions.
5.Keep your distance: If it's still difficult to get along with people you don't like, try to keep some distancing. Find your own workspace and focus on your tasks and goals.
The most important thing is to remember that getting along with different types of people in the workplace is a skill, and not everyone will like each other. The key is to find a way to balance personal feelings and career goals to ensure that you can work together and get the job done effectively.
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We should realize that it is not to make friends in the workplace, but to let ourselves grow in the workplace, to gain a life skill in the workplace, and to be able to develop in the workplace for a long time.
If you choose to leave because you hate a colleague in particular, I personally think it's a bit incredible. Although I have encountered a similar situation in the workplace, I have also met some colleagues at work, they often like to play right and wrong, can not rationally look at the competition between each other, in order to make their own wisdom and grasp the competition with others to gain an advantage, often unscrupulous, malicious behind the back of serious injury to others.
However, at the same time, although I hate them very much in my heart, I don't think it's necessary, because I hate such a simultaneous resignation, which will only show my weakness. As an adult, you will encounter all kinds of setbacks, difficulties and challenges in the workplace, and if you choose to avoid these problems, you will never grow.
If you encounter a hated colleague in the workplace, the best thing to do is to learn to be tolerant, and if you can communicate with the other person, then take this approach.
If you really can't change the other party, you really can't accept the other party, then do your job, avoid the other party as much as possible, the best way to solve the problem is just because of your own subjective feelings and choose to leave, I personally think this is very unwise, but also very immature a kind of lenient behavior.
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Qi family. What to do when you meet someone you hate How to get along with someone you hate at work.
1. In fact, no one in work or life, dare to say that they are perfect, everyone has shortcomings and advantages, maybe you have met a person you hate in the process of getting along, in fact, this is very normal, but if you want to get along with a person you hate, it is also very embarrassing, but sometimes you have to deal with each other at work, so then let's understand what to do when you meet a hated person, and how to get along with a hated person at work.
1. If you think this person looks annoying. But I don't hate his way of doing things, and the other party doesn't harm your interests when working together, so we can keep a distance from each other, don't get too close, and don't have positive conflicts with others, so it's good to get along, but if the other party really does something that harms your interests, you can talk to the other party, after all, it's the best state for people to get along happily.
2. Don't talk too much about your own things in daily life and people you feel annoyed, let alone say that you think it's bad to say other people's bad in front of others, many people will discuss each other's secrets as a joke with others, in his mouth you are also a person who likes to gossip, so in order to avoid hurting others and yourself, it is best not to discuss other people's lives and your own lives.
3. Try to know more about the person you hate, many times the reason for the annoyance is that you think his way of doing things is not right, then if you think about it from his point of view, there may be a different discovery, if because of one thing, let you find that this person is actually not so annoying, and there is one more friend, I think it is a very happy thing to slam off, 4, you can also learn more about the things encountered in the life of the person you hate, if the other party really wants to hurt you, you know a little more, It is equivalent to knowing the shortcomings of the other party, and it may also be a matter that makes the other party feel important, and does not want others to know, then this person will not make it bad for you, and he is also afraid that someone behind him will point fingers at him, but the other party has not hurt you and has no dissatisfaction with you, and you should not hurt the other party in this way. Because it's easy to hurt a person, but if you want a person to return to the starting point where they haven't been hurt, there is no regret medicine.
4. If you particularly hate a person, the most important thing is not to take the initiative to contact others, because when you don't like a person, you will hate this person when you see it, and you will feel more uncomfortable when you take the initiative to greet or talk to this person. Don't let your emotions mislead people, maybe you hate him, but people don't hate you. When people get along with each other politely, you may find that the other person is not as annoying as you think, and your mood is more pleasant.
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If there is no intersection, how about he is messing around, and it will cause you a loss if he doesn't make a mess, why should he care?
If there is an intersection, only talk about work, and everything else will be blocked.
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Don't care so much, you work for the money, not for him.
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When confronted with a person you hate, the manifestation of high emotional intelligence should not be to respond with aggressive and aggressive words and behaviors, but to use communication methods and skills to make the other person take the initiative to shut up, while maintaining their dignity and image. Here are some specific suggestions:
1.Calm analysis. When encountering a hateful person, you first need to be calm and analyzed, grasp the language and behavior characteristics of the other party, understand their preferences and psychological needs, and formulate targeted coping strategies.
2.Listen and ask questions. When communicating, pay attention to listening to the other party's opinions and ideas, and guide the other party to expand or deepen the topic through appropriate questioning, so that the other party feels that you are more concerned about his remarks, and at the same time make the other party temporarily stop the offensive remarks.
3.Change the subject. If the other party's remarks have reached an unacceptable level, you can avoid the conflict by changing the topic. You can find some neutral topics that you like each other, such as weather, **, food, etc., to shift the focus of the conversation.
You can make it appropriate and clear that the other person's words and actions have caused your displeasure, and keep your dignity and calm, so that the other person can stop the offensive words.
5.Leave when necessary. If the other party's remarks are unbearable and your emotions are out of control, then it is recommended to stop communicating with the other party in time and leave the scene, and wait until your emotions are stable before returning to the scene, so as to avoid excessive words and conflicts.
In short, the way to deal with high emotional intelligence must be based on human care and understanding, do not easily adopt aggressive attitudes and words, and resolve conflicts through appropriate communication skills and methods.
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Let's just say that you just don't have any communication with him, that is, he sometimes talks very annoyingly, you can say that when he speaks, put on headphones or do something else, I just have to ignore it, the best thing is that you can wear headphones, so that you can't hear him talk and it won't make you upset, and then try to avoid any communication with him at work, or work interactions.