How to change the bad attitude of guests towards tour guides

This question needs to borrow the charm and art of the tour guide's personal group, and the skills are not the same. Personally, I think there are a few ways to start:

1. Be sincere, let the guests recognize their own character: from the first contact, through language expression, sincere attitude, tone, etc., reveal frankness, and imperceptibly let the guests understand the sincerity of the team leader in a very short time. Next, in the recommended consumption and shopping, the words have weight.

2. Learn more knowledge: collect the common sense of consumer items and commodities in the itinerary, understand the details of the product, and make a simple recommendation that is not a blockbuster, so that tourists can feel your professionalism and increase trust.

3. Experience it yourself: don't do to others what you don't want, how can you make tourists like it if you don't like it? For consumption items and goods, the team leader should experience and try it by himself, and tell his feelings to the tourists, so as to win deeper trust.

5. With the help of the Internet: Now people like to search the Internet, you can cite some successful reviews on the Internet to recommend projects, and guests can verify your statement with their own search results, and trust your recommendation more.

6. Objective evaluation: Don't talk too much, leave room for yourself, there is no perfect project and product in the world, when evaluating objectively, the guest feels that you are very sincere.

In the general direction, this problem can be solved through the Internet platform, and the service of the tour guide can be made public through the ranking and evaluation mechanism, so that tourists can judge, and the funds are supervised by the platform, and the service will be deducted and the ranking will be reduced. Now there are such apps in China, such as: then go to travel, the most traveling, and travel companions are OK.

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Tourists who are not satisfied with the tour guide should be to talk to the tour guide in person, or to reflect to the tour guide service agency, and also to the cultural tourism department where the scenic spot is located. If the tour guide still doesn't listen, just look for the registration point, and the registration point will come forward to solve it, as long as this situation is discovered, the tour guide will definitely be revoked the tour guide card.

What should tourists do if they are not satisfied with the tour guide.

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Tourists who are not satisfied with the tour guide should be able to tell the tour guide in person, or they can report to the tour guide trouser service agency, and they can also complain to the cultural tourism department where the scenic spot is located. If the tour guide still doesn't listen, he will look for the registration point directly, and the registration point will come forward to solve it.

The tour guide should be kind, enthusiastic and patient, and strive for the support of most of the jujube ruler guests. 2.Patiently listen to the opinions of the guests, absorb reasonable ingredients, and strive to be happy. 3.Patiently explain their unreasonable requirements, convince people with reason, and move people with emotion.