What are the business functions of 800 and what are the functions of 800 services?

1. China Unicom Group's 800 service is a called paid service. FPH (Freephone Free** Service or Called Paid Service) is often referred to as 800 service because it usually uses 800 as the access number and service code prefix.

2. The called paid service of China Unicom Group is also called the 800 service of China Unicom Group because the coding scheme adopts the digital code starting with 800. As the name suggests, the called paid service is the ** business in which the called party pays the communication fee, which is commonly said to be "I hit you, you pay the fee".

The 800 business has the following 9 major functions:

1. Unique number: When the user who applies for the 800 service has more than one ** number, he only needs to announce a unique enterprise line number, and the call to the enterprise line number can be connected to the pre-set destination ** number according to the user's business requirements. This feature is the most basic feature of the 800 business;

2. Busy no answer transfer: After the calling user dials the 800 number, the system transfers to the pre-set destination number, and when the call is busy or there is no answer, the call can be transferred to another pre-set destination, and the transfer is allowed up to two times. This function enables 800 business users to answer as many incoming calls as possible, and avoid missing connections caused by a busy and non-answering number of a bridge-resistant destination;

3. Select the destination according to the caller: according to the geographical location of the caller.

to select the destination for incoming call forwarding. For example, if a company has branches in multiple regions, the incoming calls from the region can be transferred to the corresponding branch for processing;

4. Select the destination according to the time: the same 800 number can be selected according to different time periods to connect to the corresponding destination, and the time period can be selected at most 4 segments, and the division of the time period can be determined in a variety of ways such as weeks or hours. This function can divide the labor of the staff who answer the incoming calls of business users according to the time period, for example, A**Answering Day**, B**Answering Night**, etc.;

5. Call distribution: Assign the call to the 800 number to the ** number of different destinations according to a certain proportion. This function can share a certain proportion of the incoming call answering personnel of 800 business users at the same time to ensure the maximum answering efficiency;

6. Limit on the number of simultaneous calls to a certain destination: When the number of simultaneous calls to a destination of the 800 number reaches a certain limit, it will no longer be continued, and a recording notification will be sent to the calling number;

7. Call interception: according to the long-distance area code.

to restrict calls to 800 numbers from users in a certain region. This function can enable 800 business users to only answer incoming calls except for certain regions, so as to provide services only to users in these regions;

8. Limit on the number of calls to the company's direct line number: 800 users can accept the maximum limit of incoming calls in a certain period of time (usually in months or weeks), and when this limit is reached, future incoming calls will not be continued, and a recording notification will be sent to the calling user. This function is suitable for 800 users who need to control the number of incoming calls, and control the 800 business expenses by controlling the number of incoming calls;

9. Password access: When applying for 800 services, users can ask the calling user to dial the 800 user number, and must enter the password to get through, otherwise it will not be connected. The password length is 4 to 6 digits.

This flush function allows business users to only allow specific users to dial 800 numbers, so as to serve specific user groups and save costs.

China Unicom Group's 800 service, as a kind of paid service, is called the most important characteristics of the following two:

1. Unique number: assign a unique specially coded called number to each 800 service user, and make it publicly available to public users or ** users limited to 800 service users, and use it as the number of other users to dial the 800 service user;

2. Reverse billing: The billing characteristics of the 800 service are opposite to the characteristics of ordinary ** calls, ordinary ** calls are billed to the calling user, and 800 services are billed to the called user. More precisely, it is a call to 800 subscribers, and the entire communication fee is paid by the called subscriber to the operator that provides the Koeda Min's services.

800 business is applicable to large and medium-sized enterprises, banks, ** companies, shops, insurance companies, hotels, civil aviation, guesthouses, supply and marketing, procurement, fast food restaurants and other enterprises or individuals with commercial purposes;

It is especially suitable for trading, ordering, purchasing, business consulting and introduction, booking, booking, ticketing, meal booking, food delivery, car rental and other industries.

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