Is there a place to complain about the bank, and how to complain to the bank

If you have a complaint about a particular product or service of the Bank, you should contact the Bank in advance to give the Bank an opportunity to resolve the complaint as soon as possible. In general, each commercial bank has channels (such as customer service centers) and handling processes to respond to customer complaints in a comprehensive and timely manner, and to properly resolve complaints. Banks should also explain the procedure for complaints to customers.

If you believe that the bank has committed irregularities, or are not satisfied with the way the bank handles complaints, etc., you may seek help from the banking regulator and industry self-regulatory organizations. Although they have limited powers and responsibilities in handling complaints from bank customers, they will do their best to co-ordinate the handling of complaints.

If you need to file a complaint with the CBRC, according to the principle of territorial supervision, you should first file a complaint with the local branch of the CBRC. The complaint should be made in writing and give details of the matter and nature of the complaint, the name of the complainant and contact details. Generally speaking, it is inconvenient for the CBRC to accept oral or anonymous complaints.

When handling complaints, the CBRC will keep all complaints confidential and will only disclose the details to the relevant banks in the course of handling the complaints. Upon receipt of a written complaint, the CBRC will handle the complaint with the bank concerned and request the bank to promptly investigate and reply directly to the complainant. If the complaint is significant, the CBRC will also require the bank to provide a detailed explanation and response to the complaint.

However, it should be reminded that the CBRC cannot directly intervene in complaints that only relate to the charges or quality of bank services, the bank's business decisions or investment performance, etc., but it can urge the bank to promptly and thoroughly investigate and resolve customer complaints. It should be clear to the complainant that the CBRC has no power to determine whether the complaint is reasonable or to order the bank to satisfy the complainant's demands, and in particular, it cannot order the bank to compensate the complainant.

Complain to the China Banking Regulatory Commission, the China Banking Regulatory Commission is a ministerial-level institution directly under the China Banking Regulatory Commission. According to the authorization, the unified supervision and management of banks, financial asset management companies, trust and investment companies and other depository financial institutions, to maintain the legal and sound operation of the banking industry.

1. The complaint method of the complaining bank is as follows:

1) Complaints can be made to the CBRC in writing, detailing the process of the matter and the problems of the complaint;

2) You can call the head office of Bank of China to make a complaint, and the head office of the country will make a record and then contact the sub-branch of the customer complaint for verification;

3) You can go to the head office of the bank in the city or call the service of the head office in the city to complain;

4) Contact the bank directly to solve the problem face-to-face with the bank to find out the cause of the matter in a timely manner.

2. Legal basis: Article 4 of the People's Bank of China Law of the People's Republic of China.

The People's Bank of China performs the following duties:

1) To issue orders and regulations relating to the performance of their duties;

2) Formulating and implementing monetary policy in accordance with the law;

3) Issuing RMB and managing RMB circulation;

4) To supervise and administer the interbank lending market and the interbank bond market;

5) Implement foreign exchange management and supervise and manage the interbank foreign exchange market;

6) supervise and manage the ** market;

7) Holding, managing, and operating the state's foreign exchange reserves and reserves;

viii) the manager of the treasury;

9) Maintain the normal operation of the payment and clearing system;

10) To guide and deploy anti-money laundering efforts in the financial industry, and to be responsible for the monitoring of anti-money laundering funds;

11) Responsible for the statistics, surveys, analysis and analysis of the financial industry;

12) To engage in relevant international financial activities as the state's leading bank;

13) Other duties as specified in ***.

The People's Bank of China may, in order to implement monetary policy, engage in financial business activities in accordance with the relevant provisions of Chapter IV of this Law.

2. How to complain to the CBRC about the bank.

1. The public can first complain directly at the bank outlets, and the customers who complain about the bank's products or services should first contact the bank outlets where the business occurs, and explain the customer's own demands in detail, so that the consumer's complaints can be resolved in a timely and satisfactory manner;

2. The second is to complain to the superior bank of the bank branch, if the bank branch is not satisfied with the result of the complaint handled, or the bank does not give a final reply within the agreed time after receiving the complaint, the consumer can report the situation to the bank in charge, and the bank branch will publicize the complaint ** or other complaint methods.

If you are dissatisfied with the bank, there are a number of channels to complain about the bank. First of all, we can complain through the bank's internal complaints**, but the internal complaints of each bank are different, usually we can directly call the bank's customer service**, and then we can find the acceptance department according to the voice prompts inside, and finally directly complain in **, usually within 24 hours there will be customer service to contact us.

The second way is to complain through the local banking regulatory bureau, in fact, no matter where it is, there will be a very professional local banking regulatory commission, this institution can manage local banks, if you have some questions about the bank or want to report complaints, then you can directly call the local banking regulatory bureau. If you don't know the ** number of the CBRC, you can also send an email directly to the local CBRC.

The third way is to complain through the CBRC, sometimes if we go to the bank to handle the business, but we are not particularly satisfied with the bank's handling method or do not get the final reply after complaining to the bank, then we can directly complain to the CBRC. However, there is no special complaint ** in the CBRC, if you want to complain, you can only do it in writing, and you must describe the process and nature of the entire incident in detail in the written document, and you must also write your name and contact information.

The fourth way is to complain directly through the complaints, which is actually a platform, and this platform is the largest public welfare online consumer complaint platform in China. After complaining on this platform, in fact, there will be a certain ** effect, you can leave a message on this platform, you must write clearly the unit that reported it, write clearly what happened, it is best to be able to leave evidence, and someone will deal with it in the future.

The China Banking Regulatory Commission (CBRC) has a certain level of management over banks, and they also have strict regulations.

You can go to the bank's back-office service platform to make a complaint, and the bank has back-office staff who can complain about it.

You can call consumer rights protection ** to make a complaint, you can also call the China Banking and Insurance Regulatory Commission** to make a complaint, or you can call 12345** to make a complaint.

1. Find a bank service** or complain** complaint; 2. Find a local influential newspaper**; 3. Complain to the local banking regulatory bureau; 4. Complain to the head office of the bank. Regardless of the type of bank, the appeal and complaint rules can be applied. Each commercial bank has channels and resolution steps to accept customer complaints, which facilitates comprehensive and timely investigation and research of customer complaints, and allows complaints to be handled satisfactorily.

Banks are also required to explain the complaint process to customers.

I want to complain to the bank, I should complain in ** with good results.

Your car type is very happy to answer for you: the fastest and most effective way to complain to the bank: 1. Find the bank to guess the service** or complain** complaint; 2. Find a local influential newspaper**; 3. Complain to the local banking regulatory bureau; 4. Complain to the head office of the bank.

Regardless of the type of bank, the appeal and complaint rules can be applied. Each commercial bank has channels and resolution steps to accept customer complaints, which facilitates comprehensive and timely investigation and research of customer complaints, and allows complaints to be handled satisfactorily. Banks are also required to explain the complaint process to customers.

Article 4 of the People's Bank of China Law of the People's Republic of China People's Bank of China perform the following duties: (1) issue orders and regulations related to the performance of their duties; (2) Formulating and implementing monetary policies in accordance with the law; (3) Issuing RMB and managing RMB flows; 4) To supervise and administer the interbank lending market and the interbank bond market; 5) Implement foreign exchange management and supervise and manage the interbank foreign exchange market; 6) supervise and manage the ** market; 7) Holding, managing, and operating the state's foreign exchange reserves and reserves; viii) the manager of the treasury; 9) Maintain the normal operation of the payment and clearing system; 10) To guide and deploy anti-money laundering efforts in the financial industry, and to be responsible for the monitoring of anti-money laundering funds; 11) Responsible for the statistics, surveys, analysis and analysis of the financial industry; 12) To engage in relevant international financial activities as the state's leading bank; 13) Other duties as specified in ***. In order to implement monetary policy, the People's Bank of China may engage in the business activities of gold segment sedan financing in accordance with the relevant provisions of Chapter IV of this Law.

Consumers can complain in the following ways:

1. Citizens can first complain directly at bank outlets. If a customer complains about a bank's products or services, he or she should first contact the bank branch where the business occurred and explain the customer's own demands in detail, so that the consumer's complaint can be resolved in a timely and satisfactory manner. Burn gear defeat.

2. The second is to complain to the superior bank of the bank branch. If the consumer is not satisfied with the outcome of the complaint handled by the bank branch, or if the bank does not give a final reply within the agreed time after receiving the complaint, the consumer may report the situation to the competent bank. Bank branches will publish complaints** or other forms of complaint.