Let s give us a high opinion! ！Thanks

I think it can definitely be repaired, but it can't be repaired That's what your maintenance engineer said, find an old one and replace it, it's a big deal, the chip can be replaced, not to mention the antenna. Try to solve this problem from within. Then charge a fee, and both sides benefit.

I think your customer's attitude to the problem is too blunt :

Even if he knows that he can't fix it, he will be dissatisfied because of your resolute attitude.

Even if it is broken by others, don't let him take responsibility, he buys your products, have you emphasized what can't be repaired, and if you repair it, do you say that it will be charged? If you don't emphasize this, you don't have an advantage in reason. If you're going to talk about death, then he'll feel like he's been fooled.

Emotionally no longer acceptable.

You have to stand on the same line with the customer, not block him out.

I suggest you encounter this kind of problem in another way:

This antenna is difficult to repair, please wait for a while, I will negotiate this matter with the maintenance engineer immediately, I hope to give you a satisfactory answer as soon as possible. "This is not a reason, but a service.

Don't let your customers down without trying to solve it, that's my advice.

The best marketing method is to do the service at home, the customer you said must be a very persistent person, put him flat, your product should have a good reputation publicity. It is an intangible asset.

That's no way, you have to be enthusiastic about facing these problems, that's how to do sales

Take out the test certificate and patiently explain it to make the user believe what you say, and tell him that it is not that he will not help him, but that there is really nothing he can do

Basically agree with the opinion of the "genius Newton" friend.

However, for distributors like them, the repair cost of wireless card antennas is much higher than returning to the factory for replacement.

Explain patiently. Look at your service le

Suggestion: Find evidence of vandalism and help him get a new one.

Some people wonder why they have to change the evidence when they find it? This is a problem of crisis public relations, and the company is different from some small shops, no matter how you say it, it has to have some impact. Many companies fail because they fail to deal with this kind of problem, such as Giant, Sanzhu, Chundu, Qinchi and so on.

If the sixth is the third defective product, then.

Choose one of the three defective products and put it on the sixth line, that is, there are 3 kinds;

The remaining 2 defective products are arranged in the first five times, that is, there are 20 kinds;

The remaining three times from the 6 ** to choose three to arrange, that is, there are 120 kinds, the last three numbers multiplied that is: 3 * 20 * 120 = 7200 kinds I hope you can understand, the permutation and combination of that symbol is not easy to play.

This belongs to philosophy, this belongs to mathematics.