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Hello! We apologize for the inconvenience, but based on your description, we recommend that you try the following:
1. Try to replace a memory card.
3. You can go to Settings -> General More Settings -> System Upgrade ->Check for Updates Now-, according to the prompts**Upgrade package, click Verify and Install, the phone will restart and automatically enter the upgrade mode to upgrade your phone's system.
4. Try to clear the abnormal data through "Settings-> General More Settings> Factory Reset->Erase All Data". Note: This item will lose all the data stored on the user's mobile phone, including ** book, short message, third-party application software, and related information, and the data stored on the T card will not be lost.
Use with caution. (Note data backup).
If you try the above methods and still can't help you solve the problem, it is recommended that you go to the after-sales service center to test your mobile phone, please rest assured that the technicians of the after-sales service center will properly deal with the problems encountered by your mobile phone, you can check the address of the after-sales service center in the settings of the mobile phone - general more settings - after-sales service menu. You can also go to vivo official ** to check the address of the after-sales service center.
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Is the memory card broken? Try to change a memory card, if it doesn't work, it's a problem with the phone, go to the after-sales inspection and treatment.
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Try a different card, or try a different phone, and you'll know which problem it is.
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Hello! I'm sorry for the inconvenience, but based on your description, I suggest you can try the following to solve the problem: Calling the Eye.
1.You can speed up the memory to clean up the memory and free up space with one click.
2.Clean cache files inside the phone's security assistant (i Butler) - Phone Acceleration.
5.You can delete the cache folder in File Manager, except for the Android directory and DICM, you can delete other folders.
6.If necessary, you can restore the factory settings - erase all data to solve, you can use the cloud service of the phone to back up the important data first, please rest assured, the data in the SIM card and SD card will not be erased.
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Here are some things you can try:
1.It is recommended that you install the software into the system space to try if there is still a similar situation.
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Hello! The message indicates that the memory is insufficient. It is recommended that you move the programs installed in your phone to the SD card before using them, you can go to Settings > General > Applications > Installed to move the programs installed on your phone to your SD card.
If all the programs are moved and the memory is still low, you need to uninstall a few programs installed on your phone (that is, the ones that can't be moved) to free up space before you can install other programs.
Prompt: Not installed. Some software cannot be installed because the resolution is not supported, or the software or the software version is not compatible with the mobile phone system, so it is recommended that you change to another version or other third-party software to install and use.
Hello! Through the mobile phone settings - > Wi-Fi - > point needs to be connected to the network - > point forgot password. Then click on this network - > enter the correct password and try again (check the "Show password" option when entering the password, you can see the password you entered); If the signal is too weak (below the grid), it will not be able to connect. >>>More
2. You can update the system version to optimize the system to try: click Settings - More Settings - System Upgrade - Check the update immediately, according to the prompts ** Upgrade package, click Verify and install, the phone will restart and automatically enter the upgrade mode. >>>More
Hello! In view of the current situation of your mobile phone, it is recommended that you try to deal with it in the following ways: >>>More
Hello, it is recommended that you do not root your phone, our smartphone does not have open root access at the moment. There are two main reasons: >>>More
Hello! If the memory of the mobile phone is insufficient, you can install the SD card to use it, it is recommended that you move the programs installed in the mobile phone to the SD card and then use them, you can go to the mobile phone settings - more settings - applications - installed to move the programs installed in the mobile phone to the SD card. If all the programs are moved and the memory is still insufficient, you need to uninstall some software that you don't use often, and then free up space before you can install other software.