How to get a refund after the refusal of something bought online

The refund process after JD refuses to accept the express delivery is: 1. After JD places an order, if you don't want something, you can notify the customer service to return it first, and the customer service will try to intercept the order. If the order still exists, it means that the customer service cannot intercept it, the logistics warehouse has been shipped, and the order will continue to be sent.

2. After choosing to refuse the express delivery, the goods will be returned to the JD warehouse by express according to the original route, and the refund order will be processed after the warehouse receives the goods, and the payment will be automatically returned to the buyer's JD account after the order is successfully cancelled. This process usually takes a week or even longer. 3. If you need to return the money to the bank card, you can ask JD customer service to deal with it, but you need to charge a transfer fee, and the customer service is safer under specific consultation.

Consequences of refusal to receive refund1. For JD orders that do not have free shipping, if they are split into 2 or more sub-orders, the order shipping amount will remain unchanged after the customer rejects some of the sub-orders. If the freight is refunded, JD has the right to compensate for the excess freight by deducting Jingdou. 2. After rejecting JD orders for more than a certain number of times, every time the customer refuses to accept it in the future, in addition to deducting the corresponding freight, the system will also deduct the user's 500 Jingdou as compensation.

Therefore, in the process of shopping on the Jingdong platform, you should pay attention to controlling the refund rate and don't be too blind.

Enter the list of orders to be received, and select the order that you want to reject.

Go to the order details and select "Return" under the order product;

Jump to the interface of selecting the type of service, because we are refusing, so select I want a refund (no return required);

The application for refund dialog box will pop up, including the status of the goods, the reason for the refund" and the refund amount, etc.;

The seller will not refuse the refund or refuse to accept it for no reason.

You need to explain the problem clearly, for example, the East and West Branch does not support 7-day no reason to return, and whether the product affects the secondary sale. There is also the thing you bought, whether you have used it for more than 7 days without reason or for no reason.

Refunds and returns for different reasons. Rejected are all handled differently.

If the product itself does not support 7 days without reason, then you will definitely refuse to accept it if you apply for a refund and return it.

If it affects the secondary sales, people refuse to accept it, and you can't do anything about it.

If the thing supports 7 days without reason, and does not affect the secondary sale, the seller refuses to accept it, you can apply for intervention. You just need to provide proof that you shipped the item at the time. For example, did you take a photo before returning it, and if you didn't, you didn't use it.

Then you have to defend your rights according to the seller's reasons for refusal, anyway, if you don't say anything, then others can't help.

**If you can return or exchange goods for no reason within 7 days, this rule will not become!

If you can return the product, you have generally contacted the seller's customer service, and the address he gave can only be returned. Now the merchant refuses to accept it, you directly call**customer service** to consult! Be sure to keep the tracking number, this is evidence!

The rejection depends on the reason, if it is because you sent something wrong, or did not return it according to other people's requirements, such as the wrong address, the courier company chose the wrong one, and then the seller did not receive the payment and you sent it to pay. Of course, people have a reason to refuse to accept it.

If there is nothing wrong with the courier you send, there is no problem with the contents inside, and the merchant refuses to accept it for no reason. Communicate with the merchant first, save the chat record as evidence, and then find the official complaint.

Since the merchant agrees to the return and refund application, then under normal circumstances, it will not be refused, so if the merchant refuses to sign, the courier will contact you and ask you how to deal with it, Want Want contact the merchant to understand the reason, whether the goods are incomplete, or damaged or have other problems, after understanding the situation, negotiate with the merchant, the merchant signs, contact the courier to deliver the merchant again, if the merchant does not sign, the courier will be returned, then the return and refusal to return the two freight buyers have to pay to the courier.

If you agree to return the refund and refuse to accept it, then you find **customer service If you send it back without agreeing to the application, then communicate with the store first If there is indeed a problem with the thing, it can be returned, find **customer service to solve the problem.

If it is a quality problem, the seller refuses to receive the goods and returns it to you, then you can complain to ** and ask for compensation.

If you have already requested a return refund. After the goods arrive, the seller refuses to accept them, and it is recommended to negotiate with ** customer service directly.

According to the situation of your negotiation with the merchant, if you have negotiated with the merchant to return the goods and refund at that time, then the other party's refusal to accept it is the other party's business, and you can still recover your payment.

The second way is that you claim to return the goods and refund them without negotiating with the merchant, and the other party refuses to accept them, and you cannot receive the payment for the goods.

Something bought on **, a return refund has already been applied, right? How can he not refund if the seller agrees? If this is the case, you can go directly to the platform's customer service!

If you can't negotiate with the merchant, you can directly find Xiaomi to complain to him, and Xiaomi will give consumers a fair deal.

Intervene through customer service If the other party agrees to return the product but refuses to accept it, it will naturally be responsible.

You can first understand the reason for the rejection with the seller's customer service, and if it still can't be solved, apply for Tao Xiaoer to intervene to deal with it.

It is recommended to contact the seller to see what the reason is, and you can negotiate with the seller before returning the product, and then return the product.

Did you communicate with the seller before returning the item? If there is no communication, contact ** customer service immediately.

Is that already a refund? If it's already refunded, you don't have to worry about him.

If there is no man-made damage and the seller refuses to accept the goods purchased online, you can apply for after-sales rights protection and wait for manual customer service to intervene.

OK.

If the user chooses to refuse to receive, the user does not need to re-mail, the courier will return it directly, if the user has signed, then you mail it back, you need to pay the courier fee first.

Generally, when the seller receives a refunded order, he will contact the buyer directly, and will ask about the reason for the return and communicate whether to return the return.

Introduce. Express delivery, also known as express delivery or express delivery, refers to a new mode of transportation in which logistics companies (including freight**) through their own independent networks or in the form of joint ventures (i.e., networking) will quickly and safely deliver documents or packages entrusted by users from the sender to the recipient's door to door (hand-to-hand).

Express delivery is divided into broad and narrow senses. Express delivery in a broad sense refers to the express delivery of any cargo (including bulk shipments); In the narrow sense, express delivery refers to the urgent delivery of business documents and small items. From the standard of service, express delivery generally refers to the express delivery service completed within 48 hours.

If it is not delivered, you can apply for a refund directly, if it has been shipped, you can only refund it after the express source is refused.

**Refund Method:

1. On the My interface on your phone, find and click on the My Order option.

2. In the My Orders list, find the order that needs to be "returned" and click to enter.

3. After entering the order details page, find and click the [Return] option.

4. In the new page and Hu Mian, you can choose services such as [Refund Only], [Return and Refund], and [Exchange] according to actual needs.

5. Then click the reason for the refund on the Refund Request page, and then click [Submit] to apply.

6. The refund application has been successfully initiated, and you need to wait patiently for the result of the merchant.

Here's how to request a refund by rejecting a courier:

1. After the refusal of the express delivery, the logistics began to return, at this time, you can contact the merchant to tell the express that the express has been refused, and then there will be an order when you buy something, and there will be a button to click on the order to apply for a refund.

2. Click directly on the button to apply for a refund, and then enter the amount of the refund, basically how much is the thing you bought, and then it will directly display how much it is, and there is a button below to choose to reject after display.

3. After receiving it, there will be a free explanation of the reason, such as not collapsing the circle or returning it for other reasons, etc., after refusing, you can click to agree to refund when the merchant receives the goods, and you can receive the money returned by the merchant at this time.

Refund process for online shopping refusal.

1. Communicate with the seller first.

When the goods arrive, you can refuse to sign if you see that the outer packaging of the goods is obviously damaged, or the goods are of poor quality, or are inconsistent with the goods on the order. After the visa refusal, communicate with the seller in time and tell the seller to return the visa.

2. Click on the order to apply for a refund.

When the seller knows that you want to return the first item, he will feel uncomfortable. At this time, you have to be rational and don't care too much. Then, you have to open your shopping order, find Apply for Refund, and click on it.

3. Send the goods to the seller.

Click on the order to request a refund, and then find a courier to send the goods back to the seller. On the courier note, be sure to write the seller's name, address and ** number clearly, and save the receipt of the courier note.

4. Carefully inspect the transportation of the goods.

After the goods have been sent away by the courier company, the transportation of the goods must be checked at all times. This includes the delivery time, delivery location, and logistics information of the goods, as well as the expected time and place of arrival of the goods. This information must be viewed at all times.

5. The goods arrive at the seller, the seller signs for the goods, and the refund is successful.

The goods are transported by courier and can generally be delivered to the seller in a timely manner. If the communication with the seller has been smooth and the two parties have negotiated the handling, then the seller can quickly return the payment to the buyer after the seller signs for the receipt.

6. The seller does not receive the goods and asks the customer service to deal with it.

If the seller has difficulty communicating, the seller does not receive the goods, and the seller does not agree to the refund. Then, don't worry. ** and other online shopping platforms have set up customer service processing methods. You can click on the request customer service office to bring the shirt, and the customer service staff will deal with it fairly. <>

Is the reason for the rejection of a return? It is recommended that you provide it to be better. See some of the comments below.

Contact the merchant's customer service first, and ask the customer service to agree to return or exchange the goods to avoid trouble, and keep the chat history. And we can check whether the seller has joined the **7 days no reason to return, if so, within 7 days, as long as the buyer can ensure that the tag has not been cut, the packaging has not been scratched, the packaging has been damaged and the packaging is clean, etc., you can return the goods. The seller must unconditionally accept the return of the shirt Duanjia, and we can theorize with the seller on this point.

If the seller still refuses to return the goods, you can ask the customer service to intervene directly and upload screenshots of the chat records of both parties and the return voucher. Don't continue to pester with the seller. This is what the seller is most afraid of, because when the customer service intervenes, the seller will definitely lose and will be demoted, ** usually inclined to the buyer's side.

If the item is not satisfied after receiving and needs to be returned, then it is necessary to keep the trademark of the product intact, do not clean it, do not get dirty and damaged, and contact the merchant as soon as possible, and try to use the original packaging when returning, including plastic bags to use the original packaging shipped by the merchant.

2.One point is to contact the merchant's customer service first, and strive for the customer service to agree to return and exchange the goods to avoid trouble, and keep the chat history.

3.The seller has agreed to return the goods for a refund, but the seller refuses to return the goods back to the goods, whether you have used the freight collect method to return the goods without authorization, resulting in the seller's refusal, then please actively contact the seller to negotiate to pick up the goods and bear the freight generated by the payment, or contact the logistics company to get back the goods and pay the freight, and then return the goods again.

4.If the seller refuses to sign after agreeing to return the goods for refund, please contact the logistics company to keep the goods for the time being, and click "Request Customer Service to Intervene" on the refund details page after the seller refuses to refund the refund, and upload a complete and clear screenshot of Want Want chat history and return voucher agreed by both parties (introduction to uploading refund vouchers). 5.

If you return the goods without the permission of the other party before returning the goods, please actively contact the seller to negotiate to pick up the goods, or contact the logistics company to retrieve the goods to avoid the loss of the goods. 6.At the same time, you can view the operation process of applying for a return and refund, and then click "Request customer service to intervene" on the refund details page after the seller rejects the refund agreement, and upload a valid refund voucher, **Customer service will intervene within 4 working days.

Extended Information: **.com is the largest online retail and business district in the Asia-Pacific region, founded by Alibaba Group in May 2003. **网 [1] is a popular online shopping and retail platform in China, with nearly 500 million registered users, more than 60 million regular visitors every day, and more than 800 million products per day, with an average of 10,000 products sold every minute.

By the end of 2011, the peak daily transaction volume of the network reached 100 million yuan, creating 10,000 direct and full employment opportunities. With the expansion of the scale of the network or the increase in the number of users, it has also changed from a single C2C network market to a comprehensive retail circle including C2C, fast selling, auction and other e-commerce models. At present, it has become one of the world's e-commerce trading platforms.