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1. Inspection: (1) Supervision of cashiers; (2) Supervise customers who do not pay; (3) I surround the cash register which I did not open.
2. For bank withdrawals: (1) The loss prevention department has a file of withdrawal personnel (copy of ID card, work card, **); (2) The withdrawer must have a work card; (3) The loss prevention officer is registered every time he enters and exits the office area; (4) Notify the loss prevention department and the cash office when the bank personnel are changed; (5) Cash (guards, withdrawals)**, check at any time.
3. Ultra-short account: In order to continuously improve the level of work and observe dishonest behavior, it will be typed out on the 25th of each month and handed over to the general manager on the 1st of each month.
1) The loss prevention department investigates the top 10 ultra-short accounts (according to the amount and frequency), and fills in the name and amount;
2) The loss prevention supervisor will talk to the cashier about the problem at work and find out the cause;
4 Cut-off records of non-paying customers:
1) We will stop customers who pass through the cashier and do not make a payment, and instruct them to pay at the cashier, and register the employees who walk out of the cashier. The registration includes: amount, cash register number, name, cashier's name.
2) Conversation at the time of interception:
Hello, Miss, the cashier is here"; "Please come here and pay the bill"; "Have you forgotten to bring the cashier receipt?"
3) Don't talk too much about monitoring when stopping.
4) When stopping, pay attention to whether there are plainclothes personnel following behind, and do not stop when there are plainclothes personnel.
1) Code of Conduct for Loss Prevention Officers at the Front Desk.
1. The loss prevention officer who escorts the cash is aware of precautions.
2. Cooperate with the supervisor of the front district when withdrawing money, and do not leave the cash cart and touch the cash with your hands.
3 When the cash cart is moving, protect the handle with your hand and push the cash cart.
4 Conduct an inspection before each cash withdrawal in the cash cart.
5. The loss prevention officer keeps the cash car channel unobstructed at any time, and the car is not damaged.
6 The former District Supervisor must be present at the time of withdrawal and be able to see the whole process.
7. Keep in touch with the cash office at all times, and when you hear the call as soon as possible, do important inspections and eliminate hidden dangers during non-business hours.
8. Do not leave the front desk area at will, if necessary, with the consent of the supervisor on duty.
2) Precautions.
1. Pay attention to the entry and exit of employees in the authorized area (cash office, claim office, receiving office, office area), and in addition to the cash office, the loss prevention personnel of the corresponding post can enter the corresponding area.
2. The route taken by the escort money strictly abides by the company's regulations.
3 Do not make small talk with cashiers during working hours.
4 Pay attention to language skills when investigating employees' honesty issues.
5. Let customers and employees see your presence and play a deterrent role.
6. Supervise whether the greeter does not check the receipts for relatives and friends.
7 Pay attention to whether the front desk supervisor and the two cashiers are giving change at the same time.
8. Observe the various hidden dangers in the area.
The duty of loss prevention is to be optimistic about the supermarket. Daily safety, commodity loss, fire management, gift management, etc.
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