The customer said that the food was cold, how about being a food delivery person

If the customer orders a hot dish and sends it to him and says it is colder, then you first look at whether you are late and overtime, if there is no overtime, the responsibility is not the reason why you are the merchant, or the weather, you can explain it a little.

First of all, I'm sorry, I'm sorry, maybe it's a bit of a long way. I'll take this issue back to our boss to make sure it doesn't happen again the next time I send it to you. After going back and discuss with the boss, or add a thermal bag when delivering food, if there is a long-term takeaway delivery, this thermal bag can not be saved, takeaway brother delivery is a matter that must deal with customers every day, the two will have contradictions and even all kinds of abuse, threats and violence for various reasons, this society is a harmonious society, in fact, everyone as long as they take a step back, the contradiction is very easy to solve.

I have delivered food for several years, and I have also delivered tens of thousands of orders, and I have met a lot of customers of all kinds, and I have been scolded by customers for overtime delivery, but I rarely have conflicts with them overall, and I have never bowed my head to any customer.

The dishes are cold dishes. This is the specialty of the dish.

Hello, everyone's taste is different, please let me know your needs in advance so that your requirements can be met.

Thank you for your supervision and suggestions, our work is not meticulous enough, so that you do not achieve satisfaction, we will immediately correct and check, sincerely welcome you to visit and taste the next time, your satisfaction is our goal.

If the customer service has bad reviews and suggestions, you can click Reply on the interface to deal with them.

Thank you for your valuable comments, we will definitely work harder to innovate and improve, and hope to be able to meet your appetite when the time comes.

Meituan takeaway customers said that there was something in the dishes and told us to pay attention to it. It should be said that the customer ate the sand. Let's talk about it in the future. Quality assurance.

You can reply like this, dear customer, I'm really sorry, this is our mistake, we will pay attention to it next time.

As soon as we have received it, we will carefully check the quality of the dishes, strengthen the supervision and training of the merchants, and let customers eat better food.

Thank you for the reminder, we will strictly control every process in the future.

Of course, we are very sorry for the bad dining experience, but we will definitely pay more attention to it in the future. Thanks for the reminder.

You said that it may be that the employee is not paying attention, apologize, and it will definitely change.

You can reply like this:

Hello, whether we eat in the store or take out, the amount is the same, and they are all made according to the standard. It may be the illusion that the shape of the take-out lunch box is different from the tableware in the store. Thank you for your valuable comments, we will definitely pay more attention to these issues, so that you are satisfied, welcome to visit us next time.

1. First of all, explain to the customer that the amount of takeaway is not less, and it is the same as eating in the store, 2. Thank the customer for his opinion, so that the guest feels that you respect him, 3. Sincerely invite the customer to come next time, strive to do better next time, and never lose this customer.

If you like my food, welcome to come again next time, give a discount.

First admit the mistake, say that it is indeed **negligence, and apologize. Then find a way to reconcile. Don't let the small be the big one.

I think the reason why food delivery is a very high-risk profession is that there are many food delivery guys in this industry who have had car accidents because of food delivery.

In the eyes of the takeaway brother, time is money, if he is a minute late, he may face the risk of being complained, and if he complains about an order, he may have to work in vain all day. Therefore, there will be a lot of red light running or rushing for the road. In such a situation, it increases the risk of the takeaway brother.

The strength of China's food delivery market has led to more than 400 million food delivery brothers delivering goods every day. In order to become an outlaw for an order of 7 yuan, there are three aspects worth reflecting on in the takeaway brother. Disparities in rewards and punishments and flawed "smart algorithms".

The takeaway brother is always in a desperate hurry, because punctuality means making money, overtime means fines, first of all, there is a problem in the reward and punishment mechanism. "Sending a single takeaway earns 7 yuan, and you can deliver 40 orders a day, plus a guaranteed salary of 3,000 yuan, you can earn more than 10,000 yuan a month. "If you complain about a single order, you will deduct 200, which is equivalent to half a day for nothing.

In fact, there is no need for the delivery guy to do this. If he really has no way to communicate well with customers when he arrives late, he can't be so easily complained. Most of the customers are reasonable.

It is wrong to violate traffic rules. If he is not careful, he will lose his life. It's really not worth the loss.

Therefore, the takeaway brother hopes that you can live.

Everyone knows that food delivery is a high-paying job. Of course hisHigh income comes with high risk。After all, everyone knows that the company now works.

Basically, it's all distributed according to work, that is. The more you work, the more you will be paid and rewarded.

So why do I say food delivery is a high-risk job? First of all, there are a lot of delivery people, all becauseHurry and don't follow the traffic rules.

Just around me, every day next to the school, I will see many delivery people's electric cars, motorcycles. eachEvery time I walk on the sidewalk, I will be startled by the sound of the delivery person's horn.

In order to be in a hurry, they really worked too hardIt's totally retrograde. This kind of non-compliance with traffic laws can easily lead to traffic accidents。And we often see the phenomenon of private cars colliding with takeaway guys on the road, and takeaways scattering all over the place.

The third is that takeaway is oneVery tiredwork. Although the monthly income is more than 10,000 yuan, it is a normal phenomenon for many delivery workers, but theirThe workload is often beyond the reach of the average personTarget.

Everyone generally orders takeout late at night, and the late-night takeout delivery fee is very expensive. Many takeaway guys will choose to make more moneyLate-night orders, I don't eat well every day, I can't sleep well, and my body will definitely become sick in the long run.

From this point of view, the takeaway brother is still very hard. So the next time we order takeout, justDon't be stingy with your infinite praise, it is also a recognition and support for the hard work of the takeaway brother.

The reason why it is said that food delivery is a high-risk profession is because the biggest danger in the process of food delivery comes from traffic safety, followed by malicious bad reviews from customers, etc.!

It is not easy to deliver takeaways, shuttling through the bustling streets all day long, with a certain degree of danger, regardless of the wind and rain, there are unsafe hidden dangers at all times, so it is said that food delivery is a high-risk profession.

This is because the income of the takeaway delivery staff is based on the amount of food delivered, and the takeaway company has very strict requirements for its own delivery staff, and they must be punctual and will deduct money once they are complained about when they are outdated, so the delivery staff often drives fast regardless of traffic rules, and there are often safety problems, so it is a very dangerous profession.

The main risk factor is constantly driving on the road with people and traffic. And the professional requirement of the takeaway delivery worker itself is to deliver quickly, deliver more and earn more, which is even more dangerous. The second is that we will contact all kinds of customers every day, and it is inevitable that there will be some customers with bad quality.

Takeaway delivery is a high-risk occupation, it is determined by the nature of the profession of takeaway delivery, this job is about food delivery, there are regulations on the delivery time, and the food delivery can only be completed within the specified time, otherwise Liu will be fined, the income of this job is determined according to the number of food deliveries of the personnel, so if the takeaway delivery personnel want to make more money and pay less fines, they need to take more takeaway orders and race against time to deliver food, which causes the takeaway delivery staff to ignore the traffic rules and shuttle through the streets of the city at will. This can easily lead to traffic accidents.

This is because the takeaway delivery staff, their income, is based on the number of food delivery, the number of points, sister, the company's requirements for their own delivery staff are more demanding, to be punctual and once complained, the money will be deducted, so the delivery staff often ignore the traffic rules, to drive fast, there will be safety problems, so the delivery worker is a high-risk profession.

Each delivery person must deliver the meal safely, punctually and error-free within the specified time, otherwise, overtime or other mistakes will lead to complaints or bad reviews from the orderer, which will directly affect the income of the delivery person, and the peak time of the general ordering is the meal time of three meals a day, and most of the means of transportation of the delivery person are motorcycles, in order to complete the work with quality. Sometimes the delivery person will drive fast or drive against time, and accidents will inevitably occur, especially in rain, snow and windy weather, which is more dangerous to the delivery person, they are almost always on the road, and some roads with high traffic traffic add to the danger, so this is a high-risk occupation.

First of all, the salary of takeaway delivery staff should be determined according to the odd number of delivery, the more takeaway delivered, the more money earned, so some takeaway delivery workers may ride fast and have certain traffic risks.

In addition, if the delivery is late or sprinkled, it will receive some bad reviews, which will also affect the work of the delivery person. The delivery person is in a hurry, and if the user orders takeout, you need to deliver it at a certain time. However, sometimes there are a lot of cars on the road, so cycling is very dangerous and fast.

Takeaway has become one of the most advanced occupations, and the takeaway brother is delivering food with his life, and the reason behind this is not enough safety awareness, a large part of it is work pressure!

The main thing is that there is still a lot of pressure, the competition is fierce, you think about it, the actual time to deliver takeaway every day is only noon, after noon, it is rarely received, at this point in time, more than 10,000 takeaways will grab you, and then, it is just that the people in the office just go down the stairs and you have to go up the stairs, collide with each other, surprise each other, but what, they have no restrictions, have done a takeaway far, you must deliver it within half an hour, if you can't deliver it within half an hour, They will also complain about you, deduct your wages and so on, etc., especially troublesome.

This is the second point, in order to be afraid of deducting wages, you have to run red lights and traffic police and other vehicles are prohibited every day, and there is a high probability of collisions above, which are very dangerous.

The third point may not be ignored by many people, noon is also a meal, but everyone else is eating, as a food delivery, you don't have time to eat, on September 9, your stomach disease will also develop.

Food delivery is an industry that has just emerged in recent years! The food delivery industry solves the employment problem of a large part of the population. This is a very good public welfare industry for the society.

I have a friend who told me some time ago that I don't go out for a month now, and I can still live a good life! Of course, the premise is that I have money. Listening to his words, I was deeply touched that the takeaway industry can really make people live a wonderful life without going out for a month!

But is takeaway necessarily good? I beg to agree with such a thing! I think the rise of the food delivery industry has widened the distance between people.

There are also many people who are deeply attracted by the salary of the employees of the takeaway delivery staff! I have always heard that takeaway is a high-income group, and a little hard work every month can achieve a monthly income of 10,000 yuan, and some can even achieve an income of tens of thousands. But high income often comes with high risk.

Food delivery has become one of the high-risk occupations. What makes it the way it is? Real-life case sharing:

The incident occurred in Chengdu at a merchant called Lao Shrimp Gong Roast Sauce Shrimp; Due to the brisk business of the merchant, the merchant failed to deliver the food in time, resulting in a minor car accident in the middle of the delivery staff in order to hurry. The delivery person takes the order at 11:09 and arrives at the store at 11:09

At 13 o'clock, there are 14 food delivery people waiting to pick up the food in the store, and the restaurant is full! The three cooking masters in the back kitchen are even more busy. By the time this delivery person picked up the food, it was already 11:00

32 minutes, there are still 12 minutes to run the kilometer and deliver the food to the buyer, and have to race against time to hurry, which also greatly reduces the safety of the delivery person on the road.

Simple analysis. First of all, the food delivery industry pursues time, which is more stringent than the army's time requirements. For example, when a customer places an order, it will be delivered within 35 minutes, and it will take at least 10 minutes for the delivery person to walk to the sales office from receiving the order.

The order time is usually noon or afternoon, and it takes at least 15 to 20 minutes to prepare a meal during peak hours. Then to the delivery location, it will take another ten minutes. If you're in a big city full of tall buildings and get lost, you won't be able to get there in 35 minutes.

If you can't get it, what awaits you is a bad review, and if you have a bad review, you will be deducted from your salary. So many delivery people are in a race against time! So what to run a red light, overtaking behavior is not uncommon!

In addition, the delivery staff does not only take one order at a time! I don't know if you have ever seen a delivery person riding a motorcycle and swiping a mobile phone on the street? I know a delivery guy who took 13 orders in an hour.

The salary of the delivery staff is directly linked to the odd number. The more you deliver, the more money you make. So for the sake of high income, and in order not to be deducted money, it doesn't matter what traffic rules such as overtaking, riding a bicycle and playing with a mobile phone, running a red light, walking on the sidewalk, and speeding.

As long as it arrives on time! As a result, many delivery workers often get into traffic accidents. You are speeding while looking at your phone, and if you are not careful, you will definitely get into a car accident.

A little more understanding. Maybe if you have a minute of understanding and tolerance, the safety hazards of the food delivery guy will be greatly improved.