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I am a manager of the photo studio I have seen a lot of all kinds of the photo studio In fact, the real service is the magic weapon The most difficult thing to do in management is also this point It is difficult to do it among the employees Plus the peak season is too busy to be overwhelmed, the reputation of the photo studio is very important, the service is the most difficult, what customers ha, carefully deal with customer grievances, strengthen staff management supervision and training, the reputation of the good or bad is no longer the manager And at the grassroots level of service personnel, how many percent of the customer base of the store below you are trusting the company This is a common problem in the photo studio It's not a sentence or two to solve, important photo studios should look at the long-term, not look at the immediate interests, seize the customer base, serve customers, and establish a good reputation.
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You might as well make a naked price list, mark the ** price in front of the product, and mark the actual price sent to the customer at the back, so that the customer can see the profit at a glance, and how much will win the customer's heart.
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First of all, I think that photo studios can't just rely on some small gifts to attract customers, this is not long-lasting. I think service is the key to people's recognition, you can consult Shanghai Summit Planning and Marketing Training****, they have a professional team to answer all your photo studio questions in detail. For example:
Store order-taking, secondary sales, show, staff training, and mentality adjustment.
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Summary. Hello dear. The most feared complaints from guests are usually the quality, poor service attitude and charging problems.
Among them, quality is the key factor affecting customer satisfaction, if the shooting technology is insufficient, the post-processing is not good, or the sample is too different from the actual finished product, it is easy to make guests dissatisfied and complain; Service attitude is also very important, if the staff has a poor attitude, poor communication or poor service, it is easy to cause dissatisfaction and complaints from guests; In addition, the charging problem is also one of the common complaints, if the guest feels cheated or the charge is not transparent, it is also easy to cause complaints.
Hello dear. The most feared complaints from guests are usually the best quality spine, poor service attitude and charging problems. Among them, quality is the key factor affecting customer satisfaction, if the shooting technology is insufficient, the post-processing is not good, or the sample and the actual finished product are too different from the cherry blossom spine, all of which are easy to make guests dissatisfied and complain; Service attitude is also very important, if the staff has a poor attitude, poor communication or poor service, it is easy to cause dissatisfaction and complaints from guests; In addition, the charging problem is also one of the common complaints, if the guest feels cheated or the charge is not transparent, it is also easy to cause complaints.
I'm going to complain about the photo studio, it's too ugly to shoot for me.
Say one thing and do another.
Dear, if the ** taken out is ugly, you can ask for a reshoot. If the service attitude is not good, you can make a complaint.
No remakes. People directly let me complain**.
Dear, if the merchant does not give you a retake, you can file a complaint through a legitimate channel.
He also said that the style is different, and I spend money to my satisfaction.
How to complain through the right channels.
Dear, yes. You can file a complaint with the Industrial and Commercial Bureau, or the Consumer Protection Association.
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Summary. Hello dear. Photo studios are most afraid of guest complaints:
Trademark Infringement Complaints. If there is an infringement of trademark rights and interests, it may bring a devastating blow, and the trademark owner shall request the administrative authority for industry and commerce to deal with the time of trademark infringement. Fines can be imposed at the worst and shops may be closed.
Consumer agreement complaints: For consumer complaints to the consumer association, in this case, once the relevant departments notice the problem, they will rectify the store and inquire about a series of problems in the store, not only as simple as a fine, if there are other problems, it will lead to the wedding dress shop being forced to close and involve a big problem, which is really troublesome to the end.
If there is an infringement of trademark rights and interests, it may bring a devastating blow, and the trademark owner shall request the administrative authority for industry and commerce to deal with the trademark infringement time. Fines can be imposed at the worst and shops may be closed. Consumer Agreement Complaints:
For consumer complaints to the Consumer Tandans Association, in this case, once the relevant departments notice the problem, they will rectify the store, inquire about a series of problems in the store, not only as simple as a fine, if there are other problems, it will lead to the wedding dress shop being forced to close by the letter and involve a big problem, which is really troublesome to the end.
If consumers complain many times or have disputes with the photo studio, I believe that the credibility of the entire photography store will decline, which will directly lead to the decline in the volume of Nianqing, which directly affects the sales situation and leads to the income problems faced by the photography store.
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Summary. 1.Consumer complaints for the photo studio in fact, consumers are the biggest interest guarantor, if consumers complain many times or have disputes with the photo studio, I believe that the credibility of the entire photography store will decline, directly leading to the decline of the first volume has been the decline of the transaction volume, directly affecting the sales situation, resulting in the photography store facing income problems.
2.Of course, trademark infringement complaints are important to consumers for stores, and one point is more important, that is, trademark rights, if there is an infringement, it may bring a devastating blow, and the trademark owner and others should request the administrative authority for industry and commerce to deal with the trademark infringement time. Fines can be imposed at the worst and shops may be closed.
3. Consumer agreement complaints: For consumers to complain to the consumer association, in this case, once the relevant departments notice the problem, they will rectify the store and inquire about a series of problems in the store, not only the fine, but if there are other problems, it will lead to the wedding dress shop being forced to close and involve a big problem, which is really troublesome to the end.
1.Consumer complaints for the photo studio in fact, consumers are the biggest interest guarantor, if consumers complain many times or have disputes with the photo studio, I believe that the credibility of the entire photography store will decline, directly leading to the decline of the first volume has been the decline of the transaction volume, directly affecting the sales situation, resulting in the photography store facing income problems. 2.
Of course, trademark infringement complaints are important to consumers for stores, and one point is more important, that is, trademark rights and interests, if there is an infringement, it may bring a devastating blow, and the trademark owner and others should request the administrative authority for industry and commerce to deal with the trademark infringement time. The minor will be fined, and the worst will be closed to slow down the return of the store. 3. Consumer agreement complaints: for consumers to complain to the consumer association, this situation disturbs hunger, once the relevant departments notice the problem, they will rectify the store, inquire about a series of problems in the store, not only the fine is as simple, if there are other problems, it will lead to the wedding dress shop being forced to close and involve a big problem, it is really troublesome to the end.
Service and product quality, integrity.
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