How to unbind the mobile phone card bound to the question mark in the ask if it is lost

19. What should I do if my bound **loss cannot be verified**, and I am in a hurry to enter the game?

Answer: When you can't use the password to enter the game normally due to the loss of the bound ** or other reasons, you can log in to the official"Account Management Center"Use the security data to unbind your account.

20. What should I do if I lose my bound **?

Answer: The security information is the proof of account ownership, please remember to keep it properly and not disclose it to others after filling in the security information.

1) If you still remember the complete password information, please log in to the home page - Account Management - **password protection to self-unbind.

2) If you still remember your real name and ID number in the security information, please log in to the official homepage of the Customer Service Center "Filled in the Secret Protection Process Page"** and fill in the "Unbinding Application Form" truthfully. Please send ** and a copy of your valid ID to the customer service center by fax or email according to the customer service fax or email address provided in **. The relevant staff will carefully verify the copy of your application form and certificate to verify that the information is correct (the real name and certificate number in the security information must be consistent with the applicant's valid certificate), which can help you manually unbind the application.

3) If you have forgotten all your secret information, we are sorry, the staff will not be able to manually unbind the secret for you.

If you don't pay it back, you can't report the loss of your card first, or you won't know how much you owe to make up for half of it, and then you will be forced to cancel!

1. Successfully log in to the Coslight community, enter the management and find "Mobile Phone Authentication", if the player has not yet authenticated the mobile phone, the player will be prompted to authenticate, click Mobile Phone Authentication.

2. Enter the player's three registration information and mobile phone number (Note: If the three information is incorrect, it cannot be authenticated, the three registration information is an important proof of ownership, if the player's information has been forgotten, it is recommended to carry out mobile phone authentication after the role transfer through Qi Bao Zhai, and the consignment role has no significant impact on normal game activities.)

3. After entering the correct mobile phone number that needs to be authenticated, the mobile phone will receive the verification code for authentication, and the authentication can be successful by entering the correct SMS verification code, if the player does not receive the SMS, you can click to resend it to get a new verification code.

Depending on the situation, we can offer you several ways to deal with your problem.

1.Your mobile phone SIM card can be reissued, please go to the corresponding business hall to handle the card replacement business, and then you can choose to continue to use or unbind.

2.If you are unable to reissue a SIM card or are maliciously bound by other players, then please send a fax to report the loss of the password to deal with your problem, in the fax you need to provide the correct three registration information (real name, registered email address, ID number) and the corresponding information to report the loss for you. In addition, the number of successful loss reports for all secret protection within one year cannot exceed 5 times (one year from the date of your first successful loss report), and the processing time for secret protection loss report is: 3 working days (excluding statutory holidays and weekends).

If you are unable to reissue a SIM card or are maliciously bound by other players, please log in:

Make a fill in the e-fax to handle your questions.

The premise of unbinding your phone is that you have bound your mobile phone number before, and now you want to unbind your mobile phone, you can log in to your QQ on the computer and click on your avatar on the QQ interface;

2.Then there will be a "My Information" interface, and then what you are looking for is "Add Accessibility", click on the small signature sign behind your screen name QQ number, which is the accessibility function, and you will directly enter the web version of the "My QQ Center".

3.Enter the "My QQ Center" and find the account interface, and you will see the "Mobile Account Accessibility Function", which is the setting bound to your phone; If you want to unbind your mobile phone number, click Unbind at the back;

4.Click Unbind, and a confirmation interface will pop up, and direct confirmation will unbind the mobile phone number;

5.If you want to bind your hand, in this interface, click "Mobile Phone Auxiliary Account", and then bind it immediately; After that, the interface of entering the mobile phone number will pop up, and the system will automatically send a verification code to your mobile phone number, and it will be bound after confirmation.

6.There is also a binding method, which is to click on the small mobile phone logo below in "My Profile" to bind. Look for a step-by-step setup that requires a step-by-step setup to verify the binding.

If you have the number, you should immediately call ** to the official customer service user to unbind the mobile phone request form.

If the user loses his mobile phone, binds the stolen number or cannot activate the anti-theft lock lock in a certain area normally, etc., and needs to apply for the cancellation of some services of the mobile phone, please fill in all the fields in the following form truthfully, and fax, mail or send it to our customer service center together with a copy of the ID card. After the review is passed (in order to protect the rights and interests of users, the copy of the ID card provided by the user must exactly correspond to the ID number filled in during registration), we will process it for you as soon as possible.

Special attention: 1. The user can apply in the case of loss of mobile phone, binding of the stolen number or failure to activate the anti-theft lock lock in a certain area normally;

2. This application only provides the service of unbinding the mobile phone and the inter-lock, and manually activating the anti-theft lock in a certain area, and does not represent the cancellation of the subscription (e.g., anti-theft lock**, secret protection tips, etc.);

3. Please pay attention to the case of the letters, and remember to add notes at the end of the numbers and letters that are easy to cause ambiguity (such as numbers and letters o, l, q);

4. Please try to write as standard as possible and use large fonts.

Please fill in all the information in ** completely so that we can process it for you as soon as possible.

You need to unbind it.

Game account Note: This application is only for the account to unbind, if your mobile phone number is bound to other accounts, and you cannot provide the account, please contact the wireless business department (customer service**: 021- 51729608).

Real Name Contact** (please specify area code).

Registered identity card number.

Registered email application service Apply for unbinding your mobile phone.

Request a manual activation of an anti-theft lock lock in a certain area (this item is only applicable to Miracle users).

Fax number: (021) 51729885 51729887 51729889

Copy of ID card:

Go to the official website for the next **, fill it out, fax or mail it to 9c together with a copy of your ID card, and it's OK.

No, if you use your mobile phone, you're the only one who uses it.

It doesn't work!! It is recommended that you re-open the number to play!!