What can t you say when chatting with customers?

There are many opportunities in the workplace that we need to pay attention to, so that we can better establish ourselves. For example, the content of our words, it is very important. Especially when communicating with our customers, there are many things that cannot be said.

For example, some important decisions of the company, and even some more critical information. We can't let the customer know, because this is a confidential company, and if we say that the attitude is equivalent to leaking, this is very bad for our company and even for us personally. So we must have a reasonable grasp of this relationship, of course, communication with customers is a normal thing, so what kind of communication is safe and effective?

Let's take a brief look at it together. <>

First of all, you can talk about some life. For us, in order to ensure a more harmonious relationship with customers, we need to have a certain amount of communication with customers, but in order to avoid some unnecessary impacts, we must pay attention to the content of communication. This is the easiest way to get closer to our relationship with our customers, because we tend to be more real when we talk about life, which can naturally help us form a good emotional foundation between our customers.

Second, we can talk about some past cases. Maybe the customer is not interested in talking about life matters, because he comes to us to help them solve their needs. At this time, we can choose some cases related to him to communicate with them.

Through these cases, it is a good way to help them find their way and make choices. <>

This kind of communication is really meaningful, so I hope you can pay attention to it, after all, these things are closely related to us for us, and if we can know how to deal with it, it will naturally help us solve a lot of problems and help us avoid some impacts.

When chatting with customers, some words are more taboo, because after all, customers are different from their own internal employees, some content can be listened to by customers, and some content belongs to internal information and cannot be heard by customers. You can't slander the company at will, which is a bad practice for yourself and the company's image, and some information about other customers should also be kept confidential, so as not to let customers have other ideas. <>

In the process of chatting with customers, they should be cautious in their words and deeds, and must keep confidential the cost price and transaction price of the product, otherwise, some customers may think that they know the cost price, and then deliberately lower the cost, so that they will be in a more passive situation, and will also reduce the company's profits in disguise, which is an unqualified employee and not professional enough. <>

When we work in a company, we should give affirmation to our company, if we always complain about the company, then the customer will still have confidence in the company? Therefore, it is necessary to maintain the image of the company unconsciously, so that from the customer's point of view, it is a trustworthy company. <>

Some people in the process of chatting with customers, in order to show that their customer resources are relatively strong, will be open-mouthed, leak some information of other customers, may feel that they have a good relationship with this customer, will tell her, but the customer may not think so, he thinks that this is the case, the company does not protect the customer's information enough, if their own information to the customer, may also be disclosed to other enterprises, this approach seems to be more naïve, on the surface it seems that they trust the customer, But in reality, the impression on the customer can be very bad.

Don't say that's it, okay, etc., don't ask why, don't be unceremoniously, don't speak too directly, so as not to give people a bad impression.

I don't think that's the case, that's okay, why are you so annoying, you listen to me, you don't understand, these words are not allowed to be said, because this will appear that you are particularly disrespectful to customers, but you will lose business.

Salespeople need to have communication skills, of course, some words are not said by salespeople to death, I share five sentences that can't be said:

Salespeople try not to talk to customers about politics, religion and other topics that involve subjective consciousness, everyone's subjective consciousness will be different, and keep silent until they figure it out. There is a time when the subject of subjectivity is discussed with the customer. You can talk along with the customer's point of view, and you can steer the conversation to the product you are selling.

Try to eliminate clear views, keep your mouth shut, and you will lose too much to say.

If you exaggerate your products and services, even if you cooperate, customers will eventually understand whether what you say is true or false. Any product and service has advantages and disadvantages, how many advantages will have how many disadvantages, salesmen should objectively and clearly help customers analyze the advantages and disadvantages of their products, help customers familiar with products and markets, and make customers convinced. Deception and lies are the natural enemies of sales.

Salesman should understand the customer's psychology, rather than to understand the customer's privacy, talking about privacy is also a common mistake made by many salesmen, after gaining trust, you can stand in the perspective of friends to put forward reasonable opinions and suggestions, but do not gossip.

When the salesperson communicates with the customer, do not question their words in a teacher's tone, otherwise the customer will be dissatisfied and feel that he does not get the minimum respect. If you're worried that the customer won't understand your explanation, you can use a tentative tone to get to know the other person: "Do you have anything you need me to elaborate on?"

Everyone wants to get along with those who have culture and level, and they are not willing to associate with people who are "foul-mouthed". The salesman should not say those ** words, these will reduce personal points and have a negative impact on the arguing Sakura. Experienced salespeople will take the initiative to improve their personal image, after all, customers also like to deal with quality salespeople.

Workplace ode to tenants, workplace affairs. If you want to do better in workplace sales, you still have to visit customers in a down-to-earth manner, care about customers, and there is no complete shortcut to sales. Flying with the phoenix, it must be a handsome bird; Walk with tigers and wolves, and they will be fierce beasts!

Critical discourse

For example, the first thing I say when I meet a customer is, "Wow, the air is terrible!" "This dress doesn't look good, it doesn't suit you at all! "The dim sum here is so unpalatable! ”

While these criticisms aren't aimed at customers, they don't even work if you're just trying to find a topic or make a round. Critical words often have an unpleasant element that makes people sound uncomfortable and even upset.

Questioning discourse

Sometimes, with good intentions, we ask each other over and over again, "Do you understand?" "Got it? "Cover Doukai" got it? Such questioning sentences will make the other person think that you are aggressive.

If you want to make sure that the other person understands what you mean, you might as well organize the things you want to say, divide them according to the meaning, and after saying each point, pause and say, "Is there anything that needs to be elaborated on?" And with a sincere look in the eyes and voice, it will be much easier to accept.

Terminology There is an insurance salesman who can't help but show off that he is an expert in the industry in front of his customers, and a lot of professional terms are stuffed into customers, such as "creditor", "debtor", "no claim discount", "policy excess", ......Make the other person feel that you are selling knowledge and feel that you don't know what to do. If I can't even listen, how can I talk to you about business?

Exaggeration

Don't exaggerate your products or services. Lies can be exposed. And even if a customer is "smitten" by a beautiful lie once, do you think the deceived customer will come back to you again?

Also, if you are a well-known "braggart king" in the industry, everyone knows that although what you say is good, but none of them are accurate, can you still gain a foothold in the industry?

In addition, exaggerated words can sometimes be a "time bomb", and once exposed, the consequences can be unimaginable, and you may even be subject to legal liability and ruin.

Privacy Concerns When dealing with customers, the main thing is to grasp the needs of the other party, not to "check the family history". Some people like to ask about other people's age, marital status, income, etc., which not only does not bring them closer to the customer, but may also cause people to be offended.

Let's talk about these questions until you become close friends.

1. Don't say things that customers don't know 2, don't say things that customers don't want to hear3, don't say industry knowledge that customers don't understand4, don't say questions that customers don't know how5, don't say that customers don't know what your purpose is6, don't say things that customers don't like to hear7, don't say things that customers don't want to hear, this is the most important thing. What customers don't like to hear, is what you can't say! If the customer doesn't like to hear it, you have to remember that this is the most important thing and the most important principle in your communication with the customer!

Why? Because what you say, customers don't like to listen, customers won't communicate with you, customers will ignore you, customers won't want to do business with you! So, your communication with customers will not be fruitful!

Why? Because what you say, customers don't like to hear it, customers won't do business with you. What did you say?

Customers won't listen, what do you say? Customers won't believe it! The customer won't listen, what else do you communicate with him?

Many times, salespeople will upset customers by saying the wrong thing, and then lose orders.

This lesson shares with you, 7 sentences that you should not say when communicating with customers.

1. Our products are the best.

2. Do you understand? Do you understand what I mean?

3. No, you cannot.

4. This matter is not in our hands.

5. I'll give it a try.

6. Are you sure?

7. Our company has regulations.

Here are some tips and tips for chatting with customers:

1.Be prepared: Before you can talk to your customers, you need to have a good understanding of the product or service and understand their needs and concerns. In this way, we can better communicate with customers and provide valuable advice and information.

2.Start with open-ended questions: Lead the client to talk about their needs and concerns by asking open-ended questions, such as "Have you faced any challenges lately?" Or, "What do you expect from our product form?" ”。

3.Listen and respond: Listen carefully to your customers and give appropriate feedback and responses. However, the bank is trying to express its understanding and concern by repeating a customer's point of view or question.

4.Guided conversations: Conversations that lead customers in a specific direction by asking relevant questions, such as asking about the customer's budget, timeline, business goals, etc., in order to better understand their needs and situation.

5.Provide solutions: Provide viable solutions based on the customer's needs and concerns, and explain why they meet their needs and expectations. At the same time, you can also describe some success stories to enhance your credibility and ability.

6.Pay attention to customer feedback: Pay attention to customer feedback and opinions, and make corresponding adjustments and improvements as needed. Make customers feel valued, which strengthens customer loyalty and trust.

In short, chatting with customers requires exercising one's communication skills and emotional intelligence, building good interpersonal relationships, and paying attention to details and expressions in order to better build customer trust and loyalty.

Summary. How to communicate effectively with customers1. Watch the other person speakNo matter how polite and respectful the language you use, if you just talk non-stop and ignore your customer, he will feel very unhappy. So look at the other person when you speak.

If you don't look at the other person talking, it will make the other person upset. If you keep glaring at the other person, the other person will feel oppressed. You have to look at the customer with a soft eye and be sincere about the other person's question.

2. Always smile when others speak to you, or when you speak to others, if you are expressionless, it is easy to cause misunderstanding. When you talk, smile more and you will understand the power of a smile, not only the customer, but also the people around you, and even yourself. But if your smile isn't used properly, or if your smile isn't relevant to the conversation, it can be inexplicable.

When doing sales, I don't know what to say to customers and how to chat with customers.

Hello, very dry, Hui Gao, the scum of the scum, Xing answers your questions. I also understand your feelings. As a salesperson, communication with customers is particularly important. How to communicate with customers requires sincerity, and skill also requires the art of communication.

Sales follow-up methods and techniques include: data collection, pre-visit analysis; Follow up with old customers; Use efficient customer management; Be clear and concise, and be fully prepared; Constantly discovering new customers, etc. Data collection, pre-interview analysis:

After discovering potential customers, don't rush to block the code system, but do "know yourself and know the other", conduct a detailed investigation of customer information, and find out the situation to facilitate the next deployment.

How sales communicate with customers: 1. Opening remarks. There is no one-size-fits-all approach to the opening remarks, and there is no one-size-fits-all rhetoric, which varies from time to time and from place to person.

Second, sincerity and routines, the most important point of communicating with people is sincerity, less routines, more sincerity, although the company has taught you a lot of routines, but also to maintain basic politeness. 3. Find a common discourse topic. Fourth, take the initiative to care for customers.

How to communicate effectively with customers1. Watch the other person speakNo matter how polite and respectful the language you use, if you just talk non-stop and ignore your customer, he will feel very unhappy. So look at the other person when you speak. If you don't look at the other person talking, it will make the other person upset.

If you keep glaring at the other person, the other person will feel oppressed. You have to look at the customer with a soft eye and be sincere about the other person's question. 2. Always smile when others speak to you or when you speak to others, if you are expressionless, it is easy to cause misunderstandings.

When you talk, smile more and you will understand the power of a smile, not only the customer, but also the people around you, and even yourself. But if your smile isn't used properly, or if your smile isn't relevant to the conversation, it can be inexplicable.

In addition, when listening attentively to the other person's conversation, you need to listen attentively to what the other person is saying and understand the message that the other person is trying to say. If a person is judged to speak for a long time, the person who speaks is very tired, and the person who listens is also easily tired, so it is better to fight and change and answer each other moderately when talking.