What would I do if I were a hotel director?

In fact, the most important thing for a hotel must have a "soul", or call it "soul character", "backbone", if you want to be this character, then you must have the perseverance to withstand all the pressure (such as labor distribution, employees do not cooperate; Dealing with employee disputes and accusing each other of being selfish; Guest disputes, you handled them inappropriately, the staff didn't take you seriously, etc.). How do you manage your employees? This is a very headache, no one wants to be managed, but there is an enterprise, then there must be people who manage people and are managed, that as the "soul of the person", we must start from the reality, what do employees care about?

It's possible that you'll say that what they care about is how to make money, and then you're wrong. I don't know what the situation is in other industries, but I believe that the vast majority of low-level employees in the catering industry should be around one or twenty years old, and their heads are often more concerned about how to work happily in this environment. Just give it a shift or give it convenience, etc.). The second reason is self-motivated, there may be times, because customer disputes are not handled well, or the way of handling them is not appropriate, that will also discourage employees, they will think:

If you can't even handle such a thing, what qualifications do you have to be this supervisor? Over time, they won't take you to heart, and what they say is like "the spring breeze goes into the donkey's ears - I don't hear it". At this time, we must improve our level of dealing with all kinds of problems, and at the same time, when we have regular meetings every day, we can appropriately tell our employees what they are saying or what they are difficult about, so that they will also understand you from the heart!

In short, improve your own operation level + deal with everything fairly = normal operation of the restaurant Remember a sentence, things don't have to be done in person, but words must be said! That's it! Or people who can be managers, most of them can give full play to this sentence!

Supervisor, foreman is set up in every hotel, in the modern hotel business activities, all the administrative, reception, service, life and other aspects of the work, must be implemented through the supervisor, foreman level. Their status and competence are:

The status of the foreman in charge.

1. The supervisor and foreman are the most basic level of the hotel, the leader and manager, and the direct commander of the implementation of various tasks and services.

2. The supervisor and foreman are the most direct leaders who deal with the guests, and they are generally manifested in the direct arrangement and implementation of various service work for the guests, and solve all kinds of problems raised by the guests, and are the most reliable people in the minds of the guests.

3. The supervisor and foreman are the leaders of dealing with each other, the role models of the waiters in various departments, and play an exemplary role in various service work.

4. The supervisor and the foreman are the windows of the image of various departments of the hotel, and they are always serving as "hotel representatives" to welcome the guests.

5. The quality of the supervisor and foreman reflects the overall quality and management level of the hotel.

The ability of the foreman in charge.

1. Ability to organize and coordinate.

It is necessary to be able to reasonably coordinate the relationship between various departments of the hotel, and be able to scientifically and reasonably dispatch and arrange the specific work of the post.

2. Ability to analyze and judge.

Be able to carefully analyze the work and things in the hotel, find out the main contradictions and problems, and connect things with their upper and lower left and right, and draw correct judgments.

3. Have the ability to understand and induce.

Supervisors and foremen have magnanimous measures, are empathetic, understand the situation, and can induce, persuade and resolve conflicts in many ways. So that some problems can be smoothly compromised, and satisfactorily resolved.

4. Adaptability.

Supervisors and foremen should be good at understanding the psychological activities and needs of guests, and solve various problems of guests in a flexible manner. Do everything you can to meet the requirements of the guests and make them satisfied.

5. Mining innovation ability.

Dare to think and dare to do. They have new ideas and new methods, dare to carry out scientific experiments, and have advanced thinking and advanced consciousness.

6. Ability to express oneself in language and writing. Be good at dealing with guests, speak with charisma, speak fluently and articulately. Be able to correctly fill in the post as a business report and summarize the work of the study team.

7. Operational ability.

Be proficient in the professional technology and service skills of the position, and be proficient in the work specifications and work and work procedures of the position.

8. Management ability.

It is necessary to understand the business strategy of the hotel, be able to grasp and capture market information, and calculate costs to achieve greater economic benefits with the least consumption.

Summary. First, we must do a good job in personnel, and we must first deal with the relationship between you and everyone.

A qualified manager must be able to do the work of harmony. Observe and understand the psychological dynamics and daily habits of all team members in detail!

Second, be strict with yourself.

I have never seen a person who is not strict with himself, but is respected by the manager, how a person who is not respected by others or who has no authority manages a good team!

Third, think twice.

Please consider the psychological state of all people when speaking, and be sure to learn to speak! This is not to say that you can just speak. We all but those who have congenital deficiencies do. I'm here referring to the art of speaking!

Fourth, humility.

There is no one who does not like people who are modest and studious, but pay attention to your modesty so as not to be too modest!!

Fifth, pay attention to your own learning literacy in all aspects!

Although I don't have any learning qualities, I can manage my own team well, but in today's information frenzy, I don't learn how I can make my team members recognize me, respect me, and how I can establish authority!!

Second, the housekeeping department in the hotel

Here are the general management procedures for the housekeeping department of the hotel

Reply to me. What should a hotel room supervisor do when he is transferred to another store?

I Suiliang will explain some of the configuration problems of hotel personnel clearly: the staffing of the guest rooms is as follows: the number of service judges, room attendants = the total number of room slag + 20 + the total number of rooms + 80 + 1 number of managers, room management personnel = 1 + the number of rooms + 80

You say, I'm listening.

What to do.

Reply.

I think you haven't done it before, you haven't been a supervisor.

The average employee just needs to know what she wants to do and how to do it. That's not all the supervisor has to do. In your department, you are both a counselor and a commander.

There are a few points to sum up.

1. What and how to live for employees in various positions.

2. What you want to do and how to do it.

3. What are the leaders' expectations of you and your small department?

4. How to guide, train and manage employees to do their best work and reduce turnover.

The leadership that employees obey is nothing more than having real skills, being able to understand employees, and being able to deal with the requirements of superiors and employees' demands. Be strict when you should be strict, and be strict when you should care. It's a gradual interaction, and it's impossible to convince employees with a single conversation.

For example, if an employee makes a mistake, you have to fire when you should be fired for different situations, and you must speak for the employee. And your job is to do a good job of management, and you must also be able to lead the department to charge when needed.

It is more appropriate to introduce yourself and change it to a department meeting. Through the initial contact, you can introduce yourself at the meeting, briefly explain the work requirements of the department, the ways and methods of self-management, and the requirements for employees. Even your bottom line.

If you have a little bottom in mind, you can also express your opinion on the specific matter - but this trick should be cautious. In short, it is to give you a general understanding. This will facilitate future work.

Then gradually establish your authority in your work.

I left the previous team for more than half a year, and some time ago I took someone to see the house, and my colleagues actually handed me the master card directly. Although I refused, my heart was so warm before I finished. You can win the position of supervisor with Shiqing's own ability, and I believe that you will definitely do a good job in your future efforts.

As a supervisor, you should at least have your own sedan posture fighting skills! Be able to make your subordinates obey you! Therefore, it is especially important to have the necessary skills to communicate with people, especially when working in a hotel!

It is necessary to learn how to deal with interpersonal relationships and manage people!

In my opinion: it's not that much trouble at all! Keep your own true colors, have your own principles of life, and manage your own things according to your own thoughts!

Absolute obedience to superiors, and support difficult things! For the troublesome point of being managed, adapt to the situation, depending on the nature of the work, whether it is handled kindly or solved with certain attitudes! No one dictates how to be a manager, it depends on how you do it!

As a hotel manager, I first have to think about the safety of consumers, and make sure that all consumers eat with peace of mind and have fun. Second, "First of all, it shows that the service attitude of the hotel waiters is very poor, they are not serving, they are going to be the master" to correct the service attitude of the waiters, and the light ones will be punished, and the heavy ones will be fired. We want all consumers to be happy when they come and happy when they come back.

Third, communicate more with employees, sometimes employees see more clearly than you, because the authorities are confused, and the bystanders are clear.

There are four points:

1. Have all kinds of information related to the industry you are engaged in, and be able to formulate your own advantage plan;

Second, the management team must be able to achieve their respective goals;

Third, the market share of the product is large enough;

Fourth, the cost-to-sales ratio is reasonably controlled.