What should a hotel supervisor do? What does hotel management do?

Supervisor, foreman is set up in every hotel, in the modern hotel business activities, all the administrative, reception, service, life and other aspects of the work, must be implemented through the supervisor, foreman level. Their status and competence are:

The status of the foreman in charge.

1. The supervisor and foreman are the most basic level of the hotel, the leader and manager, and the direct commander of the implementation of various tasks and services.

2. The supervisor and foreman are the most direct leaders who deal with the guests, and they are generally manifested in the direct arrangement and implementation of various service work for the guests, and solve all kinds of problems raised by the guests, and are the most reliable people in the minds of the guests.

3. The supervisor and foreman are the leaders of dealing with each other, the role models of the waiters in various departments, and play an exemplary role in various service work.

4. The supervisor and the foreman are the windows of the image of various departments of the hotel, and they are always serving as "hotel representatives" to welcome the guests.

5. The quality of the supervisor and foreman reflects the overall quality and management level of the hotel.

The ability of the foreman in charge.

1. Ability to organize and coordinate.

It is necessary to be able to reasonably coordinate the relationship between various departments of the hotel, and be able to scientifically and reasonably dispatch and arrange the specific work of the post.

2. Ability to analyze and judge.

Be able to carefully analyze the work and things in the hotel, find out the main contradictions and problems, and connect things with their upper and lower left and right, and draw correct judgments.

3. Have the ability to understand and induce.

Supervisors and foremen have magnanimous measures, are empathetic, understand the situation, and can induce, persuade and resolve conflicts in many ways. So that some problems can be smoothly compromised, and satisfactorily resolved.

4. Adaptability.

Supervisors and foremen should be good at understanding the psychological activities and needs of guests, and solve various problems of guests in a flexible manner. Do everything you can to meet the requirements of the guests and make them satisfied.

5. Mining innovation ability.

Dare to think and dare to do. They have new ideas and new methods, dare to carry out scientific experiments, and have advanced thinking and advanced consciousness.

6. Ability to express oneself in language and writing. Be good at dealing with guests, speak with charisma, speak fluently and articulately. Be able to correctly fill in the post as a business report and summarize the work of the study team.

7. Operational ability.

Be proficient in the professional technology and service skills of the position, and be proficient in the work specifications and work and work procedures of the position.

8. Management ability.

It is necessary to understand the business strategy of the hotel, be able to grasp and capture market information, and calculate costs to achieve greater economic benefits with the least consumption.

It depends on what kind of supervisor you are applying for, and the responsibilities of the head of each department of the hotel are different.

Hospitality Management Scope:

Reception, front office reception staff and room service personnel of various hotels, restaurants and guesthouses;

staff of various tourism companies and tourism management departments;

All kinds of hotels, restaurants, guesthouse floor management, lobby management, consulting, exhibition and other work;

The business departments of various hotels, restaurants and guesthouses are engaged in business negotiation and external liaison services;

The commercial departments of all kinds of hotels, restaurants and guesthouses are engaged in market research, intelligence, information services, etc.

Development prospects: Hospitality management is one of the top ten hot industries in the world, and senior hotel management talents have always been in short supply in the world.

Hospitality management is one of the top 10 hot industries in the world, and senior hotel management talents have been in short supply worldwide. In recent years, in the international talent market, there has been a shortage of hotel management talents. With the success of the 2008 Beijing Olympic Games, the 2010 Shanghai World Expo and an increasing number of international events in China, there is a growing demand for tourism and hospitality professionals in China.

There are 17 international hotel management groups in the world to invest in or manage high-star hotels in Shanghai, the hotel industry is expanding, the demand for talents is also increasing, thousands of international hotel management talents are needed every year, and senior hotel management talents have become a popular high-salary class in the domestic workplace. Most of the domestic hotel employees are high-paid people. Hotel management ranks sixth in China's top 10 million-paying professions.

The hotel and tourism industry will become the backbone of Shanghai's service industry.

Manage your finances! Or management. Kitchen. There is also a daily restocking. And, of course, workers. Salary and so on! or manage all aspects of the property.

The main job of the hotel management is to take full responsibility for the staff of the hotel, including health checks. food safety and quality inspection, etc.

1.Responsible for the operation and management of the hotel project to ensure the achievement of the business objectives of the hotel project;

2.Responsible for formulating hotel business planning, business policy, and responsible for organizing and implementing;

3.Responsible for formulating and organizing the implementation of market development plans, hotel sales strategies and marketing plans, regularly analyzing the operation and management status and market development situation, in-depth research on competitors' constantly changing competitive strategies, and accurately grasping market dynamics;

4.Responsible for regularly analyzing the operating and financial situation, controlling various expense indicators and production service costs;

5.Responsible for the daily operation and management of the hotel project, regularly feedback the work to the superiors, and put forward reasonable suggestions;

6.Complete other tasks assigned by the leader.

2.Experience in hotel management is preferred;

3.Familiar with hotel operation and management business, familiar with the daily operation standards and service specifications of the hotel;

4.Strong planning and organization, judgment and analysis, communication and coordination and comprehensive management skills;

5.Strong learning and research ability;

"The hotel management major is actually a management profession that is very good at management in catering operations, and after graduation, you can go to catering, tourism, business, etc.

The more common hotel management in China is the line function system management, in which any level of leadership, management personnel, and waiters must be clear about their business scope, job responsibilities and the work skills and knowledge they should have.

Hospitality management is a major in college and is a small classification of management.

The hotel management major belongs to the tourism management discipline, which is mainly responsible for the personnel management training of the hotel, the catering management and personnel training of the hotel, the room management and personnel training of the hotel, etc.

Hello dear, it's a pleasure to serve you.

Are you talking about the hospitality management major?

Hotel management is mainly engaged in all kinds of hotels, restaurants, guesthouses door greeting, front office reception staff and room service personnel; staff of various tourism companies and tourism management departments; All kinds of hotels, restaurants, guesthouse floor management, lobby management, consulting, exhibition and other work; 4. The business department of various hotels, restaurants and guesthouses is engaged in business negotiation and external liaison services; The commercial departments of all kinds of hotels, restaurants and guesthouses are engaged in market research, intelligence, information services, etc.

First of all, learn that service is the most basic, followed by marketing, and finally make customers satisfied, which is the fundamental task.

Waiter operation layer In order to provide high-quality service to guests, the hotel must be reflected through the service of waiters.

"Hotel management is mainly responsible for the division of labor, leadership, command and supervision of the personnel of the department. At the same time, it is also responsible for formulating the work plan of the department, reporting the work of the department to the higher level, and determining the business policy and service standards of the department, so as to obtain the greatest economic benefits. ”

Hotel management mainly studies the basic knowledge of economics, management, hotel management, etc., and accepts the management and service skills training of the hotel's front desk, restaurant, guest room, exhibition and other aspects, and carries out the service, management and operation of the hotel. For example: hotel room reservation, front desk reception, room service, hotel restaurant service and operation, hotel development planning and design, hotel investment, operation and management, etc.

1. Introduction to the Hospitality Management Major.

Hotel Management is an undergraduate major in Chinese colleges and universities.

Students majoring in hotel management mainly learn the basic theories and basic knowledge of modern hotel management and management, accept the basic skills training of hotel management positions and the professional quality training of international hotel service and management, have the management concept of modern high-star hotel industry, have professional management theoretical knowledge and the ability to be proficient in service and management, and can be engaged in middle and senior management of management and reception services.

Course system: "Hotel Human Resource Management", "Catering Management", "Hotel Front Desk and Room Management", "Tourism Commodities", "Bar Operation and Management", "Hotel Service Quality Management", "Hotel Public Relations", "Hotel Planning and Design", "Hotel Business Strategy", "Hotel Investment Planning and Design" Some colleges and universities are trained in the following professional directions: tourism, foreign-related, senior housekeeper, human resources, modern marketing, luxury management, finance, investment and financing, air tourism services, Hotel Department Manager, Hotel Operations Management.

Students of this major have a wide range of employment fields, and can be engaged in international business management, exhibition planning and management, hotel financial management, hotel marketing management, hotel room and catering management, hotel personnel and training management in foreign-related tourism enterprises and foreign-funded enterprises, as well as administrative management and economic and trade management departments.

2. Is the employment prospect of the hotel management major good?

Hospitality management is one of the top 10 hot industries in the world, and senior hotel management talents are always in short supply worldwide. In the international talent market, there is a shortage of hotel management talents.

There are 17 international hotel management groups around the world that have invested in or managed star-rated hotels in Shanghai, and the hotel industry is constantly expanding, and the demand for talents is also increasing, and thousands of international hotel management talents are needed every year.

At present, the hotel industry has become the most important economic industry in the world, in just 20 years, China has developed from less than 500 foreign-related hotels to 5,000. At present, 33 brands from 22 international hotel management groups, including InterContinental, Starwood, Marriott, St. Dart, Accor, Hyatt, Hilton, Carlson, Shangri-La, and Best Western, have entered the Beijing hotel industry.

The hospitality industry has long been an overlooked "treasure" in the workplace. Under the rational return of career planning consciousness first, some industries with good development prospects, great potential and high salaries have attracted the attention of parents and students. Among them, the hotel industry is especially considered to be a "treasure" that has not been fully tapped in the workplace.

At present, the vast majority of employees in the tourism and hotel industries are "halfway home", and less than 40% of them have professional knowledge of hotel management. This offers an enticing prospect for hospitality management and professional development.

The main tasks of hotel management include presiding over the basic team building of the hotel, effectively managing the hotel staff and normal work processes, formulating the hotel business plan, formulating and organizing the implementation of the market development plan, regularly analyzing the financial situation, and deciding on the personnel transfer of middle and senior management positions.

1. Preside over the basic team building of the hotel, standardize the internal management, and formulate the plan for the establishment of the hotel's internal management organization and the basic management system;

2. Familiar with the hotel management system, effectively manage the hotel staff and normal work process;

3. Formulate hotel business planning and business policies, and organize and implement them after being determined by the group company or the board of directors;

4. Formulate and organize the implementation of market development plans, regularly analyze the operation and management status and market development situation, conduct in-depth research on competitors' constantly changing competitive strategies, and accurately grasp market dynamics;

5. Regularly analyze the financial situation, control various expense indicators and production service costs;

6. Decide on the personnel transfer of middle and senior management positions, and supervise, guide, reward and punish the work of middle and senior management positions.

Job Requirements for Hotel Management.

1. College degree or above in hotel management, marketing, business management, business administration and other related majors;

2. Have professional skills requirements such as hotel management and etiquette services, standard Mandarin, cheerful and generous, and good image and temperament;

3. Proficient in the principles of hotel reception, room management, cleaning management and other types of work and can operate directly;

4. More than five years of hotel work experience, more than three years of hotel management experience;

5. Familiar with the management policies of relevant departments of the hotel, able to withstand greater work pressure and have strong decision-making and organizational skills, strong communication, coordination and language skills, certain affinity, calm and fair, rigorous and self-discipline, good interpersonal relationships, strong overall planning ability and management ability, proficient in the use of office automation equipment, and strong communication, planning, decision-making and comprehensive judgment ability.

The hotel is built according to international high-star standards, integrating business, conference, accommodation, catering, recreation and entertainment in one tourism and other services, so generally there will be multiple departments in a hotel, and each department will be divided into multiple positions. Each position will have its own clear responsibilities. So.

What are the positions in the hotel.

This? Today Job.

Hospitality sector. General Manager's Office (Administrative Office), Human Resources Department, Finance Department, Engineering Department, Food and Beverage Department, Room Department, Front Office Department, Security Department, Marketing Department, etc. Among them, large departments will also have small department managers, such as the catering department will have Chinese restaurant managers, Western restaurant managers, banquet hall managers, bar managers, lobby bar managers, delivery department managers and so on.

The following positions in each department are: middle class floor waiter, Chinese restaurant waiter, Chinese restaurant manager, Chinese restaurant foreman, Chinese chef, Chinese chef, food hander, food foreman, waiter, waiter.

class, banquet manager, service center night waiter, service center waiter, service center foreman, floor foreman, deli, day shift floor waiter, staff restaurant waiter, western restaurant waiter, western restaurant manager, western restaurant greeter, western restaurant foreman, greeter, food delivery manager, hotel duty manager, hotel front office duty manager, hotel front office deputy manager, hotel front office manager, hotel front desk supervisor, hotel front desk clerk, hotel business center, hotel business center waiter, Hotel Business Center Foreman, Hotel Foreign Sales Manager, Hotel Night Shift Supervisor, Hotel Lobby Manager, Hotel Room Handyman, Hotel Housekeeping Attendant, Hotel Housekeeping Manager, Hotel Tour Guide, etcHotel room department middle shift supervisor, hotel room mouth department deputy manager, hotel room mouth department morning supervisor, hotel room mouth manager, hotel receptionist, hotel travel agency sales representative, hotel cleaning department manager, hotel cleaning department foreman, hotel toilet attendant, hotel telecommunications attendant, hotel ** room foreman, hotel luggage officer.

That's Jobs.

Resumes for everyone to sort out.

All positions in the hotel.

If you have a small partner who is interested in it, you can go to the delivery.

Curriculum vitae. Give it a try.