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Hello! If your account is frozen, you only need to submit the relevant information, and after passing the customer service review, you can do so.
After the unfreezing is completed, the Tenpay account will be used normally. How to appeal Tenpay's unfreezing.
You can log in to the page to submit a question, select "Product Type" and "Problem Type" according to the prompts on the page, fill in the "Problem Title", and click "Submit". Click "Submit" and click "Continue to Ask" below. Fill in the problem details, and upload the **type of information you need to submit in the "Page Screenshot"; After you submit a question, customer service will get back to you within one business day. The following documents need to be submitted: 1. Identification information when registering with Tenpay.
The registered identity document can be the identity document used when registering Tenpay or a screenshot of the complainant's real and valid ID card. The new version of the ID card needs to provide screenshots of the front and back. 2. Proof of account balance funds**.
If the balance in the account is topped up by bank card, please provide:
a. Screenshot of bank recharge order (it is recommended to provide a standard screenshot containing the bank order number);
If the account balance is derived from transactions, please provide proof of delivery or screenshots;
3. The mobile phone number bound to Tenpay.
The most recent mobile phone number bound to Tenpay.
4. Contact**.
Effective contact of the complainant**.
5. Record the time and place of the recent installation certificate.
The time and location (province and city) of the most recent installation of the certificate. If you don't know the specific steps to appeal, you can ask me.
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Unbind the bank card and mobile phone number, and cancel it naturally.
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1. Open QQ on your mobile phone > cancel your account with My QQ.
2. Turn off the button on the right side of WMC.
Extended information: 1. WeChat wallet is a payment function integrated in the WeChat client, which can use WeChat payment, and users can complete the fast payment process through their mobile phones. WeChat Pay is based on the fast payment bound to the bank card, and provides users with safe, fast and efficient payment services.
2. Tenpay is a function in QQ, which is a professional payment platform officially launched by Tencent in September 2005, and its core business is to help both parties to complete payment and collection of transactions on the Internet. We are committed to providing safe, convenient and professional payment services for Internet users and enterprises.
1. Technical support: The WeChat payment background is supported by Tencent's big data, and massive data and cloud computing can timely determine whether there is a risk in the user's payment behavior. Based on big data and cloud computing, the all-round identity protection ensures the security of user transactions to the greatest extent.
2. Customer service: 7*24 hours customer service, plus WeChat customer service, to solve problems for users in a timely manner. At the same time, it has opened an exclusive customer service channel for WeChat Pay to respond to users' questions and make processing judgments at the fastest speed.
3. Business alliance: WeChat payment based on smart phones will be protected by a number of mobile phone security application manufacturers, such as Tencent Mobile Manager, etc., and will form a business alliance for secure payment together with WeChat payment.
Hardware lock, payment password verification, terminal abnormality judgment, real-time monitoring of transaction abnormality, emergency freezing of transactions, etc. This complete set of mechanisms will form a comprehensive security protection for users.
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To cancel Tenpay's quick payment, the specific steps are as follows:
1. First of all, open the official Tenpay official**, enter Tenpay, i.e. QQ, and click to log in, as shown in the figure below.
2. Next, enter the personal interface of Tenpay and select "Quick Payment" on the left, as shown in the figure below.
3. Then, select the "Off" option for the card status as shown in the image below.
4. Next, a prompt box will appear, after the shortcut is closed, some privileges of Tenpay will be cancelled, if not, please click "Continue" to close, as shown in the figure below.
5. Then, fill in the reason for the closure of the quick payment, that is, to close it, if there is no reason, it is recommended to choose another reason, and then fill in the reason, and there may be other operations for selecting the remaining options, as shown in the figure below.
6. Next, enter the payment password and confirm to turn off Quick Pay, as shown in the figure below.
7. Then, at this time, the quick payment is closed successfully, as shown in the figure below.
8. Finally, review the bank card status option, which can only be unbound when the bank is closed, if you still want to open Quick Payment, please click "Open", as shown in the figure below.
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1. Open the official website of Tenpay, enter Tenpay, that is, QQ account and click to log in.
4. A prompt box appears, after closing the shortcut, some Tenpay privileges will be cancelled, if it does not affect it, click "Continue to close".
5. Fill in the reason for closing the quick payment, that is, you want to close, if there is no reason, it is recommended to choose other, and then fill in a reason. Selecting the rest of the options may have other actions.
8. Look back at the option of bank card status, and you can unbind the bank only when it is closed. If you still want to turn on quick payment, click "Open".
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The steps to turn off the Tenpay mobile payment function are as follows: go to "Account - Payment Method" and click "Close" in the mobile payment column to turn off the mobile payment function.
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