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Anonymous users2024-02-121.If the guest is present, it is polite to ask if the guest has taken the towel by mistake, and if the guest agrees, the cost of the towel can be deducted from the guest's deposit.
2.If the guest is not present, the guest can be charged according to the ** of the towel and the reason will be stated on the bill. After the guest returns, if they need a refund, the corresponding fee can be refunded according to the situation.
3.If the towels are lost due to wear or damage, the guest can be charged accordingly and the reason can be stated on the bill.
4.If responsibility cannot be determined, you can report the situation to the leader and wait for instructions from the leader.
The above are several ways to deal with it, and the room attendant can choose the appropriate treatment according to the specific situation and follow the relevant regulations and procedures of the hotel.
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Anonymous users2024-02-11Report to the front desk! A regular star hotel should be a customer service center! Then go to the front desk's!
But not very formal hotels, basically directly to the front desk **! Talk to the staff at the front desk about less towels! Then the front desk will ask the guest: your room has less towels. Did you see it?
There are basically 2 kinds of guests, 1 is what I took away! 2 I haven't seen it at all!
The first one is good to handle.
With the consent of the guest, it will be deducted directly from the room rate.
The second one is more troublesome: there are many possibilities, 1 It is possible that the room attendant did not make up for the room! 40% probability.
Speed to ask the waiter who made the room for the guest to ask if it is complete, you can also ask the foreman of the round)
2 It is possible that the guest really took it away, but the guest does not want to compensate! 40% probability.
The most troublesome thing is that you need to open the box and check. Most hotels don't really do it. Bad debts will be treated for less towels).
3 It may be that the guest has polluted and doesn't want to compensate, so he hides it! 20%
This requires the waiter to be careful when checking the room, but it is possible that the guest will be thrown out directly, and he can't find it).
If it's the latter two, just go straight to the lobby assistant manager to solve it!
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Anonymous users2024-02-10You're stealing one from someone else's room.
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Anonymous users2024-02-09Summary. In this case, when the hotel guest checks out, the room check finds that a towel is missing, and the room number and the details of the missing items should be reported to the front desk immediately, so that when the guest checks out and checks out, the compensation will be made according to the hotel's regulations.
When the guest leaves the room and goes to the front desk to check out, the waiter finds that a towel is missing during the room round, what should I do?
When the hotel guests check out, they find that a jujube core towel is missing, and the room number and the details of the missing items should be reported to the front desk immediately, so that when the guest checks out, he will be compensated according to the hotel's regulations.
In accordance with the hotel-related regulations.
Last time I stayed in a hotel with friends on a business trip, I accidentally broke a glass, and then 20 yuan was deducted when I checked out. There are few things, and I immediately called ** to the front desk, because I was packed by my own clan at the time, and I told them about it, and then I deducted 20 yuan.
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