How about the hotel switchboard operator? What does a hotel operator do?

I myself am the hotel switchboard, we call it the rapid service center, because our switchboard here also doubles as a catering and conference reservation, and part of the room service center. First of all, it is a very workout position: you must memorize how many rooms there are in the hotel, how many room types, how many individual guests and how many networks can be made in the conference room, the location of the private dining room, the characteristics, what are the special dishes, and the route to the hotel.

Then all the extension numbers of the hotel, as well as the mobile phone numbers of some leaders. The amount of learning is very large, so it is a very training position. Cons:

Our switchboard and the front desk are separated, the transfer situation is not visible to the leader, there are many leaders who think that the switchboard is very idle all day long, so there is no opportunity to improve, or there are few opportunities to improve. We work three shifts, with an average of 8 night shifts a month. The night shift is at 23:00

From 00 to 7:00 the next day, the off-shift is also after 7:00, and it is generally a day to go back and sleep.

It's basically not a break. We currently have 7 staffing staff, 5 in the switchboard and 2 in the business center. If you are off work normally, you can just rest for 4 days a month, and you won't be out of work at all on statutory holidays.

In general, the switchboard is unpromising. Generally speaking, those who have been sitting for a year and know what is going on are gone.

There are currently 5 people in our switchboard, one is pregnant and is going home to give birth, 2 are preparing to take the civil service exam, and one is preparing to take the self-exam. The other child is more than a year old, and he doesn't want to change jobs anymore and is content with the status quo.

If you have other choices, don't choose the switchboard, the guests can't see it, and you can't learn much about how to deal with people.

It is better to choose the front desk or concierge, and there are more opportunities for promotion.

Hello, I am also doing a switchboard in the hotel now, mainly because the work will be more idle, except for the **, lock the guest room** and get off the m c There is no other special work.

In fact, any career will be a good learning experience, and it will definitely help you a lot in the future. At least you have learned to behave in the world from receiving countless strangers every day

Do you have to be a front office?

If so, don't choose an operator.

If you want to make money, you can be a concierge, if you want to learn something, you can be a front desk, and the switchboard has no future

Hello, I'm glad to answer for you, I'm the co-teacher Yu Fei, who is good at the workplace, and has been engaged in the workplace industry for 3 years, and I'm happy to serve you. What does a hotel operator do?Communicate effectively with customers through **, WeChat, QQ, etc., understand customer needs, and reach invitations [Job Responsibilities] 1. Collect and communicate with new customer reputation accounts, develop new customers, and establish customer files; 2. Communicate effectively with customers through **, WeChat, QQ, etc., understand customer needs, and reach invitations; 3. Maintain the business of old customers and tap the potential of customers; 4. Communicate regularly with cooperative customers and establish good long-term cooperative relations.

Recruitment conditions -40 years old, articulate, fluent in Mandarin, and contagious voice; 2. Have a high enthusiasm for sales work; 3. Strong learning ability and good communication skills; 4. Tenacious personality, quick thinking, good adaptability and pressure-bearing ability; 【Working hours】Monday to Friday 8:30-12:00 1:00

30-5:30, Saturday 9:00-12:00

00, no work on Saturday and Sunday.