What are the requirements for an operator???

There are too many words and I don't want to write now

The operator can do it, and the salary is good.

Operator, usually refers to the company's call center work, mainly to answer customer calls, solve related business problems, engaged in long-distance traffic, international traffic, number search, wireless paging, information services, user switches and other types of service desks, as well as deal with on-board business inquiries.

Initiative of marketers is often manifested in perseverance and perseverance, that is, trying different methods again and again to complete a certain task, and never giving up in the face of failure and rejection.

Customer service is also one of the essential qualities of a good marketer, which is reflected in providing customers with products and services that meet their needs, and acting as an advisor to customers when making important decisions.

Especially as the latter, in order to establish a long-term and stable cooperative relationship with customers, excellent marketers often have to play the role of trusted consultants.

The quality of searching for information about products, technology developments, potential customers, customer needs, and market competition is also one of the essential qualities of a marketer. Some of the more qualified marketers collect information in a variety of ways, and they focus on getting information through straightforward means such as inquiries, surveys, etc.

The operator is the staff who works in the call center and picks up the **.

The operator is mainly engaged in answering customer calls, solving related business problems, and engaging in various types of call desks such as long-distance traffic, international traffic, number search, wireless paging, information services, and user switches, as well as handling business inquiries on the machine register. The work of the operator is wide and is carried out around the first service, and the service is carried out with the demands of the customers in the first place.

Operators can get high salaries, and they know that it is not normal when they hear it.

The operator is just to pick up the call**, and there won't be a lot of money.

1. Answer in turn according to the customer's call order, accept the user's consultation business, etc., and fill in the record sheet according to the standard;

2. Continue and process the user's business needs, and continue and process the payment business**;

3. When the foreign exchange bureau calls China, it provides language assistance, dialing assistance and other services, and undertakes international incoming call inquiry business;

4. Control business flow and circuit quality;

5. Handle the change of the user's ** number according to the regulations, and accept all kinds of special services of the special line user;

6. Continue to deal with outgoing calls, incoming calls, transfers, sales numbers, return numbers and cancellation businesses; Connecting and handling reconnection, recalling, tandem, paging, and conference services;

7. Accept information service business; Accept user exchange services; We accept in-flight consultations.

Operators usually work in the company's call center, mainly to answer customer calls, solve related business problems, and engage in various types of call desks such as long-distance call, international call, number search, wireless paging, information service, user switch, etc., as well as personnel who deal with on-board business inquiries.

The work engaged in by the operator specifically includes: (1) answering in turn according to the order of calls, accepting users to use telecommunications services, and filling in the record sheet; (2) Connecting and processing the business needs of users; (3) Continuing and processing payment business**; (4) When the foreign exchange bureau calls China, it provides language assistance, dialing assistance and other services, and undertakes international incoming call inquiry business; (5) Control the service flow and circuit quality; (6) Handle and change the user's ** number according to the regulations; (7) Accept all kinds of special services of special line users; (8) Continue to deal with outgoing calls, incoming calls, transfers, cancellations, refunds and cancellation services; (9) Connecting and handling reconnection, recalling, tandem, paging, and conference business; (10) Accept information service business; (11) Accept user exchange services; (12) Reception of in-flight consultations.

I'm also an operator, so it depends on the nature of your company. Like me in the company, a few people take turns to answer**, help the person who comes**provide**, not very tired, or the ear often hurts, may be an occupational disease. Always remember to drink plenty of water.

The operator is mainly to answer the ** of the consulting business, and most of them come to consult the business situation, so they must be too familiar with your work and business.

Operator, Tongdismantling Yusun Chang refers to the company's call center work, mainly to answer customer calls, solve related business problems, engaged in long-distance calls, international calls, number search, wireless paging, information services, user switches and other types of service desks, as well as deal with in-flight business inquiries.

1. Answer in turn according to the customer's call order, accept the user's consultation business, etc., and fill in the record sheet according to the standard;

2) Control the service flow and circuit quality.

3) Handle the change of the user's ** number according to the regulations, and accept all kinds of special services of the special line user.

4) Deal with outgoing calls, incoming calls, transfers, cancellations, refunds and cancellations. Connecting and handling reconnection, recalling, tandem, paging, and conference services;

5) Connecting and processing the user's business needs, and continuing and processing the payment business**.

6) When the foreign exchange bureau calls China, it provides language assistance, dialing assistance and other services, and undertakes international incoming call inquiry business.

7) Accept the information service industry travel chain business; Accept user exchange services; We accept in-flight consultations.

1) Use polite language in reception service, be persistent and take it for granted. As soon as you receive a call, you should say honorifics, such as "Hello! ", please speak", etc.

2) Be humble in tone and sincere in attitude. No matter what attitude the caller has, the operator should always maintain a humble tone and a sincere attitude, and do not collide with the caller and have disputes.

3) The tone should be cordial and tactful. Have the spirit of helping others to solve problems and be willing to help others, and speak in a cordial and tactful tone, so that the caller can feel your care and assistance.

4) The timbre should be soft and pleasant, so that the caller seems to hear the call of relatives at home, and get a sense of "home away".

5) The pronunciation should be accurate and clear. No matter what language or dialect you speak, you must pronounce it accurately and clearly. Only in this way can we ensure that the other party can hear the dismantling of the luggage clearly.

6) The language should be concise and the words should be appropriate. Speak concisely, without instigation, with appropriate words, without misunderstanding, and do not blurt out vulgar language.

7) Be patient with explanations. When the caller has questions and asks for help, the operator has the responsibility to patiently try his best to explain to the other party, and must not ignore it and quietly hang up the **. If the extension you want to answer is busy, you should say "Sorry, the room is busy, please wait a while" or "Sorry, the line is not available, please call again later".

8) The operator is engaged in a confidential work, and the information inside the hotel and the private information of the guests cannot be leaked, which is not only the organizational discipline, but also the minimum requirement of etiquette and politeness. In order to maintain the reputation of the hotel, the operator shall not disclose the information of the hotel and its guests to the outside world, so as to ensure that the guests will not be disturbed or accidents.