-
Anonymous users2024-02-07Second, the operator job description:
1. The purpose of the work: to provide business consultation, accept complaints, provide customers with satisfactory services, and establish a good image of the company's external window.
2. Description of Responsibilities:
1) Comply with the rules and regulations of customer service and business acceptance process to ensure that the connection rate and service quality meet the requirements.
2) Accept and reply to customers' business inquiries and complaints, submit complaints that cannot be handled to relevant departments, and ensure the implementation of customer complaints.
3) Accept business inquiries and complaints from self-operated outlets, franchised merchants, agency points, and county (city) companies, and solve all kinds of problems in a timely and accurate manner.
4) Regularly sort out and classify various business changes, new business, business publicity and other materials to accurately grasp the latest business information.
5) Assist in statistics and analysis of customer consultations and complaints, put forward suggestions for improvement of hot and difficult problems, and provide suggestions for improving service levels.
6) Implement the customer return visit system, investigate customer satisfaction, and timely understand and collect customer information.
3. We are now recruiting a group of 1860 operators to work in the customer service center of Fujian Mobile Communications Co., Ltd.
1. Work location: Fuzhou.
2. Recruitment requirements:
1) Basic requirements: female, technical secondary school or above, age: 18 years old--- 24 years old.
2) Comprehensive requirements: abide by the law and discipline, physical and mental health, good conduct, good image;
Standard Mandarin, sweet voice, good communication skills and expression skills;
Proficient in the operation and application of computer office system;
Work conscientiously and responsibly, have a good sense of service and team spirit;
It can be suitable for high-intensity work and night shift requirements, and has strong learning ability;
Working experience in broadcasting or broadcasting is preferred;
Holders of Putonghua proficiency certificate or other special elderly are preferred.
3. Others: 1) Preferential treatment, specific negotiable.
2) Handle all kinds of social insurance according to national regulations, specifically referring to: basic endowment insurance, medical insurance, and work-related injuries.
Insurance, maternity insurance, unemployment insurance.
3) Other benefits stipulated by the center.
-
Anonymous users2024-02-06Similar to customer disputes, ask how you deal with them.
You have to be patient and expressive.
In addition, you should speak slowly, and your voice should be gentle, so that people feel comfortable is the basic requirement for doing conversations
-
Anonymous users2024-02-05I'll ask if you've had a similar experience before
There is also the standard Mandarin What to do when you encounter difficult customers
How can the computer master it, is typing fast, etc., and so on
-
Anonymous users2024-02-04Summary. The interview is not like a test to make a paper to measure whether a person is qualified for the job, during the interview, your speech and demeanor, etiquette, etc. will be taken into account by the interviewer.
What do you do if you encounter a difficult customer? What are your thoughts on overtime? Are you personally willing to accept overtime? Wait a minute.
And there's more. The interview is not like a test to make a paper to measure whether a person is qualified for the job in this state, and when you dress up for the interview, your speech, behavior, etiquette, etc. will be taken into account by the interviewer.
In the retest, be specific.
The main thing is to pay attention to communication.
The operator interview is mainly to consider the candidate's language ability and communication skills, as well as the enthusiasm for customers, and the enthusiasm for the customer, the answer to the mind is a company's indispensable lack of work, the operator's responsibility is between the company and the company or between the company and the individual, the operator needs to have some good understanding and communication skills.
How it should be. Will work hard Have a good attitude Whether the customer is right or wrong, listen to the other party and explain it clearly.
Are there any others.
It's good to have a relaxed attitude for the interview, kiss <>
Here are a few suggestions for your reference, 1. Bring a few more resumes to the interview, there is nothing more than when you are asked to provide an extra resume and you do not have a more unprepared. Bring a few more resumes, there may be more than one person interviewing you, and anticipating this and being prepared will make you look formal and meticulous. >>>More
Zhejiang University MPA interview (early approval test and regular approval test) is a group interview, the whole interview involves a group Chinese interview, group English oral assessment, professional English ability assessment, political theory written test (closed book), the content of the examination is more and professional, not to mention, according to the meaning of the subject should be to understand what questions to pay attention to in the Chinese interview process. >>>More
In fact, no matter what position you are interviewing for, some precautions are roughly the same, which is equivalent to generic. >>>More
It should be enough to understand the computer
Strictly speaking, the designer you are talking about should be called a redrafter, a position similar to graphic design, which is still far from the requirements of a fashion designer. No matter how good the idea is, it also needs the finished product to support, which is determined by the very strong practicality (wearing effect) of the clothing design, on the other hand, even how the clothing is specified and how to make the finished product, these processes do not know how to improve your creative design, and clothing design is not a computer to draw creative drawings can be mixed. Don't say how much you have to achieve. >>>More