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Anonymous users2024-02-12Every customer is different, and there is no set of methods that can face thousands of customers, so we still look at the essence of the problem. First of all, a customer makes you feel difficult to deal with, if you get rid of the kind of pseudo customers who deliberately find fault, then the bottom reason must be: the customer gives some basic requirements that you can't or can't meet for the time being, maybe it's a compromise in price, maybe it's an upgrade in service, maybe it's a lot of others.
But no matter what kind of customer requirements you are dealing with, you must first figure out whether you are not able to meet them for the time being or if you are not satisfied at all. If you can't meet the customer's needs for the time being, then the customer is testing your bottom line. So even if you are willing to compromise, you have to hand over your bottom line step by step, and at the same time, you must let the customer also invest a certain amount; For example, you can negotiate a certain compromise with the company on the price, but the customer must reduce the payment time or contract time moderately.
This is crucial because compromises that can only be obtained at a certain cost to the customer are truly meaningful to the customer.
There are many kinds of difficult to deal with, if you are quite unreasonable, you can be indifferent, some people the more you are used to him, the more shameless he is, you are not used to him, but he muttered a few words and retreated, for this kind of fake and shoddy customers do not need to be compromised! If you are often consulted because of product or service problems, you need to take out the care and service first. User reviews are the number one way to build a brand!
If it is difficult to deal with the characteristics of the product, you must improve your knowledge points, if you lack professional knowledge, you can only say that I don't know, and give up this transaction. If it is difficult to deal with the situation, it can be moderately compromised in the case of controlling profits, or the comparative analysis method to persuade customers, if it is not possible to give up if it is quite unreasonable, in the case of trying not to produce contradictions, pretend to be unclear about the key points of product knowledge These other reasons give up directly, let him go to other places to see that consumers are difficult to deal with There are only two reasons, one is to see the same product in other places ** There is a certain error. The second is that the mind is unbalanced, and I want to find a way to achieve it through this kind of trouble.
No matter what kind of service industry you will have when you encounter difficult customers, just put a good attitude. It is best to deal with the problem when it arises, don't look for any other main reason, and then summarize the reality that is better than anything else.
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Anonymous users2024-02-11Ask his thoughts clearly, know his requirements in the face of difficult customers, take the work seriously, learn to observe, learn to analyze, observe their expressions, be able to give feedback in a timely manner, and take the trouble to get their satisfaction, you need to solve problems in a timely manner, but also to maintain politeness and smiles, and when communicating face-to-face, you must have a high workplace quality.
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Anonymous users2024-02-10When you please a customer, you have a limit, that is, to judge whether the customer's request is sincere or intentional, there is a limit to the extraordinary. Of course, it's ideal if you can show your customers as much as you can about your kindness, but in fact, to achieve this ideal state, a clear boundary is needed so that creative customer solutions don't get lost.
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Anonymous users2024-02-09In the face of this kind of difficult customers, they are often either more expensive or more greedy, and they can sort out from these two.
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