The logistics company lost the goods I sent while they were in transit

1. First of all, it is very important whether you have signed a transportation agreement with the logistics company.

2. Are you insured? If you apply for insurance, you can directly ask the insurance company for money, and the insurance company will recover from the logistics company in the future.

3. When you transport, did you inform the logistics company of the value of the goods, and did you have any written documents to prove it.

If you do 1 and 3, then congratulations, you can always sue the court and you will definitely be compensated.

If you do 2, you won't lose either.

If 1, 2, 3, are not available, it is recommended that you try to negotiate with the logistics company first, and try to get them to cooperate with the idea of 1 and 3 first.

When appropriate, you can find a professional lawyer to help you advise.

Generally, the compensation is three times the freight.

It may be that you have been deceived The next time an unfamiliar vehicle is shipped, remember to find someone to follow the car Be careful.

1.In reality, if it is a buyer and the logistics loses the goods, you can find the seller, basically the seller will re-issue a new copy of the goods, and the rest is between the seller and the logistics in accordance with the contract between them to deal with the compensation.

2.If the goods are mailed by ourselves, and the logistics lose the goods, we have to find a logistics company, and we will follow.

Claim under the terms of compensation agreed upon at the time of shipment.

3.If there is a dispute with the express delivery company on the compensation terms, compensation can be made in accordance with the provisions of the "Express Market Management Measures (2013 Edition)", and if the goods are lost, the enterprise operating the express delivery business shall compensate according to the law in accordance with the agreement with the user. If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail).

For express mail that has not been purchased with insured value, compensation shall be made in accordance with the Postal Law of the People's Republic of China, the Contract Law of the People's Republic of China and other relevant laws. That is, the loss of uninsured goods shall be compensated according to the actual loss of the goods, that is, the actual value, but the maximum shall not exceed three times of the tariff charged.

Legal basis:1Measures for the Administration of the Express Market (2013).

Article 20 In the process of express delivery service, if the express mail (mail) is delayed, lost, damaged or the internal parts are inconsistent, the enterprise engaged in the express delivery business shall compensate according to law in accordance with the agreement with the user.

If there is no agreement between the enterprise and the user on the compensation matters, the compensation shall be made according to the insured amount for the purchase of the insured express mail (mail). For the express mail (mail) that has not purchased the insured value, compensation shall be made in accordance with the "Postal Law of the People's Republic of China", "Contract Law of the People's Republic of China" and other relevant laws.

2.Postal Law of the People's Republic of China

Article 47 Postal enterprises shall compensate for the loss of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

Claims can be made to the logistics company. You can take the consignment note and related procedures at that time to the relevant personnel and departments to deal with.

Article 311 of the Contract Law stipulates that the carrier shall be liable for damages for the damage or loss of the goods during transportation, but the carrier shall not be liable for damages if it proves that the damage or loss of the goods is caused by force majeure, the natural nature of the goods themselves or reasonable wear and tear, or the fault of the shipper or the consignee.

Logistics cargo loss handling process.

1. There is a difference between general commercial freight companies and postal freight, and the postal law stipulates the maximum compensation standard for postal services, but although some of the general commercial freight companies stipulate the maximum compensation standard in the consignment contract, the main application is that if the shipper has sufficient evidence to prove that the value of the consignment goods is far greater than the maximum compensation standard, the actual loss value can be claimed. According to judicial practice, there is no shortage of cases that have been supported by the courts.

2. If it is a consignment in the process of buying and selling goods, it is necessary to pay attention to the time of risk transfer of goods, the subject of freight, etc.

3. It is recommended that shippers consign valuables or high-priced items, try to insure as much as possible, and choose a reputable and powerful logistics company to consign, and must pay attention to the consignment procedures and keep the corresponding certificates, once the goods are lost or damaged, collect and retain relevant evidence in time to avoid losses or reduce risks as much as possible.

Fourth, it is necessary to confirm the fact, time, and value of the loss or damage of the goods.

5. See if there is, the consignment receipt, the details of the goods, if so, look at the agreement of the transportation contract, the consignment receipt, etc., and if there is an agreement, the compensation will be based on the agreement; If not, the shipper needs to provide additional evidence to prove the fact of consignment and the value of the goods, and pay attention to whether there is a consignment contract, a maximum compensation agreement and whether it is signed and approved in or on the back of the consignment note.

Sixth, to see whether it is underwritten by the insurance company, and if so, go to the insurance claim. FYI.

Summary. 2. If it is not resolved in time within the tolerance period, you can directly complain to the complaint window of the industrial and commercial bureau where the logistics is located! Don't always think that the government units must be unreliable, and the result of many attempts is that the complaints of the Industrial and Commercial Bureau are really reliable!

While explaining your situation to the other party realistically, you must emphasize that you are "a personal delivery behavior, not a company behavior"! If it is said that the company delivers the goods, then it can only go to the court, and the industrial and commercial bureau does not have the right to execute, but it has the right to supervise. Generally, we will get a reply from the Industrial and Commercial Bureau** within one week, informing you of the result of the first mediation.

What time to solve.

Payment has been made. Hello dear, logistics is under the management of the Transportation Administration. So complain to the Transport and Transportation Authority.

1. First of all, confirm that the documents at the time of delivery are in good condition, which is the only evidence that can successfully settle the claim. **Notify the customer service to request a claim, and wait for the customer service record to be reported and processed as soon as one week. During the waiting period, try to call the customer service as much as possible to ask for a solution as soon as possible.

2. If it is not resolved in time within the tolerance period, you can directly complain to the complaint window of the industrial and commercial bureau where the logistics is located! Don't always think that the government units must be unreliable, and the result of many attempts is that the complaints of the Industrial and Commercial Bureau are really reliable! At the same time, he must emphasize that he is "a personal delivery behavior, not a company behavior", and he must be in a similar tone!

If it is said that the company delivers the goods, then it can only go to the court, and the industrial and commercial bureau does not have the right to execute, but it has the right to supervise. Generally, you will get a reply from the Industrial and Commercial Bureau within a week**, informing you of the results of the first transfer.

The customer service said that it can't be solved, what should I do?

Dear, do you mean the customer service of the logistics company?

Yes. The goods sent on June 22 have not been received today.

How not. First of all, if you are sure that the goods have already been shipped? And then if there is no silver trace of the epidemic to talk about the state's feelings, the general logistics will arrive in about 3-5.

After you have confirmed the above, have you checked the manifest number? If it is determined that the logistics company has lost our goods, you can file a complaint with the local logistics bureau for industry and commerce.

The second thing is the fact that many logistics companies' branches are not registered for industry and commerce, that is, they are operating without a license, so as to reduce costs. Therefore, the direct authority that can legally manage them is the industrial and commercial bureau. Generally, the workers quietly watch the business bureau after several mediation failures will call the logistics company's legal person, so regardless of whether the industrial and commercial bureau has the authority to deal with it, they know that they can be cautious to file a complaint for you to the headquarters of the lost goods flow point, and have the right to notify the logistics company to deal with it in a timely manner.

If you encounter a situation where you lose the goods in the logistics transit, you must first contact the logistics company in time to understand the specific situation. If it is the responsibility of the logistics company that causes the loss of goods, you can ask the logistics company for compensation. The specific compensation standards and procedures can be implemented according to the regulations of the logistics company.

If the logistics company does not admit responsibility, you can take legal steps to protect your rights and interests. In daily life, we should also pay attention to protecting our goods, such as choosing a reputable logistics company, packing the goods, choosing insurance and other measures to reduce the risk of losing the goods. The most important thing is to communicate and solve problems in a timely manner to avoid unnecessary disputes and losses.