The Samsung Galaxy S6 Edge always reboots or shuts down directly with a black screen when used, and

Samsung S6edge+ mobile phone frequently auto-restart, the machine can not be used normally, it may be a problem with the phone system or hardware, it is recommended that you send the machine to a Samsung service center for inspection.

If the phone can be used normally after restarting automatically, we recommend that you try the following methods:

1.Check whether the auto-restart function is set: Settings-Reset-Auto-Restart, after which the phone will automatically restart the device at the set time.

2.Update phone system version attempt: Settings - About phone (about device) - Manual update Automatic update (software update System update) - Update (please back up the data in your device before upgrading).

4.If the phone battery is removable, it is recommended that you replace it with another original battery to rule out whether it is a battery problem.

If the problem persists after the above operations, please bring the purchase invoice, warranty card and machine to the Samsung service center for the help of the engineer.

We recommend that you perform the following steps:

1.Whether the automatic power-on and shutdown function is set;

2.Back up your phone's important data and reset your phone;

The above methods are invalid, please bring the three-pack voucher and mobile phone to the Samsung service center for testing. Samsung Service Center Address Information Customer Service**, you can inquire through the following methods: Please log in to the service center page of Samsung's official website - select the product you want to inquire about and the province or city where you are located to search.

Hello !

As per your description, the problem with your Samsung Galaxy S6 Edge, it is recommended to try it as follows:

When the device is fully charged, after backing up data, press and hold the [Power Button] and [Volume +] buttons for 10 seconds with the device off (off).

After entering recovery mode, move the cursor with [Volume+], Volume-] (see figure below).

Operate 2-wipes again

Select Wipe Data Factory Reset > yes, home] to confirm.

Select wipe cache partition > yes , home] to confirm.

Select reboot system now > yes , home] to confirm.

After doing so, restart and you're done.

If the problem persists after 2-wipes, it is recommended to press and hold the [Power Button] and [Volume-] buttons for 10 seconds to enter Downloading Mode

Connect to your PC and flash the official ROM with the attached file Odin to repair the system.

Hope this helps you!!

You can force the power to shut down, press and hold the power button and the volume key key. Then do the flashing.

1.Let the phone enter the flash mode first, there are two ways to enter the flash mode, one is to enter the system in the state of boot to complete! But we forgot our phone password lock!

So this method doesn't work, that's the second method! That is, in the state of power off, press and hold the "power button" + "volume +" button at the same time for about 3 seconds, and you can let go to enter the recovery flash mode interface.

2.When entering the flash mode interface, select Chinese Simplified mode (use the volume button to select up and down, use the power button to confirm, there is a prompt at the bottom of the interface).

3.Enter the Chinese mode and press the volume down button to move to the second item "Clear Data", and press the power button to confirm. Enter the Clear Data interface.

4.In the Clear Data interface, press the volume down button to move to the "Clear User Data" option, and press the power button to confirm. A prompt will come out saying that you are sure to clear the user data, and this operation cannot be restored to the cloud.

Select Confirm. In a few seconds or so, the user data will be cleared. At this time, we will return to the main menu interface and we can restart the phone.

We recommend that you do the following:

1.If it can't be turned off, it is recommended to press and hold the power button for 8-10 seconds to restart the machine to try, shut down, restart the machine to try, if it still can't be turned off, you need to send your phone to the service center for processing, if it can be turned off, you can continue to operate the following steps.

2.If an external SD card is inserted into the body, take it out for testing. Rule out 3Test the third-party software that was operated before the crash to rule out the third-party software that is incompatible with the phone and cause the crash.

4.Back up your phone's important data and restore it to factory settings.

If the fault persists, it is recommended to bring the machine, purchase invoice, and warranty card to the nearest Samsung service center for testing and repair.

According to your description: There are many reasons for the black screen, system problems, software conflicts. If the screen is damaged, it will be illuminated as a black screen.

We recommend that you try the following:

One. If it's a black screen all the time:

Press the power button and the down volume button at the same time for more than 7 seconds to restart the attempt. If the fault persists, it is recommended to send the phone to the nearest Samsung service center for testing.

Two. If it is sometimes a black screen:

1.It is recommended to uninstall the third-party plug-in program that operated before the black screen.

2.Back up your phone's data (book, SMS, multiple files, etc.) and restore factory settings.

If the problem persists, please take the machine to a Samsung service center where an engineer will inspect the machine and deal with it.

The main factors that Samsung mobile phones cannot turn on are that the battery, mobile phone software, and hardware will cause failure to turn on. We recommend that you do the following:

1. Replace a mobile phone battery of the same model for testing or send the battery to the nearest service center for testing (applicable to models with non-built-in batteries).

2. Charge with a wire charger for a period of time and try to turn it on.

3. Take out the SIM card and SD card at the same time, and then press the power button for more than 10 seconds to test whether it can be turned on.

If it still can't be turned on, there may be a problem with the system program or hardware, it is recommended to send the phone to the nearest Samsung service center for testing.

If your Samsung phone has a boot screen but can't boot on the standby screen normally, you can do the following:

1.Take out the SIM card and SD card at the same time and try to power on again.

2.When you see the "Samsung logo icon" when you reboot, press and hold the [Menu Key] (left touch sensitive button) or press and hold the [Volume Down Button] until the word "Safe Mode" appears in the lower left corner of the screen, then let go, back up data (e.g.: contacts, text messages, **, etc.), and restore factory settings.

3.If you can't enter the safe mode or the problem persists after operation, it is recommended to bring the three-pack certificate of the mobile phone and send the mobile phone to the nearest Samsung service center for testing and repair.

Press the power button and the down volume button at the same time for more than 7 seconds to restart the attempt.

1. Computer poisoning or malware may also cause computer abnormalities, solution: upgrade anti-virus software, anti-virus, it really doesn't work, reinstall or restore the system.

2. Unreasonable configuration, uncoordinated, and incorrect BIOS settings will also cause computer abnormalities, so it is necessary to find more professional personnel to solve the problem when installing or upgrading hardware.

3. The high temperature of the computer will also cause the computer to be abnormal, it is recommended to use Master Lu software to measure the temperature of the hardware and then solve it.

4. Due to the voltage instability point, the power supply is not enough, and it will often cause computer abnormalities.

5. Caused by running large software and large programs, such as playing big games, using large software, etc., it should be caused by poor computer hardware configuration. The only solution is to upgrade the computer configuration and optimize the computer system.

6. The old computer is easy to cause computer abnormalities due to too much dust in the chassis, which causes short circuits. Clean the inside of the chassis frequently.

7. Due to the long use of the old computer, the capacitance of the motherboard circuit is aging, which will also cause abnormal problems in the computer. Only sent for repair or replacement.

8. The old computer hard disk will also fail after a long time, causing the computer to crash and restart, which requires the hard disk to test the hard disk with hard disk testing software, and repartition the installation system to repair the hard disk logical bad sectors, which can not be repaired, and only the hard disk can be replaced.