Property management is often criticized, and it is nothing more than the following

Is the property a service or a management?

This problem, since the property industry entered China, has been the biggest contradiction between property and owners. Gesture do.

The owner spends money to invite them in, it is to do services, not to manage us, this cannot be done, that is not allowed to be done, and even some even use this for personal gain, filling his own pocket, this is too ugly.

Property management companies do not maintain the public areas of the park according to the content of the property service contract, do not let the owners perceive the service of the property on a daily basis, do not visit the owners, and some even cannot confirm whether they are the owners or not.

The property must be a service, according to the property contract, but the sun room, illegal construction, is also not allowed, the property to block, but also for the sake of the unity of the façade of the entire community.

As a service enterprise, the property must comply with the administrative requirements and oral orders of the units at all levels and departments, and the most contact with the urban management, greening office, community and other departments will be in accordance with the requirements of the government decree to show the management opinions of the community and the actions required by the property, so the property will also have a management action called management, which is actually the implementation of the management action.

In many cases, what the property industry does, such as dealing with illegal construction, will be due to the blurring of legal boundaries and the ambiguity of some government decrees, resulting in the existence of property owners. For example, the handling of illegal construction must be punished by the urban management department, but for the implementation of the property, it is required to be implemented according to the action of "discovery, dissuasion, making a search and envy, and reporting". But among them, in the action of stopping, if there is a conflict, do I carry it to the end, or can I not stop it and let it go?

If we carry it to the end, our employees will inevitably be harmed, and if they can't stop it, they will be released, and the park will be even more difficult to manage.

Perimeter management makes services harder to understand.

In fact, the property and the owner are the considerations of their respective parties, but they are just two groups that defend their own interests.

It is nothing more than a struggle between the two sides for a sense of boundaries.

In the future, when properties are stratified according to the community, and there are polarized service models, we will still see conflicts between property companies and property owners.

First, the management is not inverted, and there are often cases of loss, theft, damage and damage due to the performance of duties by property service enterprises;

the second is that he is not on duty and cannot find anyone if there is a problem;

Third, the service is not timely, the owner is anxious, and the property owner is delayed;

Fourth, the service efficiency is low, a water pipe repair can not be repaired several times, a small problem, the three brigades accompany the cherry five times can not be solved, which makes people troublesome, and even "kicks the ball", prevarication; Demolition of the bush.

Fifth, the shrinkage of services, the shortage of catties and shortages. There are doormen, as if they were false; There is a clean and clean environment, and garbage is everywhere; There is heating, the heating is not hot; There are patrols, cars being scratched, and so on. Shrink the service, the fee is still charged!

Sixth, short-term behavior, in order to save expenses, do not maintain according to the plan and regulations, do not break or repair, affect the service life of the owner's house and public facilities and equipment;

Seventh, the promise is not fulfilled, what is said does not count, the integrity is poor, and people can't believe it;

Eighth, the service attitude is poor, the etiquette image is poor, the owner is not regarded as a relative, but the owner is regarded as a passerby, the attitude is indifferent, the giant is thousands of miles away, impatient at every turn, and lacks humanity.

In fact, the property steward mistook his identity and thought that the identity of the housekeeper would become the owner of the community. The property and the owner themselves are equal in contractual relationship, the owner pays the property management fee, and the property provides the corresponding services to the owner. In the process of providing services, there will inevitably be some contradictions, how to communicate and how to solve these problems, this is the most important thing, rather than feeling that you are high above and casually labeling the owner.

The owner paid the property fee, and finally became a Diao Min. Diao Min's label is very disparaging. Is it a kind of behavior for the owner to put forward a legitimate demand for the property to provide services?

In this **, you can see a lot of tags "like to make noise", "there are more negative news in the group", "all kinds of dissatisfaction" and so on. Such a label makes it feel very absurd, who is the owner of this community, and whether the identities between each other are wrong. <>

The contradiction between the owner and the property can also be reflected from this **. The property should reflect on why the conflict between the owner and the property is so sharp. Therefore, people who are not satisfied with the property will become Diao Min, with such emotions to be a property steward, how to serve the owners, and how to use the best way to solve the problems for the legitimate needs of the owners.

It will only lead to more acute contradictions between each other, and let each other fall into an antagonistic relationship. <>

This is why there is a growing distrust of property, and the difference between people's ideal property and real property is very large, which is why there are many communities that strongly demand to change properties. Each other should belong to an equal status, only mutual understanding and mutual respect. For the property department, there should be more rules to regulate the behavior of the property and supervise their work, so that the property can return to an orderly development state.

In order to be able to serve the owners of the community more attentively, so as to create a warm community.

It is because the attitude of both of them to solve problems is not particularly sincere, and they tend to intensify the conflict, so the relationship is becoming more and more stiff.

That's because the owner feels that the management order of the property is not in place, and the service system and quality of property management are not in place. And now the attitude of the staff in many properties is particularly poor.

It is a common phenomenon that there is a conflict between the property and the owner, but it is still very surprising to show it so bluntly, indicating the "management culture" within the housekeeper group

Begin to be crooked, develop with developers, and get used to the domineering style of developers! Tough progressResidential complexForcing the owner to sign a contract to hand over the property! Pay first if you don't workStrata feesOtherwise, don't give the room key!

Can't move in! In the residential community, the rules are casually inspected, and the service items are less and the service is charged in full of the property fee! Regulate his property management company, the owner does not pay the property, and he will force the owner to sign the contract.

Jump up and down to sue the owner! In a word, the owner endured! But his property management company has become more expensive, scraping the owner's property to make money, and the destroyed facilities are not repaired! Penal Code.

The owner couldn't bear it anymore and gradually resisted! If you don't pay the property, you will prepare for the statute of limitations defense in advance!!

Property is not meant to be done by ordinary people. The first functional department must be related, and the second must be hard, the owners of every household, what character is there, and it can be solved when encountering unreasonableness. With these 2 standards, it is not easy for ordinary people to mess with them, every community is full of a group of people working where, if you have an urgent matter and he plays with you, you are really not good to mess with him, that is, you are a group of people who are coming, he is not afraid, there are many others, and you are not as hard as him.

Therefore, they are unscrupulous, and they oppress the owners, which is called unscrupulous.

Clogically speaking, the property management company is the aunt found by the owner, and it should give the service items that the owner believes in according to the needs of the owner. For the property to eventually run rampant, this should analyze the actual factors, first talk about the owner's own factors, there may be a lack of attention to the property owner, insufficient grasp of the property responsibilities, the provisions of the property exceeded, the communication and cooperation between the owners' association and the property is not good enough; Speaking of property companies, the purpose is to be sent by the developer, which should be classified as transitional, but the property company has the cognitive ability to do so.

Inadequate. <>

Relying on some rights or natural resources that the developer gave in the early days, etc., they can't look at themselves correctly, let alone look at the owners well, lack of awareness of service projects, and even boast of myself, rampant behavior has become the norm, one of them, the second is that the owners' association has become a puppet by the property acquisition, which will inevitably breed the arrogance of the biological industry, and the third is the owners' committee.

Members do not understand the relevant policies and regulations of property management methods, and do not know how to enforce the law according to law! Naturally, in addition, there are other factors. The most fundamental solution is to solve the problem according to the regulations!

There is an option to complain. For example, the public security bureau or the regulatory department. Because as a property company, there should be a responsibility.

This phenomenon needs to be solved by the local service department, which should check the service quality of the property company and seek the opinion of the owner.