What are the functions of the after sales maintenance management system by scanning the code?

For many enterprises, the after-sales service department needs to come to the door, so the after-sales service management system should have the function of door-to-door service management, and the management personnel can realize the timeliness management based on the service work order, and can see the duration of each work order at a glance, and then evaluate the work efficiency of after-sales service personnel at different stages, and formulate an effective plan to improve efficiency for the problems found. With the service efficiency management function, in order to better understand the after-sales service management field, the after-sales service management system also needs to have the positioning and punching function.

The service without evaluation is not perfect, and the after-sales service management system also needs to have the function of customer evaluation management, so that the management personnel can clearly understand the customer's evaluation of the work of the service personnel after the end of each work order service. Getting feedback can promote the growth of the enterprise, so the after-sales service management system also needs to have the best feedback function, and customers can feedback the system through the system to optimize the suggestions and constructive suggestions for after-sales service.

Generally, there are three main functions, namely scanning code for repair, after-sales maintenance task allocation, and after-sales personnel on-site service management. It is mainly to facilitate the unified management of after-sales product repair information, realize intelligent dispatch, and data management of after-sales service personnel. Of course, different after-sales service management systems, functional interfaces and business processing processes are different.

**One-code pass: household appliances*** after-sales system can record the processing personnel, time cycle (start time, end time) maintenance instructions and other detailed records of the maintenance work of the enterprise according to the repaired products and maintenance services provided.

Household appliances*** after-sales system can customize the processing steps of maintenance documents. Process monitoring can also be used to clearly see the processing status of each repair document. The after-sales system greatly shortens the time for consumers to report for repair, and also improves the efficiency of enterprises.

Mainly include: after-sales data analysis (help precipitate all maintenance data.) Through analysis, we can know the failure situation and ranking of all factory machines of the manufacturer, and even the frequency of common failure points of a certain machinery

Maintenance records (you can see the maintenance records of the equipment in the background, including the live model, failure time, maintenance personnel, maintenance times, etc.).

In addition, there is also basic information management, including after-sales document management, after-sales store management, after-sales personnel management, complaint and suggestion management and other functions.

Through customer repair, intelligent dispatch, work order receipt, return visit evaluation, spare parts product resource management, etc., the micro-after-sales SaaS application of Beiming Digital Technology realizes the closed-loop management of after-sales service from acceptance, dispatch to completion, etc., so as to improve the efficiency of after-sales management, improve customer satisfaction, and reduce after-sales service costs for enterprises.

Product files: including product information, maintenance information, service records, etc., accurately manage the purchase customer, purchase date, expiration date and so on of each product, and organically combine the product with customers, historical services, spare parts, warranty and other service elements.

Product: one thing and one code, each commodity can be generated, for customers to establish long-term contact with enterprises and products, customers quickly obtain product information, and quickly establish communication channels with enterprises.

There are quite a lot of functions that can be achieved by scanning the code after-sales maintenance management system, and the name I use will have the function of scanning the code to make an appointment for repair, the function of keeping maintenance records, the countdown function of the warranty time, the product manual and the seller's **. With the popularization of the world, it can be said that nothing can be solved, there are many functions that can be realized, and the cost of resources has been greatly saved, and it has brought great convenience to everyone.

Do you mean that after-sales problems are fed back by scanning ***? If so, then *** is just a channel for after-sales service feedback. To really solve the customer's after-sales problems, you still have to rely on a professional work order system to solve them.

Because after-sales problems often need to be solved by multiple parties through communication and collaboration. The general process is that the customer submits a service request through ***, WeChat, ** and other channels, and the customer service staff takes the order and assigns the work order to others according to the problem category, for example, the equipment failure problem is sent to the engineer for on-site service, the software defect problem is sent to the R&D personnel, etc.

The professional work order system can support omni-channel access, unify the service requests of each channel into a window platform for acceptance, and support automatic service dispatch, and automatically assign to the corresponding responsible customer service group according to the service catalog. Multi-person cross-departmental, cross-enterprise unified platform communication and interaction, around the common after-sales problems to solve collaboratively, the service process is recorded, traceable, statistical, and synchronized with the computer and mobile terminals, online and offline unified scheduling, forming a complete digital service closed loop.

To put it simply, it is an information system used by home appliance companies to manage after-sales service. The function of intelligent code scanning allows customers to apply for repair by scanning the product and submit an application for repair and after-sales service. Through the after-sales information system, the enterprise can receive the repair application in real time, form an after-sales work order, and then assign the work order and arrange after-sales personnel to provide the corresponding after-sales service.

Household appliances can only scan the code The after-sales management system is simply divided into two parts, one is the background management system controlled by the seller, and the other is the front-end system that the buyer scans the code to display. The code scanned by the buyer is generated by the seller's background management system server, so that the buyer can scan the code for after-sales repair appointments and other uploaded information to reach the seller's background management system. The general process of the after-sales management system is 1, the seller server background input the corresponding product information and then generate***2, the generated *** printing and printing on the product or directly sprayed on the product 3, after the product is sold, the user scans the *** information for after-sales appointment 4, the seller receives the after-sales information uploaded by the user and carries out after-sales processing.

At present, the after-sales system function is also very practical, and the name I use will have the warranty time countdown function, the after-sales maintenance appointment function, the maintenance record keeping function, as well as the product manual and the seller's ** and other information, which is very convenient and practical.