How to check if Zhongtong Express is dropped, and how to deal with the loss of Zhongtong Express?

1. For the logistics of online shopping, if the seller does not tell the buyer the logistics information, the buyer had better ask the seller for the logistics company and the tracking number, and go to the official website of the express company for inquiry;

2. Sometimes, due to the efficiency of the courier company's investment personnel, the investment information cannot be returned to the official website in time, resulting in no express delivery information returned to the online shopping platform.

3. If the sender loses the express delivery bill, resulting in neither himself nor the recipient having a tracking number to check the status of the express delivery, if the sender can find the pick-up, it is best for the sender to go to the pick-up to ask for the waybill number.

4. Of course, some bidders are more dragging and will not pay attention, so this method may not work. In any case, as long as the pick-up person cooperates, this method is feasible, try to try it.

5. If as the recipient, the sender fails to provide the courier number.

However, if the information of the courier company can be provided, the recipient can find a way to find the corresponding delivery personnel of the courier company's express destination, and ask them to help check whether the destination has arrived and notify them after the arrival. This method, as long as the delivery staff cooperates, it will definitely work, so be kind to them, or ask an acquaintance to find them.

6. If you really can't get the express order number and query the express information through the pickup personnel and delivery personnel, then figure out the accurate time and place of the item, the recipient location, the sender and the recipient, and then call the express company's customer service ** and let them help query.

7. This method is not necessarily feasible, it depends on the service system of the express company and the attitude of customer service, and it is necessary to play the strength of stalking and grinding hard, otherwise it is likely to only get a sentence of "waiting for notification" from customer service, and then there will be no follow-up. It is very likely that you need to make a long-distance **, and the customer service of the courier company will waste a lot of ** fees, if it is not urgent and important, it is best not to use this method.

8. There are many people who are familiar with the express delivery personnel, and usually for the sake of convenience, they often ask these acquaintances to send express delivery on behalf of them, and they do not pay attention to the express delivery bill. When mailing ordinary items, the pick-up person will not swallow them, but when mailing valuables, it is often possible that the pick-up person will swallow the sender's goods.

9. When the sender and the recipient find that the situation is not right, and ask the pick-up personnel, the pick-up person often excuses that the item has been sent out and the bill is lost. Because there is no base order, there is no express order number, can not find out the express status of the item, the sender and the picker are often entangled, the picker does not admit the account, the express company out of reputation and interests, and does not cooperate with the sender.

10. For this situation, on the one hand, it is necessary to negotiate with the pick-up person and the express company, and on the other hand, it is necessary to call the police in time to deal with it.

If the product is repackaged, it may be a problem with the merchant or a problem in the logistics process, and it is recommended to refuse in this case. The signed courier note can be marked with the content and reason for rejection. Of course, if it is only partially damaged or incomplete, you can also receive the goods in the case of an objection on the express bill, and then find the merchant to deal with it.

If you can't do it again, you can make a complaint:

1. Complain to the official website of the courier.

2. Complaints.

3. If the express delivery involves a large amount, it can be directly reported to the police.

In accordance with the Postal Law of the People's Republic of China

Article 47 Postal enterprises shall compensate for the losses of mail in accordance with the following provisions:

1) If the insured receipt mail is lost or completely damaged, compensation shall be made according to the insured amount; If part of the damage or the contents are short, the actual loss of the mail shall be compensated according to the proportion of the insured amount to the full value of the mail.

2) If the uninsured mail is lost, damaged or the contents are short, compensation shall be made according to the actual loss, but the maximum amount of compensation shall not exceed three times of the fee charged; **If the letter is lost or damaged, compensation shall be made at three times the fee charged.

Postal enterprises shall indicate the provisions of the preceding paragraph in the notices of their business premises and on the mailing documents provided to users, in a manner sufficient to attract the attention of users.

Postal enterprises due to intentional or gross negligence caused by the loss of mail, or failure to perform the obligations provided for in the preceding paragraph, has no right to invoke the provisions of the first paragraph of this article to limit liability.

Article 71: Where fraudulent receipts, unauthorized opening, concealment, destruction, or illegal inspection of other people's mail or express mail do not constitute a crime, public security administrative sanctions are to be given in accordance with law.

Excerpt from knowing.

If it is after you sign for it, there is no way, after all, it is not clear whether you changed it yourself or the courier, and your express mail will be processed by n people, and I don't know who changed it. Remember to check the outer packaging when receiving the express delivery in the future, there will be traces after being opened, and you can refuse it directly.

Related Notes: On July 19, 2019, the State Post Bureau issued the Administrative Measures for Smart Express Box Delivery Services, which came into force on October 1, 2019. There are a total of 35 articles in the "Administrative Measures", which clarifies that smart express boxes refer to intelligent terminal service facilities that provide express mail collection and delivery services, excluding facilities and equipment for self-service access to non-delivery items.

According to the Administrative Measures, the consent of the recipient shall be obtained for delivery in the express box; Fresh products are not allowed to be delivered in smart express boxes; Failure to indicate information in the smart box will be penalized; No charges shall be charged to the recipient during the storage period.

It's simple, you can claim from the courier!

1: First of all, you need the courier to give you proof that you really didn't receive the piece.

2: Contact the seller, explain the situation clearly, and then the seller will deal with it, you don't need to worry!

First of all, we have to look at our own logistics tracking information, and find out where the latest logistics tracking information of the express is located. If you use third-party software to query, you can check your package information in another way. Enter the official website of ZTO Express for inquiries.

Official information is updated faster.

Once you've decided on the location, write down your tracking number.

1. If you are shopping in a treasure, you can contact the customer service of the store first and ask the customer service to help you query the express information.

2. In addition, you can contact the customer service of Zhongtong by yourself, ask for the ** number of the corresponding outlet on the express update information, and directly call ** to the corresponding outlet to check whether your package is not in this location.

3. Sometimes the scanned parts will be missed when the material flow is large, which may be that the information is not updated in time. At this time, we can go to the official website of Zhongtong Express to find the outlets of our own location and go to the door to find the pieces.

At this point, if none of the above three methods can solve the problem, or it has been determined that the package cannot be recovered. The next step is to take remedial measures to minimize our own losses.

First of all, ask which party is responsible for this matter of a certain treasure's store.

If the seller is liable, then the treatment is generally reissued.

If ZTO is liable, then the seller should have an agreement with ZTO Express, and the loss will be compensated by ZTO, and the final result should be reissued by the seller.

Both of these results should be acceptable to us. As for how the seller communicates with the logistics, this is not something we can manage.

First of all, you need to look at your own logistics tracking information to understand the latest logistics tracking information of express mail. If you use third-party software to query, you can query your own ** information in another way. Enter the official website and make inquiries by ZTO Express.

Second, in addition, you can contact the customer service of Zhongtong by yourself, ask for the ** of the corresponding outlet on the express update information, and directly call the ** of the corresponding outlet to check whether your package is in this location. Third, sometimes when the material flow is large, there will be missing parts, which may be that the information is not updated in time. At this time, we can go to the official website, ZTO Express, find the outlet where we are located, and find a piece by ourselves.

In this case, if none of the above three methods can solve the problem, or it has been determined that the package cannot be recovered. Next, we must take remedial measures to minimize our losses. First of all, ask the store of a certain treasure which party is responsible for this matter.

If the seller is liable, then the way to deal with it is to reissue. If it is the responsibility of ZTO, then the seller should have an agreement with ZTO Express, the loss should be compensated by ZTO, and the final result should also be made up by the seller. Both outcomes should be acceptable to us.

As for how the seller communicates with logistics, this is not something we can control.

It's simple, you can claim from the courier company! 1.First of all, you need the courier to prove to you that you really didn't receive the package2. Contact the seller, explain the situation clearly, and the seller will take care of it, rest assured!

If there is a dispute due to the loss of the express, the sender or recipient can choose to negotiate or mediate, arbitrate, litigation and other ways to protect their rights in accordance with the law

1. Consultation. Negotiation is a method for the parties to the dispute to directly negotiate and reach an agreement to resolve the contract dispute on the basis of voluntary mutual understanding and in accordance with national laws, policies and contract provisions, which is an effective method of resolving disputes. It is conducive to the swift settlement of disputes and the prompt resolution of problems.

2. Mediation. Mediation is a method of resolving contract disputes by a third party and with the participation of both parties to a contract dispute through mediation. The procedure for mediation is that one of the parties to the dispute submits an application for mediation to the relevant department.

and corresponding supporting materials; The relevant departments will review and accept it if it complies with the provisions of the law; The moderator of the mediation will clarify the facts, verify the evidence, distinguish right from wrong, determine the responsibility, and propose a mediation plan by talking with both parties. After mediation, both parties agree to the mediation plan proposed by the mediator, and the presiding mediation department will prepare a mediation agreement.

3. Arbitration. Arbitration is the settlement of civil disputes.

It is an ideal way, which has the characteristics of expert arbitration, freedom, convenience, flexibility, and speed, and the cost is relatively low. The arbitration rules are binding on both parties to the dispute and are final as long as the arbitration complies with the rules. At present, the law regulating arbitration in China is the Arbitration Law of 1995.

There are two situations in which the parties to the dispute may resolve the logistics and transportation dispute by means of arbitration: first, arbitration has been chosen as the means of dispute resolution in the contract concluded; Second, after the dispute has arisen, it is agreed to use arbitration to resolve the dispute.

4. Litigation. After the occurrence of logistics and transportation disputes, if the parties to the contract cannot reach an agreed solution, or the parties have not agreed on the solution of the dispute, it should be resolved through litigation. Jurisdiction shall be given by one or both parties.

The court then files a lawsuit, and then the court renders a judgment. If one or both parties are dissatisfied with the first-instance judgment, they may also appeal or appeal.

The recipient should pay attention to saving in the process of mailing the express, and the chat records with the courier or the courier company should be kept, try to communicate in text form, and take screenshots of the chat records, which can be used as evidence to protect their legitimate rights and interests! In addition, in the whole process of online shopping and receipt, all documents should be kept carefully, which can be used as evidence in the process of rights protection.

Hello, is there an insurance price, and some are counted separately. If not, the maximum compensation shall be RMB 300 per ticket for documents, and RMB 15 per kilogram for parcels, but the maximum compensation per ticket shall not exceed RMB 500. Follow-up:

The express delivery note is written 3%: Zhongtong terms of service 7, due to the express service organization caused by the complete delay, damage or loss of the express, the sender has the right to claim compensation. For uninsured shipments, the maximum compensation is RMB 300 per ticket for documents and RMB 15 per kilogram for parcels, but the maximum compensation per ticket is not more than RMB 500.

The Company shall not be liable for any other damages or indirect losses. 8. The company provides insured service for the delivered express mail, and the insured fee is charged at 3% of the insured amount. If the insured value is required, the sender shall declare the insured amount according to the truth and pay the premium at the same time as the shipment, and failure to pay at that time shall be deemed to be a waiver of the insured right.

The maximum amount of coverage is RMB 10,000.