Dialogue between the waiter and the customer, and the waiter in the hotel when the guest is sick

In my opinion: 1, as a service staff, you should first think about whether it is because of your own efficiency in handling things that has increased the waiting time of the customer in the back, if so, you should be an apologetic attitude to deal with this matter; 2. is the problem of this guest now. If it is because your current guest is estimated to find fault or ask some irrelevant questions that increase the waiting time of the next guest, I think you should let the current guest wait and finish the affairs of the next guest; 3. The question of the guest in the back.

Experienced waiters will greet the guests when they come, comfort them in words, let them rest, and handle them immediately, so that the guests can be comforted psychologically, and they will cooperate.

Here's a simple situational conversation between a waiter and a customer:

Customer: Hello, I'm Mr. Smith, I'm alone.

Waiter: Okay, please come with me. This side please.

Customer: Thank you.

Waiter: Mr. Smith, we have a variety of cuisines here, what would you like to try today?

Customer: I want to try the signature dish – braised pork.

Customer: Bring me a cold Coke.

Waiter: Okay, please wait.

The waiter brought the menu and coke)

Waiter: Mr. Smith, here's your Coke and braised pork. Please use slowly.

Customer: Thank you.

After some time).

Waiter: Mr. Smith, do you need anything else?

Customer: No, thank you.

Waiter: Okay, please slow down.

The customer leaves after checkout).

Waiter: Welcome back next time.

Normal phenomenon, properly handled.

[Before 9:30 a.m., when I meet a guest at a hotel, I say, "Good morning (morning), Mr. (Miss)!"

After 7:30 p.m.]: "Good evening", "Good night".

2. [Wake-up service]: "Good morning, sir, it's six o'clock, here is the wake-up service." 3. [Say after the guest greets you]:

Very good, thank you, hello sir (miss)! 4. [Usually, when you meet a guest in a hotel, you should nod your head or say] "Hello! [When I see a guest who knows Sakura], I say

Sir (Miss), it's nice to see you again, how are you? "You were tired yesterday, how are you today?" "What can I do for you?"

Wife. ": Thank you, and may you do the same.

5. [Say after the guest first says to you, "May you have a great weekend"] 6. [Say when you meet a guest during the festival (New Year, Christmas)]: "I wish you a happy holiday (New Year, Christmas)!" 7. [When the guest is talking to Xiao and the waiter has something urgent to find the guest, he says] "Sir, excuse me, is it okay?"

8. Qing Canopy Cong [said when answering ** at the service desk] "Hello, I am the service desk on the floor, what can I do to help you?" 9. [When a guest is embarrassed by his slowness and clumsiness], he says, "Please take your time, sir, and don't be in a hurry.

10. [When the guest asks you about something you don't know, say, "I'm sorry, I'll reply to you after I understand clearly with the relevant departments, okay?" ”

The restaurant waiter is the laborer of the restaurant company, and the guest is the main one for the prosperity of the restaurant. Below I have compiled for you the communication between the waiter and the customer. I hope it will be helpful to you for the detailed content of the method!

1. Enthusiastic attitude

Working as a waiter is dealing with restaurant guests, and a warm attitude is essential.

2. Patience

A good restaurant has a variety of customers, it is impossible for every guest to be 100% pleasing to themselves, others come to your restaurant to consume regularly as a waiter must maintain a patient attitude.

3. Familiarize yourself with the dishes

Familiarity with the dishes as a waiter in a restaurant is a basic skill, at least when customers ask questions, they can answer them fluently.

4. Small gifts

If there is some conflict with the customer due to your own reasons (be sure to abide by laws and regulations), you can resolve it by sending some small gifts and apologizing.

5. Convince people with reason

If it is the reason on the part of the guest, it can first be resolved by talking about principles and reasoning. Treat the treat.

If the guest is unreasonable and can't deal with it, it is the best policy to report to the superior in time, after all, I am just helping the restaurant work and there is no need to cause trouble.

Summary. Hello dear, happy to answer for you: The answer is:

Kiss It's too expensive! Can you get cheaper? You look at the quality first, if the quality is not good, you will definitely not buy it.

See if you like it or not, and if you don't like it, you definitely won't want it. If you think that the ** of this product is not suitable, I will introduce you to another more cost-effective. Cheaper now!

Sir, we can't just consider the problem of cheapness when we buy things, cheap goods may start to have quality problems after a while, our things are all first-class at the same price, I think durability and safety are the most important things when buying things, what do you say?

That's what it looks like, how to express it eloquently?

Hello kiss, happy to answer for you: The answer is: kiss is too expensive!

Can you get cheaper? You look at the quality first, if the quality is not good, you will definitely return to the change will not buy. See if you like it or not, and if you don't like it, you definitely won't want it.

If you feel that the ** of this product is not suitable for manuscript socks, I will introduce you to another more cost-effective one. Cheaper now! Sir, we can't just consider the problem of cheapness when we buy things, cheap goods may start to have quality problems after a period of time, our things are first-class goods, I think durability and safety are the most important things to buy things, what do you say?

If it's a parody of dialogue like this, how do you write it?

How do you analyze this conversation?

Hello dear, I am happy to answer for you: The answer is: dear to improve customer satisfaction in terms of goods:

Whether the quality of the mobile phone, the style of the mobile phone, the mobile phone **, and the type of mobile phone are complete; Environment: the comfort of the shopping environment, the cleanliness of the venue, the display of mobile phones, whether it is convenient to buy mobile phones, and whether the leisure area of the mobile phone store is comfortable; Service: clerk service attitude, clerk business level and professional dust fiber knowledge, receipt brother car silver, whether the purchase process is fast, whether the maintenance service work meets customer requirements: