How to write a case of a waiter moving a guest, and how to write a case of a waiter moving?

The drunken guests pulled the waiters to dance together, and a group of guests came to the hotel, all in suits and leather shoes, and their spirits were high. The waiter took the initiative to lead the seat. At first, the guests were relatively calm, and after three rounds of drinking, the guests were a little red-faced.

So he took off his coat and sang a song with the microphone in hand. At this time, one of them came over and asked the waiter to sing and dance. The waiter said calmly

This gentleman must be a factory manager or manager, do you want your employees to violate your work system? The guest was stunned, and the waiter added decently: "Now that I'm at work, I can't entertain with you, I'm sorry, if you need anything, you can tell me."

After a while, the wine of several guests came up, and they began to hit the bowl and slap the table, talking nonsense, but the waiter was still calm, neither acknowledging nor brushing his sleeves away, but just said lightly: "Everyone, please respect yourself, so as not to lose your identity." The guest looked embarrassed.

In the end, two of them got so drunk that they threw up all over the ground. It was the waiter who helped them to rest on the sofa, and handed them tea, water, and towels. Afterwards, the guests made a special trip to apologize and thank them.

The waiter served a bowl of noodle soup and served it to the guest, the guest found that the waiter's finger was in the soup, and the guest said: "Waiter, your finger was just put in the soup" The waiter said: "It's okay, I'm not afraid of being hot!" "The guests were instantly moved!

When a guest has a high fever, immediately give the guest fever-reducing medicine and plain water.

As follows:

1. When it is understood that the guest has no appetite, the waiter will quietly prepare a glass of appetizing orange juice and a plate of happy plum for the guest for free.

2. When the guest takes out the cigarette, the waiter will take out the lighter as soon as possible, try the flame first, and then light the cigarette for the guest with both hands in a nestle shape.

3. When the guest is drinking, the waiter will take the initiative to seal the guest's mobile phone with a ziplock bag to prevent the wine and soup from dripping on the mobile phone.

4. When you hear the guest calling**ask for the number of others**, the waiter will provide the guest with paper and pen in the first time and quietly deliver it to the guest.

5. When the guest said that he was unwell today and could not drink, the waiter quietly took the initiative to prepare a cup of hot corn juice for the guest for free.

6. The weather is hot, and the guests eat in the hall, and they often feel that the air conditioning is cold, and the waiter will take the initiative to serve the guests with shawls.

7. When the elderly and children are met in the restaurant, the waiter will take the initiative to provide straws for the guests to facilitate the use of drinks.

8. When you encounter a baby meal in the restaurant, you will immediately provide a baby chair and baby tableware before the guest speaks.

Waiter touched case example.

1. As a member of the service industry, our purpose is to serve with heart. In your daily work, have you encountered cases where customers were moved by waiters, so that we can let more people admire the service industry through these examples.

July 8. It was a hot day. Since we are an old restaurant, the equipment is a little old.

Some air conditioners are not working properly. As a result, those hot pot lovers sweated profusely halfway through eating. That's when our waiter saw that the situation was not good.

Hurriedly stepped forward to comfort. And everyone was distributed, a free cup of sour plum soup.

3. Ice towels were distributed to every guest present to cool down, and the waiter saw that the children were dripping with oil, so they took out wet wipes from the backstage to help the children wipe them, and saw that the children were not in the mood to eat, told them fairy tales, and coaxed them to eat.

4. The adults next to me were also very happy to hear it, just like that, they had a happy hot pot in the hot summer, and finally gave them a discount at the checkout, and they said that they would come back to eat next time. Before leaving, I kept praising that the service attitude here was good. Say bring more friends next time.

Examples of touching customers with attentive service:

One day, a tour group of 32 elderly Taiwanese people came to a high-star hotel and asked to try authentic hometown food. However, the hotel management does not know exactly where they are going to eat, what flavors they like, what special requirements they have, and so on.

So, the hotel manager made more than a dozen ** in a row, and finally learned about the hotel where these Taiwanese elderly people stayed, and through contacting that hotel, by faxing the menu of all the meals that these guests had eaten in this city, he had mastered a lot of very valuable information.

The hotel manager learned that the guests were all going to Taiwan from Ningbo, Zhejiang. When the waiter served the guests a table of authentic Ningbo dishes, the old people cheered like children. In a short time, these dishes were swept away, and the old people were very satisfied.

They said that this was the most fragrant, satisfying, and happiest meal they had since arriving on the mainland, and expressed their sincere gratitude to the restaurant.

Attentive service touches the customer precautions.

1. Don't argue.

When a salesperson communicates with a customer in a hosiery, don't forget what you do and what you do. You must know that arguing with customers will not solve any problems, but will only incur disgust from customers.

If you deliberately go into a heated argument with a customer, even if you have the upper hand, you win, and you have left the customer speechless, blushing, and self-conscious, you are happy and happy, but what do you get? It's losing customers and losing business.

2. Do not question.

When communicating with customers, salespeople should understand and respect customers' thoughts and opinions, and never talk to customers in a questioning manner. Talking to customers in the tone of questioning or interrogation is a sign that the sales staff do not know how to be polite, a reflection of disrespect, and the most hurtful to the feelings and self-esteem of customers. Remember!

If you want to win the favor and appreciation of your customers, don't ask questions.