How to be a good front desk clerk 15

May 18th.

To be a qualified clerk, you should have the following conditions:

First: As a clerk, the most basic thing is to know how to operate office automation, be proficient in handling words, and assist superiors in handling daily affairs. Manage relationships with colleagues so that you can do your job better.

Second: clerks should often contact customers through **, so they must have good quality and good language skills. Pay special attention to your work attitude, because our attitude will directly affect the company's reputation.

Therefore, we must treat every customer with our sincere heart and establish a better reputation for the company.

company, customer) so we must always keep a clear head. When dealing with some unexpected problems, you should make a decision immediately within the scope of your authority, and if you exceed your own scope, you should contact your superiors in time to strive for the most satisfactory solution in the shortest time. Mistaken.

1. Always give people a relaxed and happy feeling in appearance, even when they are very unhappy;

Second, it is necessary to gradually cultivate and learn one's ability to deal with various occasions, which requires asking for advice and reading books from seniors;

3. People should be diligent and not lazy. (However, it's not about fighting to do everything, it's also about distinguishing between what should be done and what shouldn't be done.) ）

Fourth, you must learn to speak, and you can't think of it and say it there.

5. Anyone likes to be listened to, especially leaders. Therefore, the work assigned by the leader must be taken over happily. As for how to do it, that's another science.

Front Desk Clerk Skill Requirements:

1. Familiar with office work procedures.

2. Proficient in the use of word, excel and other office software, with the help of the Internet to find information;

3. Excellent writing and expression skills in Chinese and English;

4. Good communication skills, coordination skills, and strong sense of confidentiality;

5. Proficient in the use of various office automation equipment;

6. Have good adaptability and be able to work under pressure.

The job description of the front desk clerk (1).

1. Always stick to the front desk work, abide by the company's rules and regulations, do your job well, and do not leave at will.

2. The front desk clerk is responsible for the answering and transfer of the front desk service, doing a good job of calling and consulting, and carefully recording and conveying important matters to relevant personnel, without omission or delay.

3. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good etiquette and courtesy.

4. Responsible for the company's document processing, printing, copying, faxing and receiving.

5. Responsible for the receipt and distribution of all kinds of letters, parcels, newspapers and magazines of the company.

6. Fill in the registration form in a timely manner for customer complaints, and convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager.

7. Responsible for the sanitation and cleaning of the company's front desk or consultation reception room, and the placement of tables and chairs, and keep them neat and clean. Vertical number.

8. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work of the administrative department.

9. Conscientiously implement the management regulations of the target card, and complete the work and tasks assigned by the department.

10. Manage all kinds of office equipment, use and improve the efficiency of equipment rationally, and advocate frugality.

The job content of the front desk clerk (2).

1.Transfer switchboard**.

2.Send and receive faxes and forward them to the department.

3.Manage the price search and procurement of office supplies, and register and distribute office supplies to the company's personnel. Conduct inventory inventory work with administration and finance every month, and report a summary table to the department manager.

5.Standardize the company's fixed assets of the warehouse and warehousing work and the standardized use and management of the warehousing order, out of the warehouse or receiving, inventory, the establishment of an electronic version, every day to the leadership of the administrative mailbox.

6.Assist personnel in handling the relevant procedures for resignation and entry.

7.The sending and receiving of express delivery, and do a good job of registering the relevant work of the person's signature confirmation.

8.Collect personal content from the whole company every day, sort it out and report it to the leader in a timely manner.

9.Apply for reimbursement of water bills, courier fees, office supplies and other related expenses in a timely manner.

10.Employee address books are updated and managed at any time and distributed to the internal LAN and branches.

11.All kinds of notices from leaders are issued in a timely manner, including oral notices.

12.Do a good job of interviewing and receiving interviewers for the hiring supervisor.

13.Send and receive letters and books, and do a good job of relevant registration work.

14.Ticketing inquiries.

15.Ordering and management of drinking water for the company's employees.

16.Regularly check whether there are potential safety hazards in the office area.

17.Meeting room usage management and customer reception referral support.

18.Clean up the meeting room after the meeting.

18.Assist various departments to organize company activities and other matters.

19.Assist departments to print relevant information.

20.Assist department leaders to complete daily office affairs and other department-related work.

1.Familiarize yourself with the people in the company first, and memorize the name, position, department, and ** extension table (if the number of people in the company is not very large), and you will be more efficient at work;

2.I don't know if you are also in charge of some administrative affairs, such as sending and receiving couriers, booking water and air tickets, etc., you have to make a ** table, and write the relevant **business name, contact person, ** on it, including property, water delivery company, courier company, stationery, air ticket hotel, printing business cards, etc., print it out and put it at hand, you can find it immediately when you need to contact;

3.Find opportunities to communicate with colleagues more, understand the company's business, understand which units colleagues in various departments usually deal with, such as business, customers, agencies, etc., and master what needs to be paid attention to when answering different people and receiving different people.

This is transferred to someone else, and it feels very useful.

1. Pay attention to your image.

2. Be gentle and polite in answering.

3. Receive guests and colleagues politely.

4. Handle the relationship with various departments.

5. Do your job well and so .........on

1.Keep a smile when you meet people and be polite.

2.When you meet your boss, you have to say hello.

3.Pay attention to your image and dress.

4.Help your colleagues do the little things.

I feel that I can do anything when I find and feel it. I am also new to the company as a front desk and administrative assistant. I didn't know what to do at first, I was very hesitant.

Now you find your feelings, go with them, be confident, face everything with a smile. That's it. As for the essence, it would be good to do the work well.

The main thing is to listen more and watch more and talk less.