How to do a good job as a front desk clerk?

Face the reality, don't talk about the big truth, grasp your own future.

When we pursue our ideals, we certainly cannot ignore practical issues.

The most perfect thing is to be able to combine the ideal with the reality and find a job that you love the most.

When there is a disagreement between the ideal and the reality, you have to take three steps.

1) Face the reality, as long as you can get food and clothing, and have a certain income, you can get material enjoyment from it.

Be realistic and do a job that you don't love the most. Do the work you don't like to do "good enough", and then talk about what ideals to chase.

3) Gradually realize your ideals, do the job you don't love the most, and work the job you don't love, earn enough money, solve the problem of eating, and then go to do the job you love the most.

Ideals and realities can be both. But you have to have a plan, you have to give, you have to be persistent.

Three hundred and sixty lines, the line is the champion, so you can't say what work is good and what work is bad.

Many people who make achievements actually start small, work hard, and then succeed.

As long as you like a job, and the job is especially suitable for you, and can maximize your strengths, then it is a good job. I'm not much in favor of not getting a job if you can't find it. Of course, it is good to be able to choose a job while being employed, but it is difficult to choose a job at the same time as the employment situation is relatively severe.

In this case, it is not necessarily a good thing to find a job first and then choose a job, in the process you will find that you have accumulated a lot of social experience, accumulated a lot of vocational skills, and now enterprises are more and more interested in experience. So gain experience first, which will also help you find a better job later.

Part-time work, practice, savings, and develop yourself after certain conditions.

It should be said that it is not easy to do any line, as long as you work hard, you can do it well!

Work proactively, diligently, will be recognized and affirmed by colleagues, believe in yourself, you are the company's image representative, so to be polite, enthusiastic, you think about how important you are, I as a human resources one has always felt that any set up of a good position is important, its work is worthy of respect.

Learn to be flexible. Client. And.

Colleague. Relationship.

Improve your work attitude and efficiency.

Know how to establish. Company image.

of great significance.

Complete itself well upward.

Professional qualities. Reception desk.

Setup of the reception.

Standard requirements for the reception area.

Excellent front desk staff.

Look at it all. Appearance with.

Manners. Clothes.

Voice, dress, jewelry, mood, hairstyle, eyes.

Front desk staff.

The way of communication. Reception desk.

Receptionist. Target.

Dress. Request.

The body language of a professional receptionist.

Qualities that a professional front desk receptionist should have.

Answer. Skill.

**Answering six-step method.

Time Limit Greetings Politeness Warmth Voice, Intonation **Transfer.

Reception of visitors. Be clear about who the customer is.

External customers. Internal customers.

Who is the most important person in the company's business.

The value of the customer.

Reception of external customers.

The reception came by appointment.

Guest. Treat unexpected visitors – visitors who do not have an appointment.

Treat guests who come to complain.

Treat cheating guests.

Treat foreign guests.

Communication skills. Listening skills.

Reception of Visitors - Case Study.

1, 2, 3 Other.

Duty. Hotel Reservations and Booking Procedures.

Book air tickets train tickets.

**。and procedures.

Flower Order Form.

Reservation form.

Payment Schedule.

Office. Shut down.

Notify. Mailing and printing of business cards.

Emergency relief. You can take a course on "Professional Front Desk Reception Skills", which is suitable for: Front Desk, Reception Staff, etc

Administrative Assistant. Secretary.

Every job has its characteristics, you use your heart to experience, feel, work will not change, the main thing is how to adapt to the work, how to treat people, interpersonal relationships are important no matter what line of work, the most important thing is your own mentality, boldly do what you think is right,

The job description of the front desk clerk (1).

1. Always stick to the front desk work, abide by the company's rules and regulations, do your job well, and do not leave at will.

2. The front desk clerk is responsible for the answering and transfer of the front desk service, doing a good job of calling and consulting, and carefully recording and conveying important matters to relevant personnel, without omission or delay.

3. Responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications, and maintain good etiquette and courtesy.

4. Responsible for the company's document processing, printing, copying, faxing and receiving.

5. Responsible for the receipt and distribution of all kinds of letters, parcels, newspapers and magazines of the company.

6. Fill in the registration form in a timely manner for customer complaints, and convey it to the customer service team at the first time, and regularly summarize the customer complaint records to the deputy general manager.

7. Responsible for the sanitation and cleaning of the company's front desk or consultation reception room, and the placement of tables and chairs, and keep them neat and clean. Vertical number.

8. Accept the work arrangement of the administrative manager and assist the personnel clerk to do other work of the administrative department.

9. Conscientiously implement the management regulations of the target card, and complete the work and tasks assigned by the department.

10. Manage all kinds of office equipment, use and improve the efficiency of equipment rationally, and advocate frugality.

The job content of the front desk clerk (2).

1.Transfer switchboard**.

2.Send and receive faxes and forward them to the department.

3.Manage the price search and procurement of office supplies, and register and distribute office supplies to the company's personnel. Conduct inventory inventory work with administration and finance every month, and report a summary table to the department manager.

5.Standardize the company's fixed assets of the warehouse and warehousing work and the standardized use and management of the warehousing order, out of the warehouse or receiving, inventory, the establishment of an electronic version, every day to the leadership of the administrative mailbox.

6.Assist personnel in handling the relevant procedures for resignation and entry.

7.The sending and receiving of express delivery, and do a good job of registering the relevant work of the person's signature confirmation.

8.Collect personal content from the whole company every day, sort it out and report it to the leader in a timely manner.

9.Apply for reimbursement of water bills, courier fees, office supplies and other related expenses in a timely manner.

10.Employee address books are updated and managed at any time and distributed to the internal LAN and branches.

11.All kinds of notices from leaders are issued in a timely manner, including oral notices.

12.Do a good job of interviewing and receiving interviewers for the hiring supervisor.

13.Send and receive letters and books, and do a good job of relevant registration work.

14.Ticketing inquiries.

15.Ordering and management of drinking water for the company's employees.

16.Regularly check whether there are potential safety hazards in the office area.

17.Meeting room usage management and customer reception referral support.

18.Clean up the meeting room after the meeting.

18.Assist various departments to organize company activities and other matters.

19.Assist departments to print relevant information.

20.Assist department leaders to complete daily office affairs and other department-related work.

What does a clerk do at the front desk

1. Answer**, receive fax, transfer ** or record information as required to ensure timely and accurate.

2. Do a good job of receiving, registering and guiding visitors, and notify the visited personnel in a timely manner. Unrelated people, door-to-door sales, and vexatious people should be kept out.

3. Keep the company clean and hygienic, and show a good image of the company.

4. Supervise the daily attendance of employees.

5. Responsible for the sending and receiving of the company's express delivery, letters and parcels.

6. Responsible for the inventory of office supplies and do a good job of registration and archiving. And register the receipt, distribution, and warehousing of office supplies.

7. Check the inventory of supplies from time to time, and do a good job of logistics support in a timely manner.

8. Responsible for monthly statistics on the attendance of the company's employees and archiving attendance data.

9. Responsible for the use and management of photocopying, fax and printing equipment, rational use, and reduce material consumption.

10. Responsible for sorting, classifying, and keeping the company's commonly used ** and supplementing it according to the actual use.

11. Do a good job of pre-meeting preparation, meeting minutes and post-meeting content collation.

12. Do a good job in material collection and file management.

13. Assist superiors to complete the company's administrative affairs and daily affairs within the department.

14. Assist superiors in housekeeping and safety management, and provide timely and effective administrative services for other departments.

15. Assist the director to do a good job in the coordination between various departments of the company, and actively complete the temporary affairs assigned by the superior.

Clerk front desk requirements

1. Be proficient in the use of office software.

2. Have a strong sense of service, be able to deal with people, and be decisive'Ability to judge and be responsible for work.

3. Be able to master basic etiquette and business etiquette.

4. Establish good interpersonal relationships.

5. Keep learning and do a good job every day.

6. Pay attention to personal image, because the front desk clerk represents the overall image of the company, which is also very important.